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  1. #1

    Suggestions for Server Management Providers

    Hi,

    We are looking to outsource our network and sales operations to server management providers for our yet to be launched cloud vps service.

    I would like to take your recommendation on the providers.

    We are looking for best in class providers who can efficiently handle tickets, work independently and are technically sound. We are looking at 24/7 coverage with 15 minute resolution time.

    I have spoken to rackaid, rack911 and psm. They don't seem to provide help desk support. But would like to know if there are any other providers who we could check with before we finalize.

    We are looking for helpdesk support + server management.

  2. #2
    Join Date
    Mar 2003
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    WebHostingTalk
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    16,966
    Moved > Managed Hosting and Services .

  3. #3
    Join Date
    Jun 2011
    Posts
    2,286
    ServerAdminz? They provide help desk support.

  4. #4
    Join Date
    Aug 2003
    Location
    Gods Own Country
    Posts
    869
    Here is the list of all the companies offering Server Management Service in the Hosting Industry Space. Go through each website and choose the one that fits your requirement and budget.
    http://www.webhostingtalk.com/wiki/C...ver_management
    Blessen Cherian
    Follow me on twitter.com/blessenonly
    Over a decade plus in the Hosting Industry

  5. #5
    Join Date
    May 2013
    Location
    India
    Posts
    748
    Yeah, you have plenty of options to choose a team to manage your servers nowadays. Just look around, check with some, talk to them and get the best bid for you.

  6. #6
    Join Date
    Apr 2013
    Location
    Data center
    Posts
    539
    platinumservermanagement.com seems to be offering management at a competitive price.

  7. #7
    Join Date
    Sep 2011
    Posts
    755
    I heard quite good reviews about We3cares and Webbycart.Although not sure if they can keep the 15 minute resolution time.Contact them and see if they can customize the timings for you.

  8. #8
    Join Date
    Oct 2004
    Location
    Singapore
    Posts
    290
    I would recommend Proaxxs.net if your budget allows it. After 1 week with XeSupport.net, I would say avoid them like a plague. I am already looking at alternatives as their service level is simply atrocious. They do keep to their 25-min response time guarantee but that is just the initial response to your ticket. Opening 2 ports in the firewall took almost 4 hours!

  9. #9
    Join Date
    Oct 2013
    Location
    Everywhere
    Posts
    696
    Quote Originally Posted by NEQ3 - Sam View Post
    platinumservermanagement.com seems to be offering management at a competitive price.
    They don't provide support to the end user. I believe the OP was looking for someone to work his helpdesk.

    We are looking for helpdesk support + server management.

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