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  1. #1

    Online.net review need up :)

    Greet to all WHT user...

    Well, I plan to have dedibox sc from online.net dedi-server since they already make paypal as payment gateway recently.Currently on kimsufi (ever since their network very bad on my private seedbox)

    Few factor need to consider before buy
    - Network (hope can compare with kimsufi)
    - Hardware (hope can compare with kimsufi)
    - staff performance (support ticket,hardware failure assist. etc.)
    - price
    - reliability


    Personal review and advice are most welcome,since it's budget for entry server (which offer unlimited traffic) yeah...below $25 project.

    Tq all
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  2. #2
    Join Date
    Jan 2004
    Location
    Florida
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    435
    Can you provide more specifics regarding the type of hardware specs you have with your Kimsufi? As well as the network connection you have with them currently.
    Drew Adams- Hivelocity- Sales Manager
    Bare Metal Servers. Colocation. Private Cloud.
    Customers in over 130 countries. Privately owned and operated data center.
    Limited Supply Outlet Server Specials
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  3. #3
    Join Date
    Dec 2010
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    127.0.0.1
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    They've been open since 1994, they've got good traffic according to Alexa, and I can't find one review about them. Sorry.
    Licensecart - We only sell High Quality licenses
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  4. #4
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    Quote Originally Posted by MichaelDance View Post
    I can't find one review about them. Sorry.
    No big surprise there - You'd probably have to search for reviews in French as, until recently, they only sold to the French market. I believe that they've started to relax that rule a bit now but you'll probably have to jump through a few hoops (providing photo ID etc) to be able to order with them.
    There's no such thing as an unmanaged server - It's actually self-managed. Worth remembering next time you're looking for someone to complain to.
    DATA VALUATION SERVICE: Your data's value is linked directly to your backup strategy. If YOU don't have your own backups then YOU value your data at ZERO. So why should anyone else care when you lose it?
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  5. #5
    Join Date
    Nov 2011
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    Quote Originally Posted by F-DNS View Post
    No big surprise there - You'd probably have to search for reviews in French as, until recently, they only sold to the French market. I believe that they've started to relax that rule a bit now but you'll probably have to jump through a few hoops (providing photo ID etc) to be able to order with them.
    yeah and until dec 2012 ,they had zero setup fee on new servers and only for France customers .Still their website is in french ,thanks to google translate !

    Edit : They again removed setup fee from servers . Checked now
    Last edited by MNCHOST - Chris; 06-07-2013 at 07:25 PM.
    Fastest . Reliable . Affordable Web Hosting by MNCHOST.COM

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  6. #6
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    Quote Originally Posted by MNCHOST - Chris View Post
    Edit : They again removed setup fee from servers . Checked now
    So they have Plus they've added an English translation to their shopping cart (auto-detected me being from the UK and switched from French to English). Looking promising!
    There's no such thing as an unmanaged server - It's actually self-managed. Worth remembering next time you're looking for someone to complain to.
    DATA VALUATION SERVICE: Your data's value is linked directly to your backup strategy. If YOU don't have your own backups then YOU value your data at ZERO. So why should anyone else care when you lose it?
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  7. #7
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    Quote Originally Posted by F-DNS View Post
    So they have Plus they've added an English translation to their shopping cart (auto-detected me being from the UK and switched from French to English). Looking promising!
    You or anyone tried to pay them via paypal ? any issue ?

    Plus ,they allow colocation yet not sure for all (or just for france):

    http://www.online.net/fr/datacenter/housing-dedirack

    I'll try to ping them on their email.
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  8. #8
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    Quote Originally Posted by MNCHOST - Chris View Post
    I'll try to ping them on their email.
    I've never tried them - I'm waiting for you to and post a review
    There's no such thing as an unmanaged server - It's actually self-managed. Worth remembering next time you're looking for someone to complain to.
    DATA VALUATION SERVICE: Your data's value is linked directly to your backup strategy. If YOU don't have your own backups then YOU value your data at ZERO. So why should anyone else care when you lose it?
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  9. #9
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    Quote Originally Posted by F-DNS View Post
    I've never tried them - I'm waiting for you to and post a review
    samehere , i'm also waiting for someone to try ..

