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  1. #1

    EZPZ Hosting e-mail issue to hotmail/outlook/msn addresses

    Hi all,

    Is anyone here hosting with EZPZHosting, on server cPanel18?

    I'm having a very strange problem sending e-mails to any hotmail/outlook/msn addresses. The e-mails just aren't getting through and I'm getting no rejection notices. I'm on a reseller package and have clients who have e-mails forwarded to MSN/hotmail accounts so this is causing some inconveniences. It's not like it's just one domain, all accounts are having the same issue as far as I am aware.

    Is anyone else having such issues, perhaps you are but didn't know about it?

    I've created a support ticket but have heard nothing back from them for 4 days.

  2. #2
    Join Date
    Feb 2006
    Posts
    4,799
    Microsoft is notorious for the silent bounces, they rarely send rejection notices for anything. It's possible that the issue is on EZPZ's side, but it could also be an issue with the client/script your sending from or with your email setup. Microsoft is very particular about what headers that are sent etc. (there was a time when they were blacklisting anything sent via ThunderBird).

    Also, be sure to check your DKIM and SPF configuration.
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  3. #3
    Hotmail is a real pain to work with. Just a personal opinion/rant from my end :-).
    Bobby - PreciselyManaged.com - Precision Hosting Solutions
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  4. #4
    Join Date
    May 2009
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    Midworld
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    1,814
    E-mail forwarding in itself is a problem if there aren't effective spam filters in place because the server forwarding spam is seen as sending out spam by the receiving server. Just saying.

  5. #5
    Join Date
    Feb 2013
    Location
    Ashburn, VA
    Posts
    194
    Always check spamhaus.org
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  6. #6
    Join Date
    May 2009
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    Midworld
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    Quote Originally Posted by vaurent View Post
    Always check spamhaus.org
    Monitoring RBLs is generally a good idea but unfortunately Microsoft, Google & Yahoo don't care much about them and follow their own rules of what they deliver or not.

  7. #7
    Join Date
    Dec 2007
    Location
    Indiana, USA
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    16,087
    Quote Originally Posted by httpEasy View Post
    Monitoring RBLs is generally a good idea but unfortunately Microsoft, Google & Yahoo don't care much about them and follow their own rules of what they deliver or not.
    While true - if it's listed in any RBLs that's indicative of a larger issue.

    It's unlikely that the server is sending enough junk only to Hotmail and nowhere else after all.
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  8. #8
    Join Date
    Aug 2004
    Location
    Canada
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    3,582
    Quote Originally Posted by httpEasy View Post
    Monitoring RBLs is generally a good idea but unfortunately Microsoft, Google & Yahoo don't care much about them and follow their own rules of what they deliver or not.

    Microsoft has their Smart Network Data Services which can be used to get a general idea on why a server is having delivery issues to their services. It's not that great but neither are any of the other RBL's. I mean sorbs was down for what over a week recently? During that time they had no problem keeping IP's listed while not having any ability to remove listings.
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  9. #9
    Hotmail can be a PITA. We used to have to ask Hotmail to whitelist IP ranges all the time. But to be fair, it hasn't been so bad lately, so maybe they've improved their system.

    EZPZ are already probably working on getting the IPs delisted etc.

  10. #10
    Join Date
    Oct 2013
    Posts
    5
    Hi Craig,

    Can you please pm me or reply with your ticket ID? A ticket not having a response in 4 days is defiantly not the norm.

  11. #11
    I appreciate the issue may well be Microsoft's end but it's a major pain for some of my clients who use their services. Not ideal for myself either when I need to e-mail clients who use Microsoft e-mails. I'm having to resort to emailing from alternative accounts.

    After this thread I did receive a reply from Dan on the 17th advising that if the issue isn't resolved in 24 hours they will setup a new outgoing IP. I've not heard anything back since, unfortunately this still hasn't been resolved.

    Alex, the ticket ID is EZ-382399

  12. #12
    Join Date
    Feb 2003
    Location
    Cumbernauld, Scotland, UK
    Posts
    734
    Log into WHM and view the Mail Delivery Reports
    Look for "SMTP error from remote mail server"
    If these are present, this is a known issue at EZPZ Hosting

    Has the IP address on the mail server changed recently?
    If so, check the DNS Zone of each Domain Name and make sure it has been applied correctly (with the updated IP address)
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