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  1. #1

    current burstnet experience.

    Ordered the Nicely priced on Registration Date: 10/05/2013 ,
    Dedicated Servers - PROMO OFFERS - END OF SUMMER SALE - Core i7-2600 Quad Core Dedicated Server - (DUNMORE, PA) - PROMO OFFER


    Waiting for server setup, still Hopeflly it will be up soon.

    =>> Account ID: 70148

    -----
    will continually post my experience.

  2. #2
    Join Date
    Jun 2013
    Posts
    430
    Expect roughly a week till its set up

  3. #3
    There is a rep here ( @BurstNET and @BurstNET_CSM), so I'm sure they'll be responding here soon to resolve this for you.

    They advertise 72 hours for server set ups so this doesn't seem like the norm.

  4. #4
    Have you contacted them? Seems a very long delay. I know they take a lot longer on *Special Offers* as the demand increases.

    Hope they get server built soon

  5. #5
    Server has been built! and is now in operation,

    Speed of server= Great!
    DirectAdmin panel = doesn't connect port 2222, will have an admin look at it.
    Server specs = Just as I ordered

    IPS= 5 ips
    Harddrive = 1 gig
    CPU = i7-2600
    Panel = DirectAdmin
    Server Price special = Awesome.

    Current rating = good operating server , but don't get the special if you need the server in a day or two!!
    -------

    Does anyone know why directadmin port :2222 doesn't work? How do you start directadmin?

  6. #6
    Join Date
    Aug 2013
    Location
    Bhubaneswar, India
    Posts
    504
    So did you start having your websites hosted over there ?
    Hw about the uptime and support and overall services ?

    IM looking to get one from Burst.net too.

  7. #7
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,962
    Quote Originally Posted by cwebcweb View Post

    Does anyone know why directadmin port :2222 doesn't work? How do you start directadmin?
    You might need to check your iptables for that.
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  8. #8

    current burstnet experience.

    Or login and type ' service directadmin restart '

  9. #9
    Quote Originally Posted by soamz View Post
    So did you start having your websites hosted over there ?
    Hw about the uptime and support and overall services ?

    IM looking to get one from Burst.net too.
    You get what you pay for. If you do purchase from BurstNET make sure you order remote reboot, i've had a few problems with servers needing to be rebooted and support isn't the fastest

    Good luck

  10. #10
    Join Date
    Jun 2011
    Posts
    2,286
    Glad that you're happy! I have a couple of machines with BurstNET for personal use and am relatively happy. For me, a stable network is the most important aspect of hosting. I don't need fast support, just a stable network which they provide

  11. #11
    by NO means, did I say I'm happy with the service, in fact I sent in a tech support ticket 4 days ago, and it hasn't been looked at!
    Created: 16 October 2013 10:43 PM Updated: 16 October 2013 10:43 PM Issue: OPEN




    This is scaring me because I'm not about to put mission critical stuff on here, when I can't even get simple email ticket support.


    -----

    Am I missing here something? do I need to pay for tech support with BURST? I'm thinking of cutting my losses, and canceling this server.
    I am willing to pay more for customer support!
    Last edited by cwebcweb; 10-19-2013 at 03:53 PM.

  12. #12
    Join Date
    May 2013
    Location
    New York
    Posts
    89

    * Burst.net

    Quote Originally Posted by cwebcweb View Post
    by NO means, did I say I'm happy with the service, in fact I sent in a tech support ticket 4 days ago, and it hasn't been looked at!
    Created: 16 October 2013 10:43 PM Updated: 16 October 2013 10:43 PM Issue: OPEN




    This is scaring me because I'm not about to put mission critical stuff on here, when I can't even get simple email ticket support.


    -----

    Am I missing here something? do I need to pay for tech support with BURST? I'm thinking of cutting my losses, and canceling this server.
    I am willing to pay more for customer support!
    Never use the bargin bin providers when looking for good support.

    4 Days is still unacceptable however, you know you have bad support when OVH responds faster .
    <<Please see rules for signature setup>>

  13. #13

    Re: current burstnet experience.

    I've never really had to open a ticket with burst, so I can't comment on support. I've contacted via AIM and they responded very fast - you pay for what you get

  14. #14
    Join Date
    May 2007
    Posts
    1,979

    Re: current burstnet experience.

    Not to start a new war thread but take into account that they might be needing to add more support staff.

  15. #15
    Anybody have the $49.95 managed server add-on support plan?
    what kind of support do you get with the add-on?

    different support line? different priority on ticket system?

  16. #16

    Re: current burstnet experience.

    I've never noticed anything, guess I have good hardware and customers? I've never purchased the managed service

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