Page 1 of 2 12 LastLast
Results 1 to 40 of 61
  1. #1

    Arrow Account before payment?

    I had a client today who made an order but refused to pay until I setup his account and transfer all his accounts from his old host over. I told him I can not create the account until payment is recieved, so he said nevermind then. Do you think it is a good idea to setup accounts before payment is recieved? What would you have done in this situation?
    + Ahvio Networks :: webspace that works .. always
    + We'll beat anyone else's ModernBill Prices!
    + Reseller Accounts w/ Branded DemoDemo Tutorials
    + 99.99% Uptime / 60 Money-Back / Now 49 CP Skins!

  2. #2
    No way would I set the account up until payment was received.
    Sounds like a scam to me.

  3. #3
    I've gotten burned from setting them up, even buying their domain name... then never receiving payment. So in my opinion, no, don't do it.

  4. #4
    Join Date
    Oct 2002
    Location
    North America
    Posts
    1,229
    I would have politely said, "Sorry, but it's against policy to provide services before payment is received" and let them go elsewhere if this did not suit - especially since this person was asking you to transfer the site files for them.

    The only two reasons I can think of for someone asking for this are:

    1) they've been burned before, and so don't want to prepay and lose their money again
    2) they're trying to scam you
    Lesli Schauf, TLM Network
    Linux and Windows Hosting: Scribehost

  5. #5
    Join Date
    Mar 2000
    Location
    San Antonio, Texas
    Posts
    3,689
    You did the right thing for sure!
    NEVER set up an account before payment is received.
    HostCaters.com - Quality Web Hosting - Under A Gig! - Since 1999

  6. #6
    Join Date
    Mar 2003
    Location
    Ontario, Canada
    Posts
    174
    Hmm, could you not just cancel their account in about 20 seconds if they didn't pay?

  7. #7
    No. They want me to setup their account and transfer all of their old accounts over and get everything up and running. Then they basically want to decide if they like my service or not :/
    + Ahvio Networks :: webspace that works .. always
    + We'll beat anyone else's ModernBill Prices!
    + Reseller Accounts w/ Branded DemoDemo Tutorials
    + 99.99% Uptime / 60 Money-Back / Now 49 CP Skins!

  8. #8
    Join Date
    Oct 2002
    Location
    North America
    Posts
    1,229
    At what point would you cancel the account: 20 seconds after creation? A few days? Also, this is extra work that has to be done: you have to monitor the accounts to see which ones are on trial period, cancel the ones that aren't or send invoices, and all that. And even so, you're going to find people who complain that you cancelled their account for no reason if they don't pay.

    There are pluses or minuses to either decision - but for me (and for most people here, judging by the replies) the potential pros of providing a free trial period are outweighed by the potential cons.

    If you have someone who wants to decide whether they like your service or not, they can transfer over one account and be your hosting customer for a month or two or however long they wish to evaluate the value of your service before moving their other accounts over.
    Lesli Schauf, TLM Network
    Linux and Windows Hosting: Scribehost

  9. #9

  10. #10
    I told him that but I don't think it's encouraging him. That is why I feel it may be a really bad idea.
    + Ahvio Networks :: webspace that works .. always
    + We'll beat anyone else's ModernBill Prices!
    + Reseller Accounts w/ Branded DemoDemo Tutorials
    + 99.99% Uptime / 60 Money-Back / Now 49 CP Skins!

  11. #11
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Never ever ever ever ever setup accounts without payment.

    Ever.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  12. #12
    Join Date
    Jul 2001
    Location
    UK
    Posts
    2,567


    Like the others say, don't do it.

    You don't need or want the hassle, do you?
    Many people get burned by scammers like these, so what if he is legit and all - he could at least trust your 30 day money back guarantee?

    If you are desperate for his service, do it - otherwise I'd stay away from him.
    Never setup accounts before payment, totally bad in the long run.


  13. #13
    I'm far from desperate for his service. hehe I'm not going to do it unless he pays first. Thanks for the advise everyone!
    + Ahvio Networks :: webspace that works .. always
    + We'll beat anyone else's ModernBill Prices!
    + Reseller Accounts w/ Branded DemoDemo Tutorials
    + 99.99% Uptime / 60 Money-Back / Now 49 CP Skins!

  14. #14
    Personally (and this is just me), I would happily set people up before receiving payment, though I would not pay for their domain name costs. Why? Unless you are close to your bw limit for your server already, there is no actual cost to you. It also generates good will.

