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Thread: Finally gave up on Hostgator
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10-20-2013, 10:00 AM #1New Member
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Finally gave up on Hostgator
I just couldn't take it anymore. Hostgator has always provided great service to me. But after the "Server Upgrade" my sites load times have been all over the road. At first I contributed it to many migrations going on perhaps causing a large server load. I waited 2 month and nothing improved.
I threw up a 0.3kb html page to test the server response time and according to GTMETRIX.COM, my page load speeds ran from anywhere between. 2 to 58 seconds. I called Hostgator support and told them about the the slow loading and they told me perhaps I needed to optimize my pages and that they would be happy to help. Which is great but then when I told them that the page I was using was a pure 0.3k html page and had an a optimization rating on gtmetrix, they had no answers to that.
Then a tech told me that my php path was wrong and that would cause this problem and he "fixed it". Well my page starting loading in 2s again. BUT, no more than 30 minutes later, it starting taking over 7 seconds to load the same file again. That file only had 2 server requests on it. They did everything they could to deny server issues.
I shopped around and searched here for an alternate host and settled on StableHost. That same 0.3kb page loads every time in under 1 second. All my sites are loading reliably in under 2 seconds.
When I called hostgator's cancellation department, the representative was very nice and proceeded to tell me that hostgator no longer has any control over the server administration and that accounts are being migrated to BlueHosts's data center. She was very apologetic and offered to refund the remaining unused 1 year of service. I paid $200.00 for 3 years and she only gave me. $28.00 back! I used 66% of my service and they only refunded a 14% refund!
So sad to see the dismantling of a perfectly good host for a few extra bucks.
*Note: I have been with StableHost for about 3 weeks and at the moment I am very pleased with the service. Hope they don't sell out....
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10-20-2013, 10:11 AM #2Web Hosting Master
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Thanks for taking the time to share your experience with us Chip.
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10-20-2013, 10:14 AM #3Junior Guru Wannabe
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Thanks for sharing your experience with us. Happy you made the right choice and find a better solution.
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10-20-2013, 10:21 AM #4WHT Addict
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Thanks for your time. Please keep us updated on your new provider. Good luck
Looking around for some time
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10-20-2013, 10:27 AM #5Disabled
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Hostgator has gone way down hill sad to hear another bad review, they need to get their acts together
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10-20-2013, 02:41 PM #6Aspiring Evangelist
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Appreciate your efforts ChipK. Feel bad at the same time. (However, No offense to anyone)
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10-20-2013, 02:51 PM #7Web Hosting Master
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It's crazy seeing all these reviews about HostGator. I remember when it was rare to see them. I used to recommend them all the time.
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10-20-2013, 03:24 PM #8Web Hosting Master
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10-20-2013, 03:27 PM #9
Things seem to have really been going downhill for them since the data center move to Utah.
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10-20-2013, 04:00 PM #10Newbie
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It's a shame to see posts like this about HostGator - they used to be so reliable.
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10-20-2013, 04:55 PM #11Web Hosting Master
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10-20-2013, 05:11 PM #12Web Host Reviewer
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Let's not get too revisionist. When Brent ran it, there were still some issues.
For example:
- the shadiness of the affiliate program
- losing domains
- slow reseller accounts
It's ALWAYS had some serious issues. Under EIG, it's just so bad that the "good ol' days" seem good. But they really weren't. There were, and are, far better hosts out there.|| Need a good host?
|| See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
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10-20-2013, 05:38 PM #13Newbie
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Very true!
I have always had a soft spot for HG for some reason but there are definitely better providers out there, usually smaller and lesser-known hosts are much better - in my experience at least.
I've recently taken a liking to Namecheap and, although not small or lesser-known, they've been fantastic thus far.█ Geekiti - Geeky stuff, for geeky people.
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10-20-2013, 06:25 PM #14
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10-20-2013, 07:31 PM #15Web Hosting Master
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.. yep, and honestly why we started hosting ourselves - we got sick of trying to find a decent host.
We all know that EIG owned companies are not hosts - they are a source of income for their (EIG) Investors. They do not care about anything other than the almighty $ - so it was always an inevitable outcome that there would be a lot people whom have had enough.
In reality, everything was pretty good until they decided to migrate at which time everything started going downhill with them.CPanel Shared and Reseller Hosting, OpenVZ VPS Hosting. West Coast (LA) Servers and Nodes
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10-21-2013, 02:32 AM #16Newbie
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I hosted with HostGator since 2011 before switching to Limestone Networks because HostGator network banned me because I received a large DDOS attack to my website that i didn't iptable in time. Overall they were good.
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10-21-2013, 11:07 AM #17Web Host Reviewer
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A host that banned you was good? REALLY?
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10-22-2013, 10:14 AM #18Newbie
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Hi,
I came to know that Hostgator is one of the best webhosting provider but your post put me into a dilemma whether to opt Hostgator services or not. Could you please tell me how actually are Hostgator services interms of customer support, bandwidth, uptime etc
Will be waiting for your reply.
Regards
Kristen
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10-22-2013, 12:13 PM #19Web Host Reviewer
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|| Need a good host?
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10-26-2013, 06:57 AM #20Junior Guru
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Sorry to hear about your expirence with them.
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10-26-2013, 08:26 AM #21Web Hosting Master
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Thanks for sharing your experience and sorry to hear about your bad experience with HostGator. I hope any hostgator staff will read this thread and will short out these things.
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10-26-2013, 09:23 AM #22Web Hosting Master
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It's what happens when a large company tries to put a "one size fits all" on individual brands. I guess thats good for us that are competing with Hostgator.
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10-26-2013, 10:01 AM #23Web Hosting Evangelist
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Sorry to hear about your bad experience with HostGator. Hope you enjoy your services with Stablehost. They are great people.
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10-27-2013, 07:51 AM #24Junior Guru
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10-27-2013, 08:09 AM #25LiteSpeed Server Expert
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