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  1. #1

    Unhappy vexxhost email exchange and storage

    I have troubles with vexxhost.

    I use their shared web hosting service monthly but now I got my IP address tagged and blocked as SPAM.

    They told me that they can do nothing about the issue and that they canīt tell me which email accounts are sending bulk/spam.

    I just use them for email service using a custom MX record.

    Please comments!

  2. #2
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    Do you have your own Dedicated IP for mailing? Or is it using main IP of the server?

    They can't tell anything? That's bad. They should be able to unblock the IPs after checking their IP at http://mxtoolbox.com/blacklists.aspx

    Some takes time or even ask for Payment for removal. In that case, the webhost can assign a new IP to the mail server. But these issues shouldn't take this long..
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  3. #3
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    Quote Originally Posted by tendouser View Post
    I have troubles with vexxhost.

    I use their shared web hosting service monthly
    Please contact us with something to show that experience. You may use this link: http://www.webhostingtalk.com/report.php?p=8867194
    Your one stop shop for decentralization

  4. #4
    This issue is like a joke!!! The vexxhost guys are asking why do i leave their service?
    It is just very funny!

  5. #5
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    Quote Originally Posted by tendouser View Post
    This issue is like a joke!!! The vexxhost guys are asking why do i leave their service?
    It is just very funny!
    have you find a new host?
    i agree with you, it seem theyre not profesional if they cant identify which account sending spam and suspend that

  6. #6
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    Quote Originally Posted by bear View Post
    Please contact us with something to show that experience.
    Thank you, confirmed!
    Your one stop shop for decentralization

  7. #7
    Join Date
    Jul 2006
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    Quote Originally Posted by Tuguhost View Post
    have you find a new host?
    i agree with you, it seem theyre not profesional if they cant identify which account sending spam and suspend that
    Thank you for your comments but we are more than a professional hosting company with a full staff operating out of our own AS number, IP address, hardware and infrastructure. Your comment is unnecessary and doesn't reflect what our service stands for.

    In regards to the actual issue, we actually have one of the leading web hosting platforms in performance and overall service. We've developed a fully customized performance hosting platform which our customers love to use, unfortunately, some customers prefer to use our service maliciously and think they can get away with it.

    First of all, I would like to make this clear: All of our plans coming with a Dedicated IP. This dedicated IP is used for the hosting of the website *AND* the outbound email. So, to clarify things: there is no one else but that specific customer sending email out of that IP address that was blocked.

    We try our best to work with our customers, however, upon looking up the account of the customer. We noticed a lot of oddities, first of all, nothing is pointing to our servers. No DNS changes, no A records, not even MX records pointed to us unlike what was mentioned here.

    This user signed up to our service to only use our mail servers to send spam out until he got blocked, then asked us to solve the issue for him (which we would have done, had we not seen all these black flags) and then came here to tarnish our reputation to provide a good service.

    In short, customer signed up, didn't use our hosting, sent spam, got blocked, asked us to whitelist him after he got blocked, we refused due to the fact he's used us to send email only, he comes here to write invalid and incorrect comments.
    VEXXHOST, Inc.
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  8. #8

    Thumbs down No

    You never wanted to tell me what were the email accounts being used to send SPAM.
    When I contacted your representative via chat session months ago I told him and he even taught me how to configure MX records to use vexxhost just as mail server. Now you answered my ticket about this issue asking me to change current web hosting provider and migrate all to vexxhost.
    What a weird thing!

  9. #9
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    Quote Originally Posted by tendouser View Post
    You never wanted to tell me what were the email accounts being used to send SPAM.
    When I contacted your representative via chat session months ago I told him and he even taught me how to configure MX records to use vexxhost just as mail server. Now you answered my ticket about this issue asking me to change current web hosting provider and migrate all to vexxhost.
    What a weird thing!
    It's important to realize that we do not disclose our communications with our customers for privacy reasons, we don't appreciate you putting these in public.

