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  1. #1
    Join Date
    Mar 2011
    Posts
    31

    starwebhosting.co.uk 6 month review

    Server Location: Singapore
    Server Name: SG1

    This is a recurring problem!

    .Server at high loads
    .Page load slowly
    .Often unable to open the web

  2. #2
    Join Date
    Sep 2007
    Location
    UK
    Posts
    760
    Hi,

    We do not provide support on a public forum - Can you open a support ticket to discuss this issue further?

  3. #3
    Join Date
    Apr 2013
    Location
    At My Desk
    Posts
    530
    Quote Originally Posted by Weiching View Post
    Server Location: Singapore
    Server Name: SG1

    This is a recurring problem!

    .Server at high loads
    .Page load slowly
    .Often unable to open the web
    If i was you i would find a new host then.
    Stop, Think and then React. Not React, Stop and then Think

  4. #4
    Join Date
    Mar 2011
    Posts
    31
    Hello

    This is my review, not a need to support.

    Quote Originally Posted by StarWebHosting View Post
    Hi,

    We do not provide support on a public forum - Can you open a support ticket to discuss this issue further?

  5. #5
    Join Date
    Sep 2007
    Location
    UK
    Posts
    760
    Quote Originally Posted by Weiching View Post
    Hello

    This is my review, not a need to support.
    Hi,

    If you are unhappy with the service please open a support ticket and i will arrange a full refund and free hosting until then end of your current billing period. I will also offer to migrate your account to another server.

  6. #6
    Join Date
    Mar 2011
    Posts
    31
    This is not the main sites, most used for testing.

    I ordered a year, and nearly half of the time.

    Thanks for your advice, next time I know how to choose.


    Quote Originally Posted by victormeldrew View Post
    If i was you i would find a new host then.

  7. #7
    Join Date
    Mar 2011
    Posts
    31
    Okay,

    I accept your suggestion, I will open a ticket.

    Quote Originally Posted by StarWebHosting View Post
    Hi,

    If you are unhappy with the service please open a support ticket and i will arrange a full refund and free hosting until then end of your current billing period. I will also offer to migrate your account to another server.

  8. #8
    Join Date
    Mar 2011
    Posts
    31
    Hi Stuart

    I have received your full refund and your commitment, I appreciate your approach to customers, although I am not satisfied with your hosting, but I appreciate your customer service.

    I still have about half a year to your host, if the situation has improved, I won't forget to come back and review your host.

  9. #9
    Join Date
    Sep 2007
    Location
    UK
    Posts
    760
    Hi,

    Thank you for your comments, we work hard to provide all clients with excellent customer service.

    I look forward to reading your review in six months time.

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