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Thread: High Server Load Daily
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10-04-2013, 05:51 AM #1Newbie
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High Server Load Daily
Lately our server load has been extremely high but mostly only between 12AM to about 4AM only. When this happens our websites slow down and sometimes can't be reached. I've contacted my host but they couldn't help. Advice would be much appreciated.
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10-04-2013, 06:14 AM #2Web Hosting Master
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Most of the hosts setup Backups of the server on that time because server traffic bit reduced on 12AM to 4AM Time. Or because of Server Time, A lot of crons starts running on server that slow down the server.
You have to contact your host and ask them what is actually causing the issue.☆☆ RoyalNode Web Hosting☆☆ In Business Since 2018 (3 Years)
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10-04-2013, 06:27 AM #3Newbie
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What's frustrating is I make changes to our websites between 12-3am and lately with the high server loads it's been basically impossible to do any work. This was never a problem before, but now it's become a daily thing and sometimes the server will go offline.
When I contacted my host about the problem this is what they had to say: "please understand that in shared hosting there are many other factors that could go into occasional lags in service and not always related to your own sites and very rarely are attributed to the same root cause. This can range from other sites receiving a spike in traffic or having too many running processes."
The host is not known to over sell on reseller accounts so I'm not sure what else I should do.
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10-04-2013, 06:45 AM #4
You could request to be moved to another machine that is less crowded. As you're a reseller, that will most likely cause you a lot of disruption though.
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10-04-2013, 07:18 AM #5Web Hosting Evangelist
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the host you are using, do they use cloud linux? If not, it is possible that other sites are having high loads at this time, and as such are directly impacting on your sites.
Cloudlinux isnt a magic cure though, it only reduces the impact that other sites can have on your own.
If you have a few clients already, then it might be worth your time to start to look into migrating to a fully managed, quality VPS..
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10-04-2013, 07:21 AM #6Web Hosting Master
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10-04-2013, 08:36 AM #7
Do you have cpanel?
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10-04-2013, 10:19 AM #8Junior Guru Wannabe
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I had some issues on a few of my sites with higher loads and decided to give a free CDN a try. I experimented with Incapsula and CloudFlare and ended up with Incapsula. All of the issues I was having are now gone. According to their control panel they were blocking many "bad bots" from accessing the sites. I don't know a ton about bots but it really seems to have helped.
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10-04-2013, 12:30 PM #9Web Hosting Master
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You should consider moving to a better VPS. You can use a CDN like cloudflare it should make a huge improvements. When purchasing the server be very sure to choose the right provider. You'll want someone who has great support and who will look heavily into issues or anything when you aren't satisfied with their services .
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10-04-2013, 01:17 PM #10Web Hosting Master
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If it's the policy of the hosting company to oversell their servers to the point where they can't take backups without compromising website performance, then honestly the best course of action would be to move to another provider. They might be able to move to on to a less crowded server, but there's no guarantee that server will stay less crowded.
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10-04-2013, 02:04 PM #11Managed Services Specialist
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As other suggested, most providers run their during that period of time so it is common to see some increased server loads, but it should not have any drastic effect on your website. Your best bet would be to ask to be moved to a different server.
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10-04-2013, 02:24 PM #12Disabled
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May I ask what the server load you are seeing in WHM is?
In any case, like other have previously stated your best two options, and really your only two options since they are unwilling to determine the exact cause would be to:
A. Ask to be moved to a different server
or
B. Move to a different host.
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10-04-2013, 03:45 PM #13Newbie
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10-04-2013, 04:34 PM #14
If you're seeing load between 12 and 4, that's typically backup, system work as others have suggested. I would advise shifting your work hours if it's that noticable, moving to another server (or provider), or even better, getting a VPS/dedicated for your sites and clients
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10-04-2013, 05:24 PM #15Quality Web Hosting Matters
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The problem with offering reseller hosting internationally is some customers are different time zone. So the server is backing up for some hours which for some users are at night and for some are in the peak business hours.
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10-04-2013, 06:34 PM #16Junior Guru Wannabe
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If you would let us know the load and the specifications of the server that your host has provided you with it would really help us out a lot. Also make sure to ask your host if they are running nightly backups on their server.
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10-04-2013, 06:40 PM #17Web Hosting Master
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It sounds like the server you are on has too many accounts on it. Given the answer you received, it appears that they are not going to do much about it.
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10-04-2013, 08:57 PM #18Newbie
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Thanks to all the people who have replied to my post.
My reseller account is hosted on linux with WHM/Cpanel, no cloudlinux, CentOS 5.9 x86_64 Xenpv and I already have my sites on a CDN.
On Tuesday the server load was at 143.31 (8 CPUs) and brought the server down. I don't really want to move hosts if possible as they normally have great support and up-time, but lately it's just been this issue early in the morning.
The host does daily backup's which I would assume this is when they are being done. I don't want to be upselled to a VPS as I don't need it right now and my sites do not get that much hits for me to justify moving to one.
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10-05-2013, 02:52 AM #19
If you have access to WHM, you can monitor it during the mentioned time period and you can find out useful information of what is going on.
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10-05-2013, 03:08 AM #20Newbie
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10-05-2013, 03:11 AM #21
You are right, sorry. If you could have access to 'daily usage' or 'process manager' for example, it should be fine.
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10-05-2013, 05:50 AM #22~]# Ethernet Servers Ltd - Est. 2014! - sales @ ethernetservers.com
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10-05-2013, 01:25 PM #23Junior Guru Wannabe
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