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  1. #1
    Join Date
    Jun 2008

    ShardHost - Really slow support

    I opened a ticket with ShardHost to get an Ubuntu ISO added to SolusVM and they are very slow to respond. I have a KVM VPS with them.
    Here is the full ticket:

    It was opened Sept 8th and its been 17 days. Not only are the ticket responses very slow but adding an ISO to SolusVM isn't hard. (You just drop the ISO in /home/solusvm/kvm/iso on the SolusVM master)

    Just a heads up to anyone who is planning to sign up with them, especially if you need an ISO for an alternative distro you want to install.

  2. #2
    Sorry to hear that. I hope they fix your problem soon. 6 days is a lot for just adding an ISO.

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