Even when I cancelled, I opened a billing ticket for the cancellation and within a day my login to the panel stopped working, but to this day I never received any acknowledgement of the ticket at all. It's too bad, like I said service was good but the support went from fast and prompt for the few times I needed it to almost non existent.
I believe all support tickets have been answered. Unfortunately, due to our billing system upgrade, I have gotten behind on billing related tickets. If you have an actual urgent/support related issue, please feel free to contact me, devon at rockmyweb.net or provide the ticket ID and I will be sure to take a look. If it is a billing related ticket, I apologize for any delays and we will have the billing system / order system back very soon.