    EDIT: In terms of how it works with the domain name, either they deal with it themselves or I give them a subdomain of a 3 character domain I keep around for the purpose.
    OmegaSphere - http://www.omegasphere.net/
    Vancouver co-location, Managed Services, Shared Hosting, SSL Certificates, Domain Names
    Your IT Experts - Located in beautiful Vancouver, BC, Canada
    604-618-0543 - 866-618-0543 - [email protected]

  15. #15
    Join Date
    Feb 2003
    Location
    Tehachapi, Ca
    Posts
    812
    Well, I do setup accts prior to payment if the order is for check/money order. But I state in my tos that acct will be suspended/deleted if payment is not recieved within a time limit. Now I know this could just open me up to abuse but it could also open up to a client who for whatever reason can't or doesn't want to pay via credit card. Or they don't feel comfortable posting their bank info with paypal. I think it just gives a good rapore with your clients.

    However I will not purchase a domain name for them.
    Bonnie - http://ansmediagroup.com - http://peachydomains.com
    Hosting since Aug 3, 2002 - Domain Registration since Feb 26, 2003
    Former CredibleHost clients can access their domains at http://access.enom.com to update their dns entries. I may be contacted for any reaons by emailing me through these forums.

  16. #16
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009

    Re: Account before payment?

    Originally posted by mhale
    I had a client today who made an order but refused to pay until I setup his account and transfer all his accounts from his old host over. I told him I can not create the account until payment is recieved, so he said nevermind then. Do you think it is a good idea to setup accounts before payment is recieved? What would you have done in this situation?
    You did the right thing. If they don't pay, no dance.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  17. #17
    Join Date
    Jul 2001
    Location
    UK
    Posts
    2,567


    Yeah. I mean: Does your ISP allow you to signup before you pay?
    Do they allow you to use the Internet before you pay?

    Simple: THEY DON'T!


    You said you are not desperate for their service, so just leave them totally alone. Sounds more like a scam to me than anything else.

    I don't see a lot of other companies doing it, plus they want your service meaning they should bend to your rules: not the other way.

    With an ISP or anything you pay in advance.
    (Except with mine, they didn't bill me first month ... then they quickly picked up on it and double billed the next month )


  18. #18

    I wouldn't cause

    yea it's easy to deactive their accounts , but if it gets out that you give out accounts before you get paid, then script kiddies and spamers are going to flock to you.

    on that note about the kiddies , if you offer to much for to little you'll attract them too.

    a host I had offer *********** limited root access(all the perks minus Virtual reboot, and ability to recompile daemons) for CHEAP CHEAP , and he got flooded with script kiddies

  19. #19
    Join Date
    Jul 2001
    Location
    UK
    Posts
    2,567


    Yeah, there are just too many cons for offering Free Trial Periods - the very reason why so few do, if any even!

    You're better off with a money back guarantee - if you even want to offer one of those too.


    I cannot think off hand if any do, but I'll try and find some - maybe the topic starter can talk to them and see how they found the free trials go and whether they get abused.
    Although I doubt I'll actually find many if any.


  20. #20
    Join Date
    Dec 2000
    Posts
    610
    If it's an account with a low profit margin, the customer can pay first and transfer the files himself. If it's a client willing to pay $20/month per domain, then I would be willing to work something out after verifying the order. My times too valuable to do any extra work on a low cost/low profit margin plan.

    -Mike

  21. #21
    Join Date
    Jul 2001
    Location
    UK
    Posts
    2,567


    If you are making no profit on that account or it is just too low to be of any real value to transfer over the accounts - you're just waisting your time.


    Personally, from all the information you provided and all these posts:

    I SAY DUMP HIM


    It's up to you, that is my thought though - why waist your precious time on something that you wont make money on?


  22. #22
    For your information its Adult 100gb+ reseller account (and growing). I have had several times (more like everytime) where sites were transferred inproperly I have post nuke sites, forum sites, script sites, etc and this is a move from Ensim servers to CPanel servers so the absolute paths dont exactly match. All I wanted was to show me that he could transfer them without a hitch, I did not even need login and password information so what possible scam are you talking about and if it was a scam why would the customer want to transfer sites? Why would it even be a big plan? Why not a tiny little 5 dollar plan?

    Also for the person that said ISP doesnt allow you to sign up before pay....I think your extremely confused 90% of all ISPs allow you to sign up before pay.

    For the people that keep yelling scam this scam that, I wasnt even aware of his 30 day money back guarantee until after he posted this thread and even then he uses 2checkout and I used them when they first started so pardon me if I dont trust their refund system. Anyone that used 2checkout back then knows exactly what im talking about.
    Last edited by Ifrit; 03-29-2003 at 04:53 PM.

  23. #23
    I told you I had a 30 day money back gaurantee while we were chatting :/
    + Ahvio Networks :: webspace that works .. always
    + We'll beat anyone else's ModernBill Prices!
    + Reseller Accounts w/ Branded DemoDemo Tutorials
    + 99.99% Uptime / 60 Money-Back / Now 49 CP Skins!

