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  1. #1
    Join Date
    Dec 2012
    Location
    United States
    Posts
    221

    Helpdesk w/ WHMCS integration - Live Chat - Remote Desktop Support - SM support

    I have a highly customized WHMCS installation and it really sucks that I will have to get rid of it if I want to use Kayako. So I am hoping someone can recommend something that has SSO w/ WHMCS, Live Chat, Remote desktop support and crosses fingers integrates with WHMCS theme.


    Anything?
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  2. #2
    If you find an alternative please let me know

    We currently use Kayako (no integration), plus 3 installations of WHMCS across 5 of our owned hosting companies. We moved from RT which even through more extensive customizations just didn't match all the needs we have.

    Jumped onto WHMCS and their StarDevelop? cloned live chat, got a little painful and didn't suite all our business needs.

    Integration also just got too expensive in terms of having to always keep things up to date.

    Live chat is still a pita ... we really don't like the Kayako Desktop app, but right now we've not found anything better
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  3. #3
    Join Date
    Mar 2011
    Posts
    3,711
    Quote Originally Posted by [email protected] View Post
    I have a highly customized WHMCS installation and it really sucks that I will have to get rid of it if I want to use Kayako. So I am hoping someone can recommend something that has SSO w/ WHMCS, Live Chat, Remote desktop support and crosses fingers integrates with WHMCS theme.


    Anything?
    We got Kayako integrated with our Backyard, which is a highly customized version of WHMCS.

    WHMCS: https://host4geeks.com/backyard
    Kayako: https://host4geeks.com/backyard/support

    With LoginShare enabled they tie up quite well.
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  4. #4
    Join Date
    Dec 2012
    Location
    United States
    Posts
    221
    My problem with Kayako is the remote support aspect doesnt work with windows 7 or windows 8.I am looking into sirportly right now.
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  5. #5
    Join Date
    Jun 2006
    Location
    Calgary, Alberta
    Posts
    688
    Quote Originally Posted by Host4Geeks-Kushal View Post
    We got Kayako integrated with our Backyard, which is a highly customized version of WHMCS.

    WHMCS: https://host4geeks.com/backyard
    Kayako: https://host4geeks.com/backyard/support

    With LoginShare enabled they tie up quite well.
    Who did your integration if you don't mind me asking?

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