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  1. #1
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    What makes a provider premium?

    Greetings,

    Looking for some feedback on what in your opinion makes a provider a premium choice?

  2. #2
    Join Date
    Dec 2010
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    For a web hosting provider:

    1- Knowledgeable management (it all starts from there..)
    2- A Good blend of Tier 1 network providers with a route optimizer (example: noction, internap..)
    3- Quality servers
    4- Knowledgeable staff that will be able to manage the servers...
    5- No support outsourcing (all done in house)
    6- Everything (from A to Z) must be done correctly (the provider must not try to be cheap on something...)
    7- Offsite backups included for the clients
    8- Charge what it needs to be able to provide the service described. Don't sell a dream.

  3. #3
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    Quote Originally Posted by PlanetHoster View Post
    For a web hosting provider:

    1- Knowledgeable management (it all starts from there..)
    2- A Good blend of Tier 1 network providers with a route optimizer (example: noction, internap..)
    3- Quality servers
    4- Knowledgeable staff that will be able to manage the servers...
    5- No support outsourcing (all done in house)
    6- Everything (from A to Z) must be done correctly (the provider must not try to be cheap on something...)
    7- Offsite backups included for the clients
    8- Charge what it needs to be able to provide the service described. Don't sell a dream.


    That's the best list. Add 2 more;

    9. Affordable (not overcharging even if it's good quality)

    10. Fast support (not leaving you stranded for 72 hours or using excuses as forwarding a ticket to a closed department for the weekend)

  4. #4
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    There is not a perfect one. Some need price, some location, some 24/7/365 endless support, some exact payment method/s, and a lot more. Even the perfect blend will not work for a lot of customers. Overall the perfect provider is always a mix from $1/mo, 24/7 advanced technical support, fastest server and Internet

  5. #5
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    Quote Originally Posted by WebHostDog View Post
    There is not a perfect one. Some need price, some location, some 24/7/365 endless support, some exact payment method/s, and a lot more. Even the perfect blend will not work for a lot of customers. Overall the perfect provider is always a mix from $1/mo, 24/7 advanced technical support, fastest server and Internet
    Your description sounds more like the type of customer to avoid.

  6. #6
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    Mar 2010
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    When you say 'premium', as compared to what? Not-premium? Average?

  7. #7
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    Quote Originally Posted by gotlivechat View Post
    When you say 'premium', as compared to what? Not-premium? Average?
    We should not confuse "premium" and the product type.

    It's not realistic for a client to have 100% uptime with a shared hosting solution even if it's a "premium" shared hosting solution. The product type is not adequate for this.

  8. #8
    It depends upon the number of websites/web apps you're running, and their resource consumption, and tons of other factors, but the bottom-line is that customers must know what the threshold limit really is.

  9. #9
    Join Date
    Dec 2012
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    KL, Malaysia
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    Hi,

    Quality hosting does not cheap, cheap does not come with quality hosting. If you can have both at the same time, you will become premium choice.

  10. #10
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    Quick email support, and telephone number where I can get hold of someone who can help me. Support that knows their tech, and can either give good suggestions or dig in deep to debug. Good reputation, and doesn't leave their clients hanging. Servers need to be lightly loaded and fast 99% of the time I'm myself accessing the site.

    To me it's mostly about support, and good overall operation.

  11. #11
    Join Date
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    According to me, customer/s tags his/her provider as "Premium" if they get assisted properly, on time, try to sort their hosting problems as soon as possible and in a professional manner, their staff who assist people and strike a deal would be knowledgeable (at least about hosting industry), up time, competitive price. I think these are certain basic things which every clients expect from their hosting providers, which I think is quite justifiable.

  12. #12
    Join Date
    Jul 2008
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    Seminole, OK
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    Talking

    Primium Hosting consist of to me

    • 99.9% uptime
    • True 24/7 Technical Support
    • If support is outsource somebody in house review tickets and insure customers are taken care of (Quality Control)
    • Non oversold servers
    • Knowledgeable Staff (Somebody that knows OS, not just the control panel)

    Yep, works for me.

  13. #13
    Join Date
    Jul 2010
    Location
    montreal
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    753
    For me is:
    -Good Knowledge (they know what they do)
    -99% uptime
    -24-7 support by mail & chat under 15min
    -no overselling
    -quality of hardware

  14. #14
    As for me premium service is when you get everything from company at highest level.

  15. #15
    Join Date
    Oct 2013
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    Wilmington, DE
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    I would also add - friendly customer service with personal attitude. It is extremely annoying to feel like you speak with a bot or if you get only canned responses.

  16. #16
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    Quote Originally Posted by cisorg View Post
    As for me premium service is when you get everything from company at highest level.
    What do you mean by the "highest level"?

    Are you referring to enterprise hardware rather than desktop, in house support rather than out sourced?

  17. #17
    Join Date
    Oct 2010
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    1) Friendly communication
    1) Clear communication
    1) Real support with real answer (not scripts or excuses)
    1) Fast responsive support
    1) Available support
    1) Economically affordable
    1) Fast network
    1) Fast server
    1) Keep uptime
    1) Good resources
    1) Dependable resources


    * Note everything is ladled #1 because they all count as such. You either have it or your don't. You're a 1 or 0, alive or dead.

  18. #18
    Join Date
    Sep 2013
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    182
    The quality of service and customer support.

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