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  1. #1

    * 2CO is a joke - not a valid reason to close account

    I am very disappointed with 2co because 1 week ago they closed our account without a valid reason. Its very strange to me because we didn't get a single chargeback or claim within last 6 months. 2CO added the following comments.

    Details: Our banking partners regularly review purchase activity on all accounts to ensure that fraudulent activity is kept below the minimum standards set by Visa and MasterCard. During their most recent review, your account was flagged because the percentage of your buyers that reported their transaction as fraudulent exceeded this standard. Unfortunately, due to your volume of fraudulent activity, 2Checkout will no longer be able to support payment processing on your account. In order to allow you time to find another processor, we will keep your account open until Wednesday, September 25th . Until then, you can continue processing your payments through 2Checkout. Please note that your account will be closed with read-only access as of 1pm EST on Wednesday September 25th. After we have closed your account you will still be able to review your sales information, but will no longer be able to process payments. We apologize that we must end our partnership, and hope that this time will allow you to find an alternative solution for your business needs. If you have any questions, please contact us at [email protected].

  2. #2
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    Sometimes they have valid reasons , sometimes they do not. But at the end they will always close your account. Time for you to find a reliable partner (they are saying the same in the good-buy letter)
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  3. #3
    Quote Originally Posted by WebHostDog View Post
    Sometimes they have valid reasons , sometimes they do not. But at the end they will always close your account. Time for you to find a reliable partner (they are saying the same in the good-buy letter)
    Thanks for your post, I don't want to work with them anymore but its really a joke to me. I just searched on WHT and find lot of posts regarding this issue they closed too many web hosting provider accounts within past few days why is this?

    Looks like that 2CO is JOKE!! Simply i can say just stay away from 2CO.
    Build your dream otherwise someone will hire you to build their dreams.

  4. #4
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    This isn't just a 2CO thing. Any payment processor will close your account for excessive chargebacks.
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  5. #5
    Quote Originally Posted by HostMantis View Post
    This isn't just a 2CO thing. Any payment processor will close your account for excessive chargebacks.
    Its very strange to me because we didn't get a single chargeback or claim within last 6 months.
    Do you know how many chargebacks i got?? Then please don't comment. I didn't a single chargeback or claim and as well please read thread before posting a reply. Some part from a previous post on the thread above.
    Build your dream otherwise someone will hire you to build their dreams.

  6. #6
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    Quote Originally Posted by HostingOwner-SS View Post
    Do you know how many chargebacks i got?? Then please don't comment. I didn't a single chargeback or claim and as well please read thread before posting a reply. Some part from a previous post on the thread above.
    Welcome to the 2CO club mate, everyone is in the same boat as you. I didn't have any chargebacks, just 6 refunds.

    http://www.webhostingtalk.com/showthread.php?t=1254029 = 7 pages of webhosts who have been closed by 2co for a fake reason.
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  7. #7
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    Your options are Either Stripe or Paypal Payments Pro... that's where everybody is headed... I have both but current use Paypal Payments Pro because I find them to be more reliable due to their long term in the industry... by my understanding stripe is still fairly new.
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  8. #8
    I've been with 2CO for 6 years and got no troubles. The only problem is the high fee. I think there must have a valid reason for your case.
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  9. #9
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    Quote Originally Posted by HostMantis View Post
    This isn't just a 2CO thing. Any payment processor will close your account for excessive chargebacks.
    If you call 1% high rate ... It is a JOKE
    Another news for you, sometimes the real owner of the service forget about it and go to the bank and make a chargeback.. Happened a lot of times.
    Another funny story, customer buy Joomla extension. See on his statement extension bla bla. Saying I never ordered hair extension ... Bam - CHARGEBACK.

    We got 6 chargebacks from one card only from Brasil. Went into our 2CO terminated.

    What is your opinion on this one ?
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  10. #10
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    Quote Originally Posted by HostingOwner-SS View Post
    I didn't a single chargeback or claim
    So then this claim from them is a flat out lie?
    your account was flagged because the percentage of your buyers that reported their transaction as fraudulent exceeded this standard
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  11. #11
    Quote Originally Posted by bear View Post
    So then this claim from them is a flat out lie?
    Yes 100%, No single chargeback or claim and that's why i am asking for the valid reason from 2co.
    Build your dream otherwise someone will hire you to build their dreams.

  12. #12
    Specially uploaded for bear do you want to see my account if you find any single chargeback in listing then let me know. Nothing... then how i can satisfy myself? 2CO is 100% lier..
    Attached Thumbnails Attached Thumbnails record.jpg  
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  13. #13
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    Re: 2CO is a joke - not a valid reason to close account

    Quote Originally Posted by HostingOwner-SS View Post
    Specially uploaded for bear do you want to see my account if you find any single chargeback in listing then let me know. Nothing... then how i can satisfy myself? 2CO is 100% lier..
    You have 1 refund that I can see.
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  14. #14
    Quote Originally Posted by CW Mike View Post
    You have 1 refund that I can see.
    Mike IF refund is reason then i think i will have to leave online business and start something in local market or we will not offer refund to clients. Now my idea is selling bananas, mango or will open cloth store what do you think?? not a bad idea haha 2co is just a joke to me after this action.

    CLOSING ACCOUNT ON REFUND, IT SUCKS
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  15. #15
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    We've used 2CO as an additional payment option for years and have never had any issues with them aside from the transaction fees being a little high.