    Any french member here who already tried their services and can post review ?
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  10. #10
    Join Date
    Jul 2007
    Posts
    351
    I was with Online.net for about 2 weeks before I quit/canceled my server. If you need a review, here's my feedback thus far.

    Products: Their entire range is not for sale to international clients. Out of the 14 different models, only 5-ish can be bought by international clients. The rest are all limited to French nationals and you can't fake being one

    Server/Setup: This was smooth. I got an SC for 9.99 euro, it took about 20 minutes to delivery from time of payment. These servers don't include KVM but they do have a control panel that allows you to reload the OS, etc. The cons? Too many. At least for this 'SC' type. Their official choice of OS's is EXTREMELY LIMITED. That means you're effectively forced to use either from their choice or ask them to manually hook up a KVM for you. But if you ask them to hook up a manual KVM for you, you're in for a surprise (read below).

    Network: If you're looking to transmit data within Europe, particularly locations close to France, you're good. Anywhere outside Europe, the performance is atrocious! Their network is TERRIBLE. Single threaded uploads (download test on a US server) were crawling between 1 and 5 mbit. With multiple threads, I was able to hit somewhere between 30 and 50 mbit to my US servers (I have them from Phoenix, Chicago, Washington).

    Support: No support. I mean that, literally. I opted for self-managed during checkout and none of the tickets I've opened with them to date were ever answered. Not even tickets related to billing/admin issues. I opened a ticket asking when they expected to restock a certain server. This is before I knew that said server was not available to international clients (since they don't clarify this anywhere). This ticket went unanswered for 8 days before I closed it. I posted in their forums complaining about lack of response and some forum moderator replied stating this was not the norm and asked me to post the ticket number and he'd take a look. I did so, but no one ever replied.

    A second incident was me requesting for manual KVM since they only have CentOS 6 as a choice on their reload panel. I needed CentOS 5. That ticket went unanswered for 3 days. A third ticket asking them why my account was limited to only 1 server (accounts can not have more than 1 server unless you open a ticket asking them to lift this limit). This ticket was unanswered for 2 days straight. I tried posting on their twitter too (@online_fr), but no reply there too. They often have people asking for support on their twitter which would indicate ticket support is next to non-existent. From what I can deduce, this is a one man show as I've only ever seen one guy making announcements etc (Arnaud).


    Overall review:
    Pros: Cheap pricing, easy order process, accepts Paypal.

    Cons: No support, terrible network, most configs limited to french, lack of usability on a server without KVM since support never replies to KVM requests.

    Too many cons make this provider practically unusable. Unless you're french, they won't give a crap about you as a client so if pricing is an advantage, every other disadvantage makes the pricing unattractive. I mean if your server is ever down requiring manual intervention, you can forget them helping.
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  11. #11
    Quote Originally Posted by lifetalk View Post
    (...) Anywhere outside Europe, the performance is atrocious! Their network is TERRIBLE.
    How looks network inside europe, were you able to reach 100 mbps each time ?
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  12. #12
    Join Date
    Jul 2007
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    351
    I couldn't test from all over Europe, but I did do tests from Germany, UK, NL. It was a hit and miss. Sometimes it'd peak at 100mbits and over. Sometimes it'd be between 50 and 80mbit.
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  13. #13
    Join Date
    May 2006
    Location
    Italy
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    how is their ddos protection?

