I have problem accessing my mad dog domain account. It is being locked now because I forgot the password. The other problem is my gmail account used to register with Mad Dog was disabled by Google. Now, all the pains are with me.
I have difficulties to contact Mad Dog Domain customer support. Does anyone know (not by phone since I am International customer) how to contact them by email/ticketing system?
I have submitted ticket explaining my situation. They were asking my ID card (given already) and copy of business ID.
"A copy of business ID for the company listed as the registrant/account holder."
I rarely login to manage my domain since I am personal so I totally forgot if I entered the company name for one of my domains or in my mad dod domain account. Have no clue how to solve this.
Please help to share your ideas how to solve this.
Thank for your concern.
Data from whois
Registrar: Wild West Domains, LLC
Reseller: Mad Dog Domains
I am in the second attempt to contact their customer support. However, I never got assistance from MadDog Domain as reseller but from [email protected] I have no idea if they are the same company or not.
@RRWH: Yes, thank you. I did the whois for the second contact. Hope that there's response and make it clear soon.
I am international customer (Asia) and still consider high cost to call the customer service. However, that will be the last effort that I will do. I am worry if I will call they will ask the same thing (business id). While I am personal and so far I remember, I usually put domain name as the value for organization data. I cannot provide what they are asking for. I don't know what to do next.
Originally Posted by dayhost
Mad Dog Domains is a godaddy reseller. Just call the phone number and you will get support from GoDaddy.
Is it good idea to carry the complaint to "Better Business Bureau"? I will be potentially loosing 5/6 my domains if it still being locked by Mad Dog Domains. Part of the mistakes are with me, I don't remember also my own PIN to verifiy my own account (didn't print and saved it securely, my gmail is also being disabled). Huge values for me to learn from this.