Results 1 to 28 of 28
  1. #1
    Join Date
    Feb 2013

    Paypal customer service?

    Do you have any experience with them?

    I am really annoyed why they give me answers to non-related topic.
    And they delete what I wrote in the reply.
    It's plain Copy and Paste. Do they run bots or something?
    Makes me feel like talking to the wall.

  2. #2
    Join Date
    Jul 2011
    We also feel sometimes they not answer to what we ask (in emails), try calling them
    Openvz SolusVm VPS DDOS Protected Canada & Romania
    Dedicated Servers And Satellite Dish Colocation with 1Gbps For IPTV
    Canada Anti DDOS Webhosting, Reseller Hosting, WHMsonic, WHMsonic Resellers

  3. #3
    Join Date
    Feb 2013
    Quote Originally Posted by LankapartnerHost View Post
    We also feel sometimes they not answer to what we ask (in emails), try calling them
    I do remember several months ago, when I wrote them emails, they gave me poor answers but they did answer what i asked. But now, it got worse.

    Maybe I should call them. international call....

  4. #4
    Join Date
    Apr 2009
    New York City
    They give the right answer but their response quality is always very poor and on the down side of things. I don't like their support we just have to deal with it you know how paypal can be sometimes.

  5. #5
    Join Date
    Sep 2013
    Try giving them a call is faster and much better respond. Their email reply is slow and confusing sometimes. Web Hosting | Reseller Hosting | Domain Registration | Dedicate Server | SBS

  6. #6
    Join Date
    Nov 2011
    Phone call is best way to contact paypal rather than email .Remember next time
    Fastest . Reliable . Affordable Web Hosting by MNCHOST.COM

    █ Shared | Business | Reseller : 1.Litespeed 2.Cpanel 3.Pure SSDs 4.US Support 5.Hourly Backups
    Fully Managed Dedicated Servers | Premium Bandwidth | New SSD-US Servers

  7. #7
    Join Date
    Sep 2013
    PayPal sucks they have closed my account for nothing ! just because they want to!

  8. #8
    Join Date
    Oct 2013
    Byfleet, Surrey, UK
    Paypal has over the years dealt with millions of clients on both sides of the purchasing process, the problem is, as the company becomes larger the need for automation and the 'one size fits all' model will need to be adopted to make sure mass customer service keeps the majority happy.
    If you are unhappy and the customer service is not what it should be call them and make email records of conversations, gain a name and a personalized email address to be able to gain the attention of a representative to take responsibility for the complaint.
    Unfortunately the convenience that payment processes like paypal represent often means time that it can be time consuming when there are problems.

  9. #9
    Join Date
    Feb 2005
    Toronto, Canada
    I think they do run some sort of automated systems, try calling them to resolve your issues.

  10. #10
    My reply:
    Hi Raxux, Although I have been a PayPal customer for a couple of years I recently had a minor problem or two and found that calling them and speaking to somebody directly worked very well.

    I also tried the on-line live chat feature which was excellent and got it all sorted. As with all these companies they have a particular system and it can take a while to learn it but once you understand how they operate it is easier so its worth the patience!

    You can use skype to call them from abroad with low cost. Good luck!

  11. #11
    Join Date
    Aug 2003
    Had twice issues with the withdrawal last year but their support based in Singapore have been very responsive and rectify the problem within 1 to 2 days.

    Their support contacted me after 6-12 hours after i sent an email and they call me back the next day informed me that my withdrawal are in place and should be completed to my local bank the next day.
    IRCOM Design | Banners and Graphics Design Services
    Affordable Banner Prices | 24 Hours Turn Around
    Banner Portfolio | The Hall of Fame | Drive Traffic and Sales
    Custom Sliders & Headers for Web Hosting | Facebook and Twitter Design Available

  12. #12
    Join Date
    Oct 2013
    Paypal is niceway to pay and get paid online. But sometime paypal do screening . I ever got my account limited for sometime.
    but after i sent them the document, my paypal was restored.

  13. #13
    many times used PayPal, no problems, the commission is not very small in transfers....

  14. #14
    Yes, I have noticed that to. Sometimes we receive response like automatic answer. Calling them for any issue is better option.
    || Web Hosting Blog - Web Hosting security & latest web hosting industry Announcements
    || Web Hosting Discussion - A Web Hosting community

  15. #15
    Join Date
    Aug 2007
    You'll reach much more with Paypal by calling them than mailing them.
    Their e-mails are 9 out of 10 times fully automated and they don't even bother reading through them.
    » - Online in no time
    » Dedicated Servers in [EU] Netherlands with DAILY support, also on weekends
    » DDOS Protected network - 100% Money Back if it doesn't work for you
    » Streaming / IPTV allowed | Up to 10 Gbit ports | 100% Network Uptime

  16. #16
    Join Date
    Dec 2010
    I always phone the US PayPal they are much more helpful than the UK + EIRE team, god talking to the local ones, you might as-well eat your phone. You might get a better conversation from them then.

