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  1. #1
    Join Date
    May 2008
    Location
    Melbourne, Australia
    Posts
    10,482

    WHMCS Down - Causing Invalid License

    Hello,

    Anyone else have this issue, WHMCS is offline, greeted by CloudFlare message:

    Error 520
    Web server is returning an unknown error
    User end license is appearing invalid.
    l Dedigeeks (Twitter) • Shared • Reseller • Cloud VPS • Since 2010
    l Leading AU Hosting Provider • Multiple locations - around the globe!
    l cPanel/WHM • R1Soft Backups • 24/7/365 Support • 99.9% Uptime Guarantee
    l www.yourcompanynamehere.com • Customer Service Rep. • Superior Service Guarantee

  2. #2
    Join Date
    May 2013
    Location
    United States
    Posts
    180
    I'm not getting a invalid license on my WHMCS but their website is certainly down.

  3. #3
    Yes. Their blog and docs were offline but appear to be backup now. The website is still down and has been for the past half hour (or longer). Haven't had any problems logging into WHMCS admin.

    I was getting error 520 but am now getting error 521.

    Error 521
    Web server is down
    Hopefully it isn't similar to the May 2012 hack by UGNazi!

  4. #4
    Join Date
    May 2008
    Location
    Melbourne, Australia
    Posts
    10,482
    Possibly not everyone is seeing this issue. Though, ours is running really slow and the invalid license seems to be intermittent.

    Seems to be working now, as soon as WHMCS came up, our license issues went away, and even our WHMCS sped up

    Little annoyance but overall not the busiest part of the day.
    Last edited by Sparrow-Sean; 09-20-2013 at 07:34 PM.
    l Dedigeeks (Twitter) • Shared • Reseller • Cloud VPS • Since 2010
    l Leading AU Hosting Provider • Multiple locations - around the globe!
    l cPanel/WHM • R1Soft Backups • 24/7/365 Support • 99.9% Uptime Guarantee
    l www.yourcompanynamehere.com • Customer Service Rep. • Superior Service Guarantee

  5. #5
    Join Date
    Nov 2003
    Location
    USA
    Posts
    784
    This what I see Website is offline The server may be down for maintenance, there may be a network problem, or the site may be experiencing excessive load.
    WHMCS Services - sales (at) whmcsservices.com
    WHMCS Development | WHMCS Addons / Modules

  6. #6
    Join Date
    Mar 2009
    Location
    LAX, DAL, MIA, ATL, ORD
    Posts
    8,982
    Quote Originally Posted by htb View Post
    This what I see Website is offline The server may be down for maintenance, there may be a network problem, or the site may be experiencing excessive load.
    Yes, looks like they're using cloud flare. I'm sure they're working on restoring service.

  7. #7
    Error establishing a database connection

  8. #8
    Join Date
    Oct 2011
    Location
    Kansas
    Posts
    1,273
    I noticed my whmcs running a bit on the slow side yesterday but didn't notice an invalid license error.

    Course it could've happened when I was away from the pc.

    Chad
    Webmasterbabble.com Webmaster Forum
    Come join us at webmasterbabble.com

  9. #9
    Join Date
    Jun 2003
    Location
    Sheffield
    Posts
    724
    Hi,
    Any unavailability of our licensing servers for whatever reason; maintenance, DDoS etc. should not cause a license error on your installation (unless you manually forced a remote licence check).
    It might suggest a problem with your local licence file, so if you'd like us to investigate, please open a support ticket.
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

  10. #10
    Join Date
    May 2013
    Location
    United States
    Posts
    180

    Re: WHMCS Down - Causing Invalid License

    Is it just me or is WHMCS website still down?

  11. #11
    Join Date
    Sep 2013
    Location
    God’s Own Country!
    Posts
    71
    Check if the Database name, user & password are correct in your configuration file (./configuration.php). If they are correct, the database server should be down and you would need to contact your host.

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