If you have a reseller account and clients that need dependable email, I highly discourage you to use Eleven 2 hosting. My client has 36 hours of email downtime, with no bounce-backs and weird trace messages such as "Could not complete sender verify". I asked for a second level support, 5 hours later this "second level support" had sent exactly one test email to one of the addresses of the domain. I will be moving the account tomorrow.