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Thread: ShardHost - Really slow support
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09-25-2013, 10:35 PM #1Web Hosting Master
- Join Date
- Jun 2008
- Posts
- 1,471
ShardHost - Really slow support
I opened a ticket with ShardHost to get an Ubuntu ISO added to SolusVM and they are very slow to respond. I have a KVM VPS with them.
Here is the full ticket:
http://i.imgur.com/gteLK3U.png
It was opened Sept 8th and its been 17 days. Not only are the ticket responses very slow but adding an ISO to SolusVM isn't hard. (You just drop the ISO in /home/solusvm/kvm/iso on the SolusVM master)
Just a heads up to anyone who is planning to sign up with them, especially if you need an ISO for an alternative distro you want to install.
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09-26-2013, 12:16 AM #2Newbie
- Join Date
- Oct 2012
- Posts
- 16
Sorry to hear that. I hope they fix your problem soon. 6 days is a lot for just adding an ISO.
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