Results 1 to 21 of 21
Hybrid View
-
10-07-2013, 01:13 PM #1WHT Addict
- Join Date
- Apr 2012
- Posts
- 162
vexxhost email exchange and storage
I have troubles with vexxhost.
I use their shared web hosting service monthly but now I got my IP address tagged and blocked as SPAM.
They told me that they can do nothing about the issue and that they can´t tell me which email accounts are sending bulk/spam.
I just use them for email service using a custom MX record.
Please comments!
-
10-11-2013, 04:25 PM #2PING PONG
- Join Date
- May 2009
- Location
- SLASH ROOT
- Posts
- 867
Do you have your own Dedicated IP for mailing? Or is it using main IP of the server?
They can't tell anything? That's bad. They should be able to unblock the IPs after checking their IP at http://mxtoolbox.com/blacklists.aspx
Some takes time or even ask for Payment for removal. In that case, the webhost can assign a new IP to the mail server. But these issues shouldn't take this long..█ WebHostRepo.com
█ Linux | Windows | VPS | Cloud
█ Outsourced Technical Support since 2009
█ sales@webhostrepo.com
-
10-13-2013, 04:45 AM #3WHT Addict
- Join Date
- Apr 2012
- Posts
- 162
This issue is like a joke!!! The vexxhost guys are asking why do i leave their service?
It is just very funny!
-
10-13-2013, 04:50 AM #4Disabled
- Join Date
- Jun 2011
- Location
- Indonesia
- Posts
- 1,776
-
10-18-2013, 02:26 PM #5Web Hosting Evangelist
- Join Date
- Jul 2006
- Location
- Montreal, Canada
- Posts
- 497
Thank you for your comments but we are more than a professional hosting company with a full staff operating out of our own AS number, IP address, hardware and infrastructure. Your comment is unnecessary and doesn't reflect what our service stands for.
In regards to the actual issue, we actually have one of the leading web hosting platforms in performance and overall service. We've developed a fully customized performance hosting platform which our customers love to use, unfortunately, some customers prefer to use our service maliciously and think they can get away with it.
First of all, I would like to make this clear: All of our plans coming with a Dedicated IP. This dedicated IP is used for the hosting of the website *AND* the outbound email. So, to clarify things: there is no one else but that specific customer sending email out of that IP address that was blocked.
We try our best to work with our customers, however, upon looking up the account of the customer. We noticed a lot of oddities, first of all, nothing is pointing to our servers. No DNS changes, no A records, not even MX records pointed to us unlike what was mentioned here.
This user signed up to our service to only use our mail servers to send spam out until he got blocked, then asked us to solve the issue for him (which we would have done, had we not seen all these black flags) and then came here to tarnish our reputation to provide a good service.
In short, customer signed up, didn't use our hosting, sent spam, got blocked, asked us to whitelist him after he got blocked, we refused due to the fact he's used us to send email only, he comes here to write invalid and incorrect comments.VEXXHOST, Inc.
Secure & Reliable Hosting Solutions for Developers & Enterprises
High Performance OpenStack® Public Cloud | Cloud Servers | Web Hosting
-
10-18-2013, 05:06 PM #6WHT Addict
- Join Date
- Apr 2012
- Posts
- 162
No
You never wanted to tell me what were the email accounts being used to send SPAM.
When I contacted your representative via chat session months ago I told him and he even taught me how to configure MX records to use vexxhost just as mail server. Now you answered my ticket about this issue asking me to change current web hosting provider and migrate all to vexxhost.
What a weird thing!
-
10-11-2013, 05:04 PM #7
Please contact us with something to show that experience. You may use this link: http://www.webhostingtalk.com/report.php?p=8867194
Your one stop shop for decentralization
-
10-18-2013, 02:14 PM #8
-
10-18-2013, 05:30 PM #9WHT Addict
- Join Date
- Apr 2012
- Posts
- 162
And why is the IP you assigned to me in all email headers?
-
10-18-2013, 05:33 PM #10Web Hosting Evangelist
- Join Date
- Jul 2006
- Location
- Montreal, Canada
- Posts
- 497
VEXXHOST, Inc.
Secure & Reliable Hosting Solutions for Developers & Enterprises
High Performance OpenStack® Public Cloud | Cloud Servers | Web Hosting
-
01-04-2015, 12:26 PM #11WHT Addict
- Join Date
- Apr 2012
- Posts
- 162
Still saying ....stay away this provider!
-
01-04-2015, 02:09 PM #12Retired Moderator
- Join Date
- Oct 2002
- Posts
- 5,178
Similar Threads
-
Email and Exchange
By sjwright in forum Dedicated ServerReplies: 4Last Post: 07-05-2011, 02:03 PM -
MS Exchange Email?
By OC404 in forum Reseller HostingReplies: 4Last Post: 03-14-2010, 11:04 AM -
Need an Exchange Email Account
By wpnerd in forum Web HostingReplies: 16Last Post: 12-28-2006, 11:34 PM -
Email hosting (MS Exchange)
By rubysky in forum Web HostingReplies: 1Last Post: 07-04-2004, 10:06 PM -
Email using EXCHANGE and POP3
By britnet in forum Dedicated ServerReplies: 0Last Post: 01-24-2002, 12:03 PM