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09-11-2013, 10:41 PM #1Web Hosting Master
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InMotion Hosting emails us a Trademark Violation letter?
I have received the letter below from keywords{at}inmotionhosting.com
For which I had replied:
"Which keyword/s are we bidding on that's trademarked? I'm not aware of bidding on any brand specific keywords. Have you sent us this in error?"
I have not received a response as of yet. I know for sure that we do not bid on any trademarked or branded keywords so I want to know why we have received this email from InMotion Hosting in the first place. We are not and never have been a client of InMotion.
Hello,
We are writing to let you know that you are bidding competitively in multiple search engines
and shopping bots for keywords that involve the InMotion Hosting trademark or phrases related
thereto. We’re sure there was no harm meant, but this is a violation of the search engines and shopping
bots’ bidding policies, and of trademark laws.
Therefore, in order to protect InMotion Hosting’s trademark, we must ask that you cease and desist all
such bidding immediately, and notify us in writing that you have done so.
If you fail to make the changes to your bidding process, we may have to take legal action.
Thank you very much for your prompt assistance in this matter, please contact us with any questions.
Best Regards,
Trademark Team
InMotion Hosting, Inc.U.S.A. High Resource allocation global cloud hosting & support since 2008 | Offering both cPanel & DirectAdmin
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09-11-2013, 11:23 PM #2Disabled
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Ask them for proof that those keywords are trademarked if they can give you the actual words they feel is trademarked. Their are literally 1000's of keywords to use for bots for "hosting" them trademarking one of even several is a bit strange...
To me this sounds like your getting ranked higher in search results then they are and you and them are using the same key words which is not unheard of for sure...
I only live 5 minutes from their office in Va. Beach Virginia and have been their many times :-)
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09-12-2013, 08:58 AM #3Web Hosting Master
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IMHO, you best talk to a lawyer rather than ask a forum full of (mostly) non-lawyers. But InMotion Hosting does have a U.S. trademark (serial # 85187611).
I may be mistaken but...is InMotion a member here?
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09-12-2013, 09:23 AM #4Web Hosting Master
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@MSHMatt
I was hoping they could be specific as I have still not heard a response from them as of yet. I know for sure that I did not bid on any trademarked or branded keywords so I would like to know why I was sent this letter from them. I believe they either owe us an explanation or if sent to us in error an apology, rather then not hearing any response.Last edited by WebsitePlex; 09-12-2013 at 09:30 AM.
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09-12-2013, 09:39 AM #5Web Host Reviewer
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I'm not paying a lawyer everytime some @sshole sends threats.
If they have an issue, they need to prove it. What you got was a generic nothing.
Life too short for BS legal threats.Last edited by kpmedia; 09-12-2013 at 09:43 AM.
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09-12-2013, 11:11 AM #6Junior Guru Wannabe
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They do need to be specific as to what "keyword" they claim a trademark on. The keyword InMotion is probably the only thing they would have trademarked. They may have some other business names, but again they would need to provide those to you. I just did a search on "hosting inmotion" and got ads for InMotion, but also for Google, and GoDaddy..
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09-12-2013, 11:37 AM #7Junior Guru Wannabe
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Just add "inmotion" to the list of negative keywords in your PPC campaign. You might not be bidding on their trademarked terms but your ads might come up anyway.
For instance, if you're bidding on "hosting reviews" and someone searches for "inmotion hosting reviews", your ad can come up.
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09-12-2013, 01:15 PM #8Web Hosting Master
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I would recommend not posting legal emails on a public forum.
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09-12-2013, 01:23 PM #9Junior Guru Wannabe
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09-12-2013, 02:27 PM #10Web Hosting Master
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I take it inmotion is not among your keywords?
Scaremongering?
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09-12-2013, 03:26 PM #11Web Hosting Master
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09-12-2013, 02:57 PM #12Web Hosting Master
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@ stablehost:
It's my understanding that in the United States all legal matters can be made public domain unless there are minors involved or specifically sealed by a judge.
@ gingir
inmotion is certainly not one of our keywords or in any of our keyword phrases.U.S.A. High Resource allocation global cloud hosting & support since 2008 | Offering both cPanel & DirectAdmin
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09-12-2013, 05:04 PM #13Web Hosting Master
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09-12-2013, 06:22 PM #14Web Host Reviewer
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One of the problems with this is that it allows companies to prey on more people this way. By keeping silent, you may be doing more harm than good. When stuff like this comes out, I often notice "hey, me too!" coming from the woodwork. Maybe it's the old-school journalist in me still, but I'll go public. I refuse to be bullied by companies, and I refuse to stay silent if I think something shady is going on.
That's the decision you need to make. Keeping quiet can be the wrong move. You may not be the only victim, and there is strength in numbers.
I read an example of this just last week in The Atlantic. One of the now-disbarred law firms was suing unjustly, pressuring people into settling. They collected millions. Why did that happen? Because they all kept quiet, until one person had some balls and fought back. It was a domino effect after that. F- that.|| Need a good host?
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09-12-2013, 08:00 PM #15Web Hosting Master
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If anything, one just ought to be careful what s/he says or posts online, that's all.
Thankfully, InMotion Hosting saw fit to send a notice to resolve the issue rather than just sue in court directly. Some people just file a lawsuit without trying to patch things up first, whether out of spite, principle, or of seeking a challenge.