    So please forgive me if I'm a little bit skeptical without hearing 2CO's side of the story.
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  16. #16
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    Quote Originally Posted by HostingOwner-SS View Post
    Mike IF refund is reason then i think i will have to leave online business and start something in local market or we will not offer refund to clients. Now my idea is selling bananas, mango or will open cloth store what do you think?? not a bad idea haha 2co is just a joke to me after this action.

    CLOSING ACCOUNT ON REFUND, IT SUCKS
    So much writing and you have realized it ? They are a joke
    They just do not like you or you throw bad karma on them ...
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  17. #17
    Quote Originally Posted by WebHostDog View Post
    They just do not like you or you throw bad karma on them ...
    I have no idea but i can simply say this is really unprofessional approach. About bad karma i posted my account screenshot then i have proof that i didn't
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  18. #18
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    sometimes I just feel the processors are there just to rape your arse. Cash/check/wire/ach is the way to go.

  19. #19
    Quote Originally Posted by Kusai View Post
    sometimes I just feel the processors are there just to rape your arse. Cash/check/wire/ach is the way to go.
    But with Cash/check/wire its hard to maintain business within international market.
    Build your dream otherwise someone will hire you to build their dreams.

  20. #20
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    Quote Originally Posted by HostingOwner-SS View Post
    But with Cash/check/wire its hard to maintain business within international market.
    Western Union is your friend in this case. It is literally everywhere.
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  21. #21
    After 2 years they have closed our account without any warning or any valid reason. we have switched to Plimus, hopefully this one works the way that we expected.
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  22. #22
    Quote Originally Posted by Hannan View Post
    After 2 years they have closed our account without any warning or any valid reason. we have switched to Plimus, hopefully this one works the way that we expected.
    Thanks Hanan, does Plimus is good? How is your experience and i can see they also accept paypal but in their official website they written that whmcs not supports Plimus then what you did? can i know would be thankful.
    Build your dream otherwise someone will hire you to build their dreams.

  23. #23
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    another 2CO victim

    try stripe it will help you
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  24. #24
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    Have 2co responded to you when you asked for proof that there was to many chargebacks? What did they say?
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  25. #25
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    Call them, I'm pretty sure false positives are being sent out everywhere. We just had an email pop up about failure to fill out the tax forms, which we did in November of last year and even verified them again in April of this year.

  26. #26
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    I was recently hit by a bunch of hackers purchasing my services with stolen cards and had 3-7 chargebacks per month for 3 months with 2CO. They have stopped now I installed maxmind and require a lot of information from new customers. I was worried this would happen to me but it seems to only be happening to people who have 0-3 chargebacks...

    Why would they just close a good account in operation? It doesn't make sense unless they are planning on closing shop.

  27. #27
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    Quote Originally Posted by TrentaHost View Post
    Your options are Either Stripe or Paypal Payments Pro... that's where everybody is headed... I have both but current use Paypal Payments Pro because I find them to be more reliable due to their long term in the industry... by my understanding stripe is still fairly new.
    Stripe has been solid for us and we've been using them for a year and a half or so if memory serves me correctly.

    Quote Originally Posted by 123Andrew View Post
    Call them, I'm pretty sure false positives are being sent out everywhere. We just had an email pop up about failure to fill out the tax forms, which we did in November of last year and even verified them again in April of this year.
    If they have issues like this - how can you possibly trust them to process your payments and not forget to pay you a portion of it or not to do any number of other things that shouldn't happen?
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  28. #28
    Stripe.com

  29. #29
    Quote Originally Posted by HostingOwner-SS View Post
    Thanks Hanan, does Plimus is good? How is your experience and i can see they also accept paypal but in their official website they written that whmcs not supports Plimus then what you did? can i know would be thankful.
    So far not bad, it does the job and no complaint yet. and paying off each 15th of following month. I don't understand why having a gateway which have higher fee than paypal to accept paypal when you can accept it directly?
    We bought the module for it, I guess it was $20 - $30. and it works great.
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  30. #30
    I've also used Plimus. They are good but personally I prefer 2CO. 2CO seems to be more trustful to customers.

    I don't understand why having a gateway which have higher fee than paypal to accept paypal when you can accept it directly?
    They are more specialized in processing orders with high fraudulent rate like hosting and intangible produtcs. Your paypal account may be limited if it gets several refund requests.
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  31. #31
    Quote Originally Posted by VMakerHOST View Post
    another 2CO victim

    try stripe it will help you
    Will definitely give a try

    Quote Originally Posted by FluidHosting Andrew View Post
    Have 2co responded to you when you asked for proof that there was to many chargebacks? What did they say?
    Yes they did, But no valid reason. Only one that bank want to close the account.

    Quote Originally Posted by 123Andrew View Post
    Call them, I'm pretty sure false positives are being sent out everywhere. We just had an email pop up about failure to fill out the tax forms, which we did in November of last year and even verified them again in April of this year.

    They don't want to talk, How i can call. The decision is final


    Quote Originally Posted by Hannan View Post
    So far not bad, it does the job and no complaint yet. and paying off each 15th of following month. I don't understand why having a gateway which have higher fee than paypal to accept paypal when you can accept it directly?
    Going to give a try.
    Build your dream otherwise someone will hire you to build their dreams.

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