Results 1 to 19 of 19
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07-10-2013, 01:12 PM #1Newbie
- Join Date
- Jul 2013
- Posts
- 8
No Response from WholesaleInternet Sales Dept. Questions.
We have six servers we'd like to purchase from WholesaleInternet this week. I sent an email on Sunday and Monday and left a voicemail on Tuesday, but haven't heard back on a couple of questions I had.
Anyone know another way to get in contact with them?
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07-10-2013, 01:22 PM #2Junior Guru Wannabe
- Join Date
- Oct 2011
- Location
- United States
- Posts
- 75
Did you try to telephone them?
https://www.wholesaleinternet.net/contact/Fluid Hosting LLC providing specialist hosting services since early 2001.
Hsphere Hosting and Dedicated Server specialists in Equinix NY2 and NY4.
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07-10-2013, 01:25 PM #3Newbie
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- Jun 2013
- Location
- Dearborn, MI
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- 21
OpenVZ VPS in DetroitanyNode.net
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07-10-2013, 01:29 PM #4Newbie
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- Jul 2013
- Posts
- 8
Yeah, I left a voicemail yesterday in the early afternoon.
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07-10-2013, 01:45 PM #5Cable Director
- Join Date
- Aug 2007
- Location
- Datacenter
- Posts
- 4,414
It was a holiday on Monday in USA if I'm not mistaken so their sales department might be delayed.
I'm sure they'll get back to you shortly» www.InstantDedicated.com - Online in no time
» Dedicated Servers in [EU] Netherlands + Belgium with DAILY support, also on weekends
» 3.2 Tbit/s Network AS49453 with only 100 Gbit/s uplink backbone
» 1G/10G/40G/100 Gbit ports available | 99,99% Network Uptime goal
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07-10-2013, 03:00 PM #6Junior Guru Wannabe
- Join Date
- Jul 2012
- Posts
- 90
Same thing happened to me also. Sent him almost about 3 to 4 email messages but never got reply. I then sent him message on his WHT post and on WHT post, I got reply after waiting couple of days
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07-10-2013, 05:01 PM #7Managed Services Specialist
- Join Date
- Mar 2011
- Posts
- 4,124
WII's sales department is slow at times, no wonder considering the large volumes of order they handle due to their amazing prices. Jolene handles / used to handle sales for them you may try emailing her directly at - jolene@wholesaleinternet.net
█ Kushal || Host4Geeks || Operating Fully Owned Infrastructure out of 4 Global Datacenters US / UK / India
█ Reseller Hosting - Pure SSD | Nginx + LSAPI | Let's Encrypt | WHMCS or Blesta | DDoS Protection| 24x7 Support
█ Fully Managed SSD VPS - cPanel /WHM | Softaculous | Let's Encrypt | DDoS Protection | Proactive Monitoring | Server Hardening
█ Datacenters - Los Angeles, CA | Lenoir, NC | London, UK |Pune, India
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07-10-2013, 08:07 PM #8Web Hosting Master
- Join Date
- Oct 2009
- Location
- Minnesota, USA
- Posts
- 939
David Byrne | Dedispec, LLC.
Affordable Dedicated Servers | Storage & GPU Servers | Web Hosting | Colocation | West Virginia, Missouri & Texas
www.dedispec.com - sales@dedispec.com
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07-10-2013, 09:22 PM #9
Sales has been building servers to try to keep up with the orders. If the boxes are out of stock on the web site then we don't have them. On some configs, like 5420's and 5520's we have reseller commitments to fill of several hundred servers so those could be out for awhile. We are adding staff as fast as we can but service always takes priority over sales. Sorry. I'll see if I can pull someone off of the abuse or billing desk to help out.
Aaron Wendel
Wholesale Internet, Inc. - http://www.wholesaleinternet.net
Kansas City Internet eXchange - http://www.kcix.net
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07-11-2013, 03:21 PM #10Newbie
- Join Date
- Jul 2013
- Posts
- 8
Thanks, Aaron. We really need these set up by EOD tomorrow. Will that be possible? If so, I'll put in an order asap.