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09-12-2013, 08:38 PM #16Newbie
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Thanks- Trademark issues
Hello,
Thanks for the kind reply Dave! I work with InMotion as one of their Community Support reps and we monitor posts on the web and this is a great topic of discussion. I appreciate the sentiment - both the reply about keeping this type of discussion in the open and also the query of the legality of the action taken. This is information that should be taken seriously, especially with the explosion of social media and the importance of this issue in terms of search engines and branding.
For us, there has been closer scrutiny on the brand name due to the importance of the name in regards to the changes in SEO (especially with Google). This should be something to keep in mind for any company trying to keep their brand in the clear.
We also do try to work things out without having to end up in court. We would much rather settle things amicably without having to involve the legal system. Thanks again for the opinions and your consideration. Let me know if you have any further questions.
Regards,
Arnel C.
<<snipped>>Last edited by bear; 09-13-2013 at 08:34 PM.
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09-12-2013, 06:47 PM #17Junior Guru Wannabe
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InMotion Hosting emails us a Trademark Violation letter?
It's probably best to wait for a response from them directly via email. It's very unlikely your get a response from them on WHT.
However, they should have provided you with the keywords that they believe are violating their trademark(s).Fluid Hosting LLC providing specialist hosting services since early 2001.
Hsphere Hosting and Dedicated Server specialists in Equinix NY2 and NY4.
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09-12-2013, 06:57 PM #18Web Hosting Master
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I would not yet take this seriously. They have to specify exactly what you are doing wrong to violate their trademark. All they have said is they believe you to be using keywords, but have no exactly stated what those keywords are.
Disclaimer - While I, personally, am not a legal adviser. I happen to have had one next to me (for other reasons) and in my free time was surfing WHT. Laws very internationally and regionally, so this may or may not apply to you. You are better offer getting your own professional legal aid if this matter really is of concern to you.
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09-12-2013, 07:41 PM #19Web Hosting Master
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They have just replied to my email with the keyword and upon checking... yes, it was there for which I promptly removed. I use Googles keyword tool and did not realize it would generate a branded keyword. Of the few thousand or so keyword/phases I did not see any other branded keywords. Moving forward, I will scrutinize more closely it's results.
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09-12-2013, 07:55 PM #20Web Hosting Master
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09-12-2013, 07:58 PM #21Web Hosting Master
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It was a phrase that included "inmotion"
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09-12-2013, 07:36 PM #22Web Hosting Master
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I do not see an issue with this personally being posted here, reality speaking there is no real current legal action being enforced by InMotion. However, in saying this as said previously this could be used as evidence if or when it did proceed down that path (if InMotion) chose to do so.
I would take this as a threat without evidence by them to back up their claims, you do have that right to request the information as to what they state is being trademarked or what is a violation to their trademark.
Do let us know how you progress with this as it would be great to see what does happen or what form of a reply you get from the company itself.██ l Dedigeeks • Shared • Wordpress • Dedicated • Established 2006
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09-13-2013, 08:19 AM #23Web Hosting Master
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We also received one of these letters from them, claiming - actually, stating as a fact - that we were using a specific phrase that included their name, and that we were bidding against them on that phrase, something that is entirely untrue. Rather annoying, since we have never used that particular phrase in any campaigns (why would we?), certainly have never had their name as a keyword, and nothing of the sort appears in our list of keywords at Google (our list at Google hasn't changed in eons).
I would suggest to them that before they start sending off vaguely threatening legal missives stating categorically "You are using our trademark!" that they step back and click the little question mark that pops up next to Google-generated searches, where they would find Google generates ads based "on your search terms" - which could include the portion of this particular phrase that they do not own and cannot trademark, since it's a generic phrase. Or, they could choose the Ad Settings link from that very popup and find Google's reasoning for some of the ads:
Search terms
This ad matches terms similar to the ones you entered.
Similar. Not exact. And not proof that anyone is bidding on any sort of trademark whatsoever. Somehow I doubt GoDaddy and Network Solutions are appearing in these searches because the "similar" portion of the phrase is the inmotion name, given that they likely have no idea who inmotion is, nor would they care.
The ONLY ad that appears that matches the exact phrase they provided to us, based on Google's reasoning? Their own.
Since there was nothing for us to remove, we dropped their name into our negative keywords list, because that's certainly how I feel about them now.
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09-13-2013, 10:16 AM #24Web Host Reviewer
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And just like that, the "hey, me too!" has begun.
To InMotion: Your legal department is apparently sloppy. Fix that. Start by NOT sending vague blanket letters.
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09-13-2013, 12:21 PM #25Newbie
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Warnings on Trademark violations
Yes, it doesn't take long for others to air their grievances on issues. I don't know enough about your case, Annette, so I sent a query to the Customer Care manager and also asked around about the process for issuing these warnings. When I found more information on the subject I'll post what I can. I also agree that taking the issue through a two step process - friendly warning to a more strongly worded warning- wouldn't be a bad thing.
If there is a mistake -as you appear to be pointing out, Annette, then you simply need to reply to the message and request clarification. We're not perfect. Getting feedback on these issues helps us to improve our processes and make us better hosts.
Thanks for the time and consideration!
Arnel C.
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