I am really annoyed why they give me answers to non-related topic.
And they delete what I wrote in the reply.
It's plain Copy and Paste. Do they run bots or something?
Makes me feel like talking to the wall.
Paypal has over the years dealt with millions of clients on both sides of the purchasing process, the problem is, as the company becomes larger the need for automation and the 'one size fits all' model will need to be adopted to make sure mass customer service keeps the majority happy.
If you are unhappy and the customer service is not what it should be call them and make email records of conversations, gain a name and a personalized email address to be able to gain the attention of a representative to take responsibility for the complaint.
Unfortunately the convenience that payment processes like paypal represent often means time that it can be time consuming when there are problems.
Hi Raxux, Although I have been a PayPal customer for a couple of years I recently had a minor problem or two and found that calling them and speaking to somebody directly worked very well.
I also tried the on-line live chat feature which was excellent and got it all sorted. As with all these companies they have a particular system and it can take a while to learn it but once you understand how they operate it is easier so its worth the patience!
You can use skype to call them from abroad with low cost. Good luck!
Had twice issues with the withdrawal last year but their support based in Singapore have been very responsive and rectify the problem within 1 to 2 days.
Their support contacted me after 6-12 hours after i sent an email and they call me back the next day informed me that my withdrawal are in place and should be completed to my local bank the next day.
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You'll reach much more with Paypal by calling them than mailing them.
Their e-mails are 9 out of 10 times fully automated and they don't even bother reading through them.
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Oh yeah now that I think of it I tried calling them a few days back about something, and basically the guy on the phone told me "We don't have permission to view this or expedite it or add any notes onto it. You'll just have to wait for the department that handles it, and this department has no email or phone number - you'll just have to hope that they'll eventually reply and that your form is as much information as they want."
I'm wondering what happened that would make you say that they have good support?
Normally I would not recommend Paypal at all, but within the past couple of months, I have had great customer service while on the phone with them. From 'unlocking' my account so that I could pay from anywhere, to them calling me and telling me that their credit card processors were down the other night (which saved me a lot of time) after a failed transaction.
I have never linked my Paypal to an app, only used the Invoice feature, and I get paid every time, no temporary holds (on my end anyway). I found out the other day while on the phone with Paypal, that they do actually put a hold on every transaction to verify both ways, but you only see a payment being held if there's an issue with the funds, risk flags raised, or a chargeback. That's the great thing about charging for time (as opposed to a product), you cannot dispute it because it's time already spent, as opposed to a product not received.
customer service is one of the most difficult jobs actually. Accordign to me they answer correct replies but with some delay. To call them when it is very urgent can be a good idea to fasten the problem solution.