    If you don't have it, it's: +18882211161
    Licensecart - We only sell High Quality licenses
    Visit us @ ~ sales(➾) ~
    WHT isn't what it used to be… power changes people :]

  17. #17
    They suxx big time yes !

  18. #18
    Join Date
    Oct 2013
    Yes, i have got many automated emails from paypal from years.

    I don't faced any issue with paypal till now, But once they had limited my account, I call them to fix it.

    Try to call them mate.

  19. #19
    Paypal is simply too big to have any kind of rewarding customer service experience. Definitely call them at +18882211161 instead of email or support chat.

  20. #20
    Join Date
    May 2013
    The support is terrible whether email or phone, and if they don't like you they'll go out of their way to show it and probably try to harm your business in the process.

    See here:

    I got it resolved at the end but not without the help of several professionals and a lawyer.

  21. #21
    Join Date
    Mar 2013
    Quote Originally Posted by MNCHOST - Chris View Post
    Phone call is best way to contact paypal rather than email .Remember next time
    Luckily I never had to do this so far, do you happen to know whether is it a toll free phone number or not?

    OK I have checked it myself, it is a toll free phone number.
    Last edited by gingir; 11-20-2013 at 12:48 PM.

  22. #22
    Join Date
    Nov 2010
    Las Vegas
    I have contacted them over the phone before and have been nothing but satisfied. After reading this thread, I consider myself lucky on that I can call PayPal and I get good answers.
    HostClearly Web Hosting
    Shared, Reseller, and VPS Hosting since 2010!

  23. #23
    Join Date
    May 2013
    Oh yeah now that I think of it I tried calling them a few days back about something, and basically the guy on the phone told me "We don't have permission to view this or expedite it or add any notes onto it. You'll just have to wait for the department that handles it, and this department has no email or phone number - you'll just have to hope that they'll eventually reply and that your form is as much information as they want."

    I'm wondering what happened that would make you say that they have good support?

  24. #24
    Join Date
    Dec 2005
    Paypal customer service is non-existant, and it scares me no end when I think about how much we've refunded them in payments and settlement fees. Zero protection for sellers is ridiculous.

  25. #25
    Join Date
    Apr 2005
    Normally I would not recommend Paypal at all, but within the past couple of months, I have had great customer service while on the phone with them. From 'unlocking' my account so that I could pay from anywhere, to them calling me and telling me that their credit card processors were down the other night (which saved me a lot of time) after a failed transaction.

    I have never linked my Paypal to an app, only used the Invoice feature, and I get paid every time, no temporary holds (on my end anyway). I found out the other day while on the phone with Paypal, that they do actually put a hold on every transaction to verify both ways, but you only see a payment being held if there's an issue with the funds, risk flags raised, or a chargeback. That's the great thing about charging for time (as opposed to a product), you cannot dispute it because it's time already spent, as opposed to a product not received.
    Zach E. -
    Shared Web Hosting, Reseller Hosting, Cloud VPS & Dedicated Servers
    UK: 0800 138 3235 ❘ USA: 1-800-995-8256

  26. #26
    customer service is one of the most difficult jobs actually. Accordign to me they answer correct replies but with some delay. To call them when it is very urgent can be a good idea to fasten the problem solution.

  27. #27
    Join Date
    Dec 2012
    I would recommend calling them.

  28. #28
    Join Date
    Jun 2013
    PAYPAL sucks, they are easting hell of our money in commissions % , but they are not spending money on customer services.
    Also they have poor attitude towards clients.

    Also this kind of services part is not big. very few trusted players are in the market and due to this they are not giving any ears to us.

Similar Threads

  1. Replies: 8
    Last Post: 08-12-2011, 04:55 AM
  2. paypal customer service
    By lemurs2 in forum Ecommerce Hosting & Discussion
    Replies: 39
    Last Post: 05-05-2008, 12:54 AM
  3. PayPal customer service - yay!
    By taylorwilsdon in forum Ecommerce Hosting & Discussion
    Replies: 9
    Last Post: 11-12-2006, 11:14 PM
  4. Replies: 13
    Last Post: 08-21-2006, 10:35 AM
  5. Paypal customer service telephone number
    By custsrvcrep in forum Ecommerce Hosting & Discussion
    Replies: 2
    Last Post: 04-01-2006, 03:22 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts