View Poll Results: Support? Better or worse after cPanel got involved?
- 32. You may not vote on this poll
09-28-2013, 11:30 PM #1
Since cPanel got involved in WHMCS, has support gotten better or worse?
Will make the poll anonymous. I know how we feel about their support, curious what the industry thinks.
09-29-2013, 04:02 AM #2
you're missing options 3 and 4
3 - no change
4 - never use itRob Golding Astutium Ltd - UK based ICANN Accredited Domain Registrar - proud to accept BitCoins
Buying Web Hosts and Domain Registrars Today @ hostacquisitions.co.uk
UK Web Hosting | UK VPS | UK Dedicated Servers | ADSL/FTTC | Backup/DR | Cloud
UK Colocation | Reseller Accounts | IPv6 Transit | Secondary MX | DNS | WHMCS Modules
09-29-2013, 04:03 AM #3
09-29-2013, 04:17 AM #4
Much much much better,
I used to wait 2-3 days for tech support replies. Now all tickets get answered in a few hours.
I think the two companies work well together.
Ex: ticket opened 4th Jun 2013 (11:10) and answered at 11.21, 11 minutes later with a good solid response.
Sure that was a few months back but it has been just as quick for most issues since then
Last edited by LinuxG; 09-29-2013 at 04:21 AM.
09-29-2013, 04:47 AM #5
Looks like the votes for 'better' are building up.
Half the problem is that a lot of people (not all) like nothing more than to bash a company at every opportunity. Whether that be down to jealousy or not, who knows. WHMCS -have- made big errors in the past with their development and support used to be slow, however with 5.3 things (and support) are looking better.
09-29-2013, 06:18 AM #6Cloud Reseller Experts
- Join Date
- Jun 2008
- In Dreams
09-29-2013, 12:53 PM #7Web Hosting Master
- Join Date
- Jun 2003
I'm intrigued by your motivation behind this thread. Do you have an outstanding Support Ticket you'd like me to take a look at? If so, please PM the Ticket ID and concerns to me, and I'll be happy to review it with you.█ WHMCompleteSolution
█ The Complete Client Management, Billing & Support System
09-29-2013, 05:07 PM #8
This is exactly like cPanel's policies with regards to issues and very slow resolution to the cases. The difference though is WHMCS unlike cPanel is 100% encoded. That means when we identify a bug we can't patch it ourselves. Thus we rely on WHMCS to do it which does not happen in a timely manner. If WHMCS wants to do it in this manner how about not encoding the source so we can fix our own bugs? We'd gladly fix them ourselves if we could modify the code.█ Tony B. - Chief Executive Officer
█ Hawk Host Inc. Proudly serving websites since 2004
█ Quality Shared and VPS Hosting
█ PHP 5.3.x & PHP 5.4.x & PHP 5.5.X & PHP 5.6.X & PHP 7.0.X Support!
09-29-2013, 05:25 PM #9
My other issue is they always require access to our billing server to look into it, while that's not going to happen after the last security incident we had with them.
09-29-2013, 10:58 PM #10Newbie
- Join Date
- Mar 2013
I haven't used WHMCS for long I just tested but I wasn't impressed with it to me it was bloated and more focused on extensions and the admin end and the front end wasnt well done
10-03-2013, 11:31 AM #11Dennis Johnson
- Join Date
- Jun 2001
If you're using WHMCS, you need to read http://www.webhostingtalk.com/showthread.php?t=1309491There is no best host. There is only the host that's best for you.
10-03-2013, 12:20 PM #12
By ttgt in forum Hosting Software and Control PanelsReplies: 12Last Post: 11-13-2009, 03:45 AM
By stennychong in forum Dedicated ServerReplies: 28Last Post: 06-17-2003, 09:59 AM
By xlguy in forum Dedicated ServerReplies: 4Last Post: 04-01-2003, 10:59 AM
By MCHost-Marc in forum Dedicated ServerReplies: 67Last Post: 10-05-2002, 12:10 PM