    Using MX records means that you are using our service to receive email, when checking all the domains you had hosted, none of their MX records pointed to our servers but they pointed elsewhere.

    MX records pointing to our server does mean we handle receiving emails, not sending. You didn't use our MX records to get your mail and used it send out spam.

    We've requested that WHT delete this thread because this is an invalid review but we haven't had success regarding this, any moderator would be able to see his domains and MX records never pointed to our servers.
    VEXXHOST, Inc.
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    High Performance OpenStackŪ Public Cloud | Cloud Servers | Web Hosting

  10. #10

    * fair

    I have to be fair and say the truth; I didnīt checked all email account userīs computers with antivirus but what about the fact that I am using a different provider for this purpose and I have the same email accounts and I have no trouble????

    What do you say wise guy?

  11. #11

    * I said no

    all emails outgoing and incoming used your vexxhost due to the MX record configuration; whom are you trying to confuse?

  12. #12
    Join Date
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    Quote Originally Posted by tendouser View Post
    all emails outgoing and incoming used your vexxhost due to the MX record configuration; whom are you trying to confuse?
    MX records are only used for inbound email, not outbound email. The SMTP server configured inside your mail client is what is used for outbound.
    VEXXHOST, Inc.
    Secure & Reliable Hosting Solutions for Developers & Enterprises
    High Performance OpenStackŪ Public Cloud | Cloud Servers | Web Hosting

  13. #13
    And why is the IP you assigned to me in all email headers?

  14. #14
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    Quote Originally Posted by vx|brian View Post
    We've requested that WHT delete this thread
    Since you're stating this here, we will respond in kind:
    As long as he has personal and verifiable experience, he's allowed to post about that experience. He did, so the thread remains. That's all the discussion of this that will happen in this thread from our end.
    Your one stop shop for decentralization

  15. #15
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    Quote Originally Posted by tendouser View Post
    And why is the IP you assigned to me in all email headers?
    Because you're using it to send outbound spam email which gotten your IP address blocked.

    Quote Originally Posted by bear View Post
    Since you're stating this here, we will respond in kind:
    As long as he has personal and verifiable experience, he's allowed to post about that experience. He did, so the thread remains. That's all the discussion of this that will happen in this thread from our end.
    We hoped that invalid experiences such as ones by those who violated our AUP/TOS wouldn't be accepted.
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  16. #16

    Talking kind

    great BEAR

  17. #17

    Thumbs down question

    How can any client know which domain(s) and email(s) accounts are sending BULK email if the web hosting provider doesn't report the owner or administrator and instead left him with the SPAM blocking emails cause of blacklisting?

  18. #18
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    Quote Originally Posted by tendouser View Post
    How can any client know which domain(s) and email(s) accounts are sending BULK email if the web hosting provider doesn't report the owner or administrator and instead left him with the SPAM blocking emails cause of blacklisting?
    This is going in circles. We would take the time to help you out but when we see blackflags such as someone who gotten listed as bulk/spam and using a hosting service only to send emails through us, you're usually not doing something right.

    We suggest you use a service such as Sendgrid or Postmark to send your bulk email if they'll allow you, but we don't tolerate any spam off our network.
    VEXXHOST, Inc.
    Secure & Reliable Hosting Solutions for Developers & Enterprises
    High Performance OpenStackŪ Public Cloud | Cloud Servers | Web Hosting

  19. #19

    * liying

    That is not true dear webhostingtalk members!!
    I had like almost 1GB using their cloud.

    Donīt let this guys of vexxhost blur you!!

  20. #20
    Still saying ....stay away this provider!

  21. #21
    Join Date
    Oct 2002
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    5,178
    Quote Originally Posted by tendouser View Post
    Still saying ....stay away this provider!
    Are you still with them?
    If you have to operate your company behind the scenes or under a fake name, maybe it's time to leave the industry and start something fresh.

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