    they talk about arbor and even always on (not just detect / re-inject)
    Marco Padovan
    HiperZ.com - providing premium gameservers and fulfilling any kind of hosting needs in Europe/USA.
    DDoS protections & general consultancy / linux servers management specialists
    We provide custom system administration help - Bitcoin Accepted
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  14. #14
    Join Date
    Jul 2007
    Posts
    351
    Don't know about their DDoS protection, never saw it anywhere while ordering. And I'd be more than surprised if they had DDoS protection on a 10 euro server
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  15. #15
    Join Date
    May 2006
    Location
    Italy
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    http://www.online.net/fr/serveur-dedie/ddos-arbor

    that's something similar to what OVH is doing... also ovh is planning to cover with ddos filters the 9.99eur servers
    Marco Padovan
    HiperZ.com - providing premium gameservers and fulfilling any kind of hosting needs in Europe/USA.
    DDoS protections & general consultancy / linux servers management specialists
    We provide custom system administration help - Bitcoin Accepted
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  16. #16
    well,anyone know does it accepting torrent ?
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  17. #17
    Already bought 1 unit..

    My side:
    Connection: TM Unifi@10Mbps connection
    Usage: Seedbox (rtorrent and rutorrent gui)
    Country: Malaysia

    About this server:
    Network : i can max out with my connection on downloading to malaysia...ping to my 2 server (online.net and kimsufi),both have nearly same 350ms++
    Hardware : compare with kimsufi mks-2g,online.net slightly won but low on hdd space,but since online.net offer unlimited traffic i do choose on their side,it's just on my opinion.
    staff performance : their response on ticket average 5-6 hour
    price : just fine..do check out

    and yeah..they deliver my server within 10min since it's ready stock

    sorry for my bad english...thanks
    Last edited by machaiworld; 06-11-2013 at 11:06 PM.
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  18. #18
    Join Date
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    Indonesia
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    Quote Originally Posted by machaiworld View Post
    Already bought 1 unit..

    My side:
    Connection: TM Unifi@10Mbps connection
    Usage: Seedbox (rtorrent and rutorrent gui)
    Country: Malaysia

    About this server:
    Network : i can max out with my connection on downloading to malaysia...ping to my 2 server (online.net and kimsufi),both have nearly same 350ms++
    Hardware : compare with kimsufi mks-2g,online.net slightly won but low on hdd space,but since online.net offer unlimited traffic i do choose on their side,it's just on my opinion.
    staff performance : their response on ticket average 5-6 hour
    price : just fine..do check out

    and yeah..they deliver my server within 10min since it's ready stock

    sorry for my bad english...thanks
    want plan do you use now?
    and did you use free support plan?
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  19. #19
    Quote Originally Posted by gueadi View Post
    want plan do you use now?
    and did you use free support plan?
    just basic + 10gb free backup
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  20. #20
    I heard there was a $60 setup fee for international customers..I asked sales and they confirmed there was a setup fee but no mention how much.. so did you pay a setup fee?
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  21. #21
    Quote Originally Posted by earlb View Post
    I heard there was a $60 setup fee for international customers..I asked sales and they confirmed there was a setup fee but no mention how much.. so did you pay a setup fee?
    No sense, why non french resident has to pay setup fee ? Stupid approach and if it is true I would avoid them.
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  22. #22
    Join Date
    Jul 2007
    Posts
    351
    I paid absolutely no setup fees. But the fact that their support says something, their system does another thing would make you think how reliable they are in other departments.
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  23. #23
    Join Date
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    What I know setup fee on online.net has been removed serveral days ago.
    Maybe, you talk with their support before it
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  24. #24
    How looks their network on dedicated server (even the cheapest) in comparison to OVH or leaseweb in both Europe and USA ?
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  25. #25
    Join Date
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    Quote Originally Posted by lifetalk View Post
    Products: Their entire range is not for sale to international clients. Out of the 14 different models, only 5-ish can be bought by international clients. The rest are all limited to French nationals and you can't fake being one
    This violates one of the most basic EU laws (discrimination based on country of origin), you should report them.
      0 Not allowed!

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