Set up a new account using Cpanel.
~ Namesservers on the domain are pointing at the correct location.
~ A check on the DNS via checkdns.net reveals:
Found NS record: xxx, was resolved to IP by m.gtld-servers.net
Found NS record: yyy, was resolved to IP by m.gtld-servers.net
Domain has 2 DNS server(s)
DNS server xxx is alive and authoritative for domain 'xyz.com'
DNS server yyy is alive and authoritative for domain 'xyz.com'
2 server(s) are alive
All 2 your servers have the same zone version
HTTP server xyz.com answers on port 80
Mail server xyz.com answers on port 25
All MX are configured properly
So basically all is looking good.
But when I (or anyone else) try to access the site (browser message):
Unable to determine IP address from host name for xyz.com
The dnsserver returned:
Server Failure: The name server was unable to process this query.
This has happened to a few accounts since the cpanel update the other night. Anyone got any ideas ?
To me it all looks fine - all accounts set up before the cpanel update have no problems whatsoever and all are reachable via browser...
If I log in as r00t on the box, and do an nslookup, it returns SERVFAIL - if this is the case, why is checkdns giving correct information ?
this makes no difference.
My Server Tech geek is on vacation and I don't want to disturb him if I can help it - any and all help appreciated on this one. Many thanks !