Yup, "engineering is aware and working on it" I can't believe how bad things have gotten in the last year. shame on me for staying, but they have really good people who I like. It seems all hardware/upgrade/datacenter move related.. I have to get out.
By the way....I feel your pain - the last time we had that 3-day outage, I vowed to migrate but it's so painful isn't it? It's like vowing to go to the dentist when that toothache kicks in then forgetting about it once it goes then regretting it so badly when it returns...
It's a pity that there is no info on the problem on the website or in twitter, even for a short period of time. The load on your support would be lower and customers wouldn wouldn't have to search for a solution on forums.
I know, it's crazy. I have a mailing list of the "most needy customers" and email them then update our Twitter feed (@GlobalizeMeUK) as soon as Alertra tells me there is an issue - it's a self-preservation thing as much as anything else
Down again! 90%+ packet loss. Can't SSH in! I've got stuff rigged together with no backup power that has substantially better uptime than this crap. The lack of communication and front line phone support is really there biggest offense.
Packet loss is gone now. I'm not even mad about the tech issues like this BUT the atrociously planned migration that caused the last two outages and the complete inability for someone that cares to pick up the phone is just awful.