Results 1 to 5 of 5
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09-22-2013, 03:12 AM #1Junior Guru
- Join Date
- Dec 2012
- Location
- United States
- Posts
- 245
Helpdesk w/ WHMCS integration - Live Chat - Remote Desktop Support - SM support
I have a highly customized WHMCS installation and it really sucks that I will have to get rid of it if I want to use Kayako. So I am hoping someone can recommend something that has SSO w/ WHMCS, Live Chat, Remote desktop support and crosses fingers integrates with WHMCS theme.
Anything?
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09-23-2013, 02:52 PM #2
If you find an alternative please let me know
We currently use Kayako (no integration), plus 3 installations of WHMCS across 5 of our owned hosting companies. We moved from RT which even through more extensive customizations just didn't match all the needs we have.
Jumped onto WHMCS and their StarDevelop? cloned live chat, got a little painful and didn't suite all our business needs.
Integration also just got too expensive in terms of having to always keep things up to date.
Live chat is still a pita ... we really don't like the Kayako Desktop app, but right now we've not found anything better█► AllWorldIT ~ ISP / Hosting Provider / Government / Carrier Solutions
█► HostOnARope ~ 24/7 Support ● Shared Hosting ● Reseller Hosting ● VPS Servers
█► www.hostonarope.com | AllWorldIT Online Product Range | visit AllWorldIT.com
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09-23-2013, 09:36 PM #3Managed Services Specialist
- Join Date
- Mar 2011
- Posts
- 4,124
We got Kayako integrated with our Backyard, which is a highly customized version of WHMCS.
WHMCS: https://host4geeks.com/backyard
Kayako: https://host4geeks.com/backyard/support
With LoginShare enabled they tie up quite well.█ Kushal || Host4Geeks || Operating Fully Owned Infrastructure out of 4 Global Datacenters US / UK / India
█ Reseller Hosting - Pure SSD | Nginx + LSAPI | Let's Encrypt | WHMCS or Blesta | DDoS Protection| 24x7 Support
█ Fully Managed SSD VPS - cPanel /WHM | Softaculous | Let's Encrypt | DDoS Protection | Proactive Monitoring | Server Hardening
█ Datacenters - Los Angeles, CA | Lenoir, NC | London, UK |Pune, India
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09-24-2013, 08:44 PM #4Junior Guru
- Join Date
- Dec 2012
- Location
- United States
- Posts
- 245
My problem with Kayako is the remote support aspect doesnt work with windows 7 or windows 8.I am looking into sirportly right now.
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09-24-2013, 09:09 PM #5Web Hosting Master
- Join Date
- Jun 2006
- Location
- Calgary, Alberta
- Posts
- 688
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