I was with these guys for about three years. Nice service. They are definitely professionals. Its quite a large operation and they employ a lot of linux experts. Along with any large company you may experience some customer service problems like some people have reported. I never had a problem with them myself though. I barely had to use it, and it may have changed since I left them in 2012.
I only left because some other providers were offering much more for quite a bit less. You can trust these guys though with anything you put on their servers. I would recommend them on their professionalism and dependability alone.
@soamz, there are good and bad reviews of almost any providers here on Web Hosting Talk. Some are justified some aren't. I suggest you make your own search and opinion by reading some of those threads.
I've been with iWeb for a very long time and cannot share the negative feedback. For one, the first thread you linked to is from a person who has never hosted with iWeb and who posted it because he thought he was unfairly treated. The second thread is about a person who said that iWeb was unreliable and with poor support, without giving any information whatsoever.
They may be budget or not (I have seen a lot of providers that sell dedicated servers for less), but they are certainly not a provider known for receiving negative feedback.
I've been with iWeb since April of 2011, we have 1 dedicated & 3 smart servers.
Good About iWeb:
Pricing is great.
hardware is great.
Bad About iWeb:
Support response time.
Support understanding the issue.
Support staff level 1 often times does not understand your issues.
Billing is hard to understand
Unable to speak with server admins via telephone.
If you depend on support from a server farm like iWeb. Then I would not recommend iWeb at this time. We are looking to move away from Iweb because we have grown so tired of the bad support given by iWeb.
yeah iweb has no downtime i have used their clearance servers they got much good uptime since just sometimes the technical support seems to be in hanging garden sometimes lol.. but never the less their network is quite good.