We've hosted with FiberHub since mid-2012 and it's about time we share our experiences with WHT.
We first heard about FiberHub when they were emphatically recommended to us by another FiberHub customer. FiberHub's prices were (and still are) very competitive so we decided to trial them for a few months to get a feel for their sales, support, network, etc. It soon became clear that FiberHub was the place where we should host all of our servers.
FiberHub's remote hands are always on the ball. They are competent, responsive and patient with problematic servers. If we have an emergency, they are always quick to respond. FiberHub also keeps a stock of reasonably priced hardware on-site which has made it very convenient to handle unanticipated customer requests or hardware failure. Just the other day we experienced an onboard NIC failure on one of our servers. We opened a ticket and FiberHub installed an offboard NIC from their hardware inventory in under an hour. Outstanding.
The FiberHub network has been stellar as well. Our customers located in Asia have commented on the notable performance improvements and higher transfer speeds after we migrated to FiberHub. We can ping from Las Vegas to New York or Florida in ~65ms and our monitors have shown that ping times are very consistent throughout the day. We've never had a problem pushing the full speed of our uplink.
The only area where I see some room for improvement is sales. It can take a while, for example, to get a quote on a new cabinet. However, this generally isn't a problem for us since we plan our purchases well in advance.
Overall, we are extremely satisfied with the service we've received from FiberHub over the past year and a half. Rob and Don run a tight ship and we look forward to hosting with them for years to come. Keep up the great work!
My rating: 9/10
Last edited by BrianHarrison; 10-02-2013 at 01:51 PM.
▄▀▄ Brian Harrison, Lead Engineer - Reprise Hosting (AS62838)
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