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  #1  
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New Member
 
Join Date: Jun 2013
Posts: 1

How to contact RockMyWeb/Cloud3k ?


I have a VPS with RockMyWeb/Cloud3k and sent them several tickets.

But I have not received any replies after 3 days.

What happened?

Can anyone tell RockMyWeb/Cloud3k to answer customer's tickets in their control panel?

devonblzx aka Devon from RockMyWeb/Cloud3k, Can you see this thread?



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  #2  
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Web Hosting Master
 
Join Date: Dec 2012
Location: Lithuania
Posts: 689
Did you try to call them?

Quote:
Administrative Contact:
RockMyWeb
RockMyWeb Admin (admin@rockmyweb.net)
+1.7083747625
Fax: +1.5555555555
2885 Sanford Ave SW #14820
Grandville, MI 49418
US

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  #3  
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New Member
 
Join Date: Jul 2010
Posts: 3
That exact reason is what lead me to cancel after months of good service. Not sure what changed.

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  #4  
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Junior Guru Wannabe
 
Join Date: Feb 2008
Posts: 44
I have the same issues with RockmyWeb. The uptime is great, but having unanswered support tickets is unacceptable. Mine is 3 weeks unanswered. Followed up 4 days ago, still nothing.

Thinking of moving out.

  #5  
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New Member
 
Join Date: Jul 2010
Posts: 3
Even when I cancelled, I opened a billing ticket for the cancellation and within a day my login to the panel stopped working, but to this day I never received any acknowledgement of the ticket at all. It's too bad, like I said service was good but the support went from fast and prompt for the few times I needed it to almost non existent.

  #6  
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Web Hosting Master
 
Join Date: Nov 2005
Location: Michigan, USA
Posts: 3,733
Hello,

I believe all support tickets have been answered. Unfortunately, due to our billing system upgrade, I have gotten behind on billing related tickets. If you have an actual urgent/support related issue, please feel free to contact me, devon at rockmyweb.net or provide the ticket ID and I will be sure to take a look. If it is a billing related ticket, I apologize for any delays and we will have the billing system / order system back very soon.

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