For me, support is the most important factor to keep a client and then to attract others. Support is the key for succeeding or failing. But at the moment I can't afford having my own dedicated support team, so I was wondering any recommendations for top outsourced support companies? I only know bobcares.com and from they reviews they seem pretty good, I am also wondering are there other who could offer the same service quality or even better?
There are a lot of companies around the clock providing web hosting support. You can find them after a quick googling or you can find one using the job offer page of this forum. It is upto your need to select which support and at what level.
This is very tricky. There are tons of companies out there that offer this. I have no experience really, but I can make one tip --> make sure they can speak English!
Seems simple enough, right? I have had friends outsource. The company swears they can communicate in English. Well they can, but it is very broken English and hacked together sentences. Looks terrible.