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  1. #1

    Hostbill email piping issue

    Hello,

    I have installed hostbill to manage client helpdesk. When a client opens a ticket using his email address and sub-contact updates that ticket from their mailbox(without logins to clientarea), tickets are not getting piped.

    Eg : [email protected] opens a ticket and an alert is send to sub-contact [email protected]. This sub-contact [email protected] updates that email, it is not getting updated in hostbill helpdesk

    I am using remote mailbox login method to import emails to hostbill.

    Any help is appreciated.

  2. #2
    Join Date
    Sep 2013
    Location
    Chennai
    Posts
    11
    Hello,

    Please try to use Import Emails using:Remote login to mailbox (pop) option in the Import emails option in hostbill and let us know how it goes.

  3. #3
    Join Date
    Sep 2013
    Location
    Chennai
    Posts
    11
    Hi,

    Please make sure that the same email ID is used in Import emails and send email option in the hostbill. Make sure that the "Send emails usingMTP" option is selected in the send emails section.

  4. #4
    Join Date
    Jul 2005
    Posts
    489
    Quote Originally Posted by help2linux View Post
    Eg : [email protected] opens a ticket and an alert is send to sub-contact [email protected]. This sub-contact [email protected] updates that email, it is not getting updated in hostbill helpdesk
    I am using remote mailbox login method to import emails to hostbill.
    Check the server logs and see if the email from [email protected] is actually reaching the mailbox
    If yes, manually run command "php admin/pipe.php" and see if some errors are reported.

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