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07-11-2013, 03:35 PM #11Newbie
- Join Date
- Jul 2013
- Posts
- 8
And we also would like for all six of them to be the same configuration, which was part of the question in email. (how to order six of a machine when it looks like the order form is one at a time)
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07-11-2013, 04:10 PM #12Newbie
- Join Date
- Jul 2013
- Posts
- 8
I just placed six orders for a server. Please let me know asap if these won't be ready by 5pm tomorrow. Thanks.
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07-11-2013, 09:56 PM #13Web Hosting Master
- Join Date
- Oct 2009
- Location
- Minnesota, USA
- Posts
- 939
Onto - if you have such tight deadlines I'd recommend you open a ticket so that their technicians/billing team are aware. Only Aaron can see it if you post all of this here, unless he's personally deploying these
Of course they're also extremely busy tooDavid Byrne | Dedispec, LLC.
Affordable Dedicated Servers | Storage & GPU Servers | Web Hosting | Colocation | West Virginia, Missouri & Texas
www.dedispec.com - sales@dedispec.com
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07-12-2013, 02:09 PM #14Newbie
- Join Date
- Jul 2013
- Posts
- 8
Thanks David. I heard back from them. They said they won't be able to set them up until Monday because they need two business days. We're in a unique situation where this is the only weekend we will be able to move away from our current hosting company for a few more weeks, while our current hosting company has charged us well over $1,000 in erroneous billings and after six weeks of talking with them, despite them saying they will refund the charges, I am expecting they won't. I even had to change our debit card account on Tuesday.
I had contacted WholesaleInternet on Sunday, Monday, Tuesday and Wednesday with no response and took the chance on ordering the servers on Thursday without having heard back on some questions. Hopefully they can accomodate and get them set up today. It would really help us out.
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07-12-2013, 03:22 PM #15Managed Services Specialist
- Join Date
- Mar 2011
- Posts
- 4,124
█ Kushal || Host4Geeks || Operating Fully Owned Infrastructure out of 4 Global Datacenters US / UK / India
█ Reseller Hosting - Pure SSD | Nginx + LSAPI | Let's Encrypt | WHMCS or Blesta | DDoS Protection| 24x7 Support
█ Fully Managed SSD VPS - cPanel /WHM | Softaculous | Let's Encrypt | DDoS Protection | Proactive Monitoring | Server Hardening
█ Datacenters - Los Angeles, CA | Lenoir, NC | London, UK |Pune, India
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07-12-2013, 03:26 PM #16Newbie
- Join Date
- Jul 2013
- Posts
- 8
Thanks, Kushal.
Aaron, is this anything you can help with? I replied to Sales with more details about the situation and its urgency. It would help a ton if these could be set up today, as you'll see in my reply to sales.
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07-12-2013, 10:05 PM #17Newbie
- Join Date
- Jul 2013
- Posts
- 8
Just a heads up for those interested:
I just got a call from them saying they're working over time to get the servers set up tonight and ready for us tomorrow morning. I got a call from them at 8:30pm their time on a Friday. I'm very impressed.
I'm also incredibly thankful for their service, which is why we wanted to work with them in the first place.
For those who might read this from WholesaleInternet: Thank you!
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07-12-2013, 11:41 PM #18Web Hosting Master
- Join Date
- Oct 2009
- Location
- Minnesota, USA
- Posts
- 939
David Byrne | Dedispec, LLC.
Affordable Dedicated Servers | Storage & GPU Servers | Web Hosting | Colocation | West Virginia, Missouri & Texas
www.dedispec.com - sales@dedispec.com
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07-14-2013, 11:41 PM #19WHT Addict
- Join Date
- Apr 2012
- Location
- Visalia California
- Posts
- 108
I'm not surprised they are busy.. I use them myself and it has been probably the best experience I've had in this industry.
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