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  1. #1
    Join Date
    Aug 2013
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    Singapore
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    Do you give your customers their own domain panel?

    .. so they can modify their domain stuff themselves? Any consensus on whether it's better to do this, or not to do this?

  2. #2
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    Nov 2007
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    Sure it's better. It lowers your over-all work load. They should have this either way, it's their domain they should have full control.

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  3. #3
    Join Date
    Dec 2011
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    Surrey, BC
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    Yeah, more or less. We have the domain management options integrated into our client panel on WHMCS if a customer registers a domain with us. Just makes it easier than having to manage a domain name separately.
    Last edited by NyteRunner; 09-25-2013 at 08:26 AM.

  4. #4
    Why wouldn't you want your customers to be able to manage their own domain names?

    I can't think of a single reason...

    ??
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  5. #5
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    Quote Originally Posted by mrzippy View Post
    I can't think of a single reason...
    I can think of one, "What is this nameserver thingy? Oh well, I'll change it to domain.com because that's my domain and its a name and I want to serve files so must be this nameserver thingy". Then a few hours later when their DNS caches expires, a call from the customer "My site is not working, my mail isn't working, its your fault and I'm going to cancel!?!" Only other item I could think of is having valid whois info.

    I think though if your systems allows them to control the domain, then they should be able to do so.
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  6. #6
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    Dec 2010
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    You don't have to, however if they ask you must, as most reseller policies state when you sign up to a registrar. We give them access as it gives them more features and because it's their domain.
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  7. #7
    Quote Originally Posted by steven99 View Post
    I can think of one, "What is this nameserver thingy? Oh well, I'll change it to domain.com because that's my domain and its a name and I want to serve files so must be this nameserver thingy". Then a few hours later when their DNS caches expires, a call from the customer "My site is not working, my mail isn't working, its your fault and I'm going to cancel!?!" Only other item I could think of is having valid whois info.

    I think though if your systems allows them to control the domain, then they should be able to do so.
    Yes, but at the end of the day, the client is the legal owner of the domain and has to have access to it. The logic of disabling this option out of safety precautions means that you don't have to give any access to the customer because they can mess something up.
    Plus, this creates much more work for the sales/support team, because they will deal with requests for change of nameservers or administrative details all the time

  8. #8
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    Quote Originally Posted by Rado_Ch View Post
    Yes, but at the end of the day, the client is the legal owner of the domain and has to have access to it. The logic of disabling this option out of safety precautions means that you don't have to give any access to the customer because they can mess something up.
    Plus, this creates much more work for the sales/support team, because they will deal with requests for change of nameservers or administrative details all the time
    Oh yes, as I said I think if a host/domain provider system's offer such control it should be given.
    -Steven | u2-web, LLC - Clustered Shared Hosting
    "It is the mark of an educated mind to be able to entertain a thought without accepting it" -Aristotle

  9. #9
    It is better to provide customers with their own domain panel. Its much easier for the customers and the provider alike.

  10. #10
    It is better to provide the control to manage DNS, whois information etc. If you cannot provide domain control panel, you can integrate it in billing system i.e. WHMCS, HostBill etc. Your clients should be able to manage everything from his/her billing area. This will reduce your work. If you don't provide the access, you will have to address all their queries.

  11. #11
    Join Date
    Sep 2010
    Location
    Vancouver, BC
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    In addition to WHMCS, I think most cPanel installations allow for editing DNS records and MX entries (with a friendly reminder and warning to make sure the client knows what they are doing).
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  12. #12
    Some registrars allow creating user accounts for their resellers. So you can provide user control panel by customizing under your registrar's systems.
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  13. #13
    Join Date
    Jan 2013
    Posts
    75
    It is definitely best to allow the customer the ability to change their own domain information. Of course, some will not want to or not understand it and ask you to do it for them, but that is fine. As long as they have the option to do so themselves, that is the important thing.
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  14. #14
    Join Date
    Jan 2011
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    Yap its good to give controls to your clients, its give extra time for your support team to handle other things, instead of change NS request
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  15. #15
    Join Date
    Sep 2013
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    I can't imagine a domain provider who does not offer this!

  16. #16
    Join Date
    Sep 2013
    Location
    Tirana,Albania
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    25
    Is better that the client have their access to their own Domain Panel.

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