  24. #24
    mhale, the customer is always right.
    OmegaSphere - http://www.omegasphere.net/
    Vancouver co-location, Managed Services, Shared Hosting, SSL Certificates, Domain Names
    Your IT Experts - Located in beautiful Vancouver, BC, Canada
    604-618-0543 - 866-618-0543 - [email protected]

  25. #25
    Originally posted by ddent
    mhale, the customer is always right.
    I doubt that
    + Ahvio Networks :: webspace that works .. always
    + We'll beat anyone else's ModernBill Prices!
    + Reseller Accounts w/ Branded DemoDemo Tutorials
    + 99.99% Uptime / 60 Money-Back / Now 49 CP Skins!

  26. #26
    i know, i said after you posted the thread.

  27. #27
    Join Date
    Dec 2000
    Posts
    610
    Originally posted by Ifrit
    Why would it even be a big plan? Why not a tiny little 5 dollar plan?
    It's just too much work to transfer an account from two servers with different control panels. You have to check and verify scripts, export/import databases, setup email aliases, etc. All that for $5/month or an adult site that is going to use all the resources on a larger plan. You have would to keep the person a couple of years or get a bunch a referals to even pay for your time on moving the account. Now if it was a new host or somebody trying to break even with server fees than....

    -Mike

  28. #28
    eh....I meant why would I be asking for a big plan if it was a scam most scam people would sign up for a tiny cheap plan if it was for spam or something

  29. #29
    Join Date
    Dec 2000
    Posts
    610
    You have been burned by hosts and we have been burned by clients so you need to meet somewhere in the middle.

    -Mike

  30. #30
    My only guess is he doesn't trust my money back gaurantee. I've had 2 people take use of it so far. They both were foreign and didn't understand the control panel. :/ hehe
    + Ahvio Networks :: webspace that works .. always
    + We'll beat anyone else's ModernBill Prices!
    + Reseller Accounts w/ Branded DemoDemo Tutorials
    + 99.99% Uptime / 60 Money-Back / Now 49 CP Skins!

  31. #31
    Join Date
    Jul 2001
    Location
    UK
    Posts
    2,567
    Originally posted by Ifrit
    Also for the person that said ISP doesnt allow you to sign up before pay....I think your extremely confused 90% of all ISPs allow you to sign up before pay.


    Maybe in America, I don't know - yet I can guarantee you through Europe there isn't an ISP that allows you to signup and connect without you handing them your CC info. That's a fact.
    Remember: Myself not living in the US means I don't know how you guys over there act since I have heard a lot of things such as telephone, etc. are totally free, etc. and a lot of other things but obviously we can each only talk for our own experiences and the things that relate to near us.


    Also you said that the scammers go for cheap only packages.
    Not always the case I'm afraid, web hosts find that actually a lot of the time the scams are done on their largest package usually for a yearly term but near enough to always the largest but obviously depends varying on the host.


  32. #32
    we hand the cc info but we dont pay for the first month

  33. #33
    Join Date
    Jul 2002
    Location
    Missouri
    Posts
    2,504
    Payment recieved = Account will be setup ....
    What does one host say to the other? "(HostA) Want to go see a movie?" "(HostB) Sure, can your parents drive?"

    I'm premium, and no, I did not have to pay $6 a month to figure that out.

  34. #34
    Join Date
    Jun 2002
    Location
    Sydney, Australia
    Posts
    1,745
    We will setup new accounts before payment for clients that have existing accounts with us.

    The only other time we will setup accounts before payment is if we know the client.

    Domains are never registered prior to payment being received. This is a rule that we stick by.

    --Shaun
    Shaun Ewing
    http://shaun.net

  35. #35

    Talking

    Then they basically want to decide if they like my service or not :/
    I think I'll try that stunt at a restaurant. Eat my meal, then I'll pay them for it......if I like it.

  36. #36
    Join Date
    Jul 2002
    Location
    Missouri
    Posts
    2,504
    Oh, to add on.

    Account upgrades = instant, they are billed starting the following month.

    Domain registration = Just like mentioned above, won't be done until payment. Non-refundable too.
    What does one host say to the other? "(HostA) Want to go see a movie?" "(HostB) Sure, can your parents drive?"

    I'm premium, and no, I did not have to pay $6 a month to figure that out.

  37. #37
    restaurant isnt a service actually if you think about it all services are pay after.

    Do you tip the waitress at that restaurant before she provides good service?

    When you go to the mechanic do you pay before hand?

    When you hire a programmer to program an application do you pay before hand?

    When you hire an digital artist do you pay before the art is finished?

    When you pay a movers to move your stuff from one house to another do you pay them before the move? Of course not who knows what they might drop or break same thing applies here except its much easier to mess up a script than it is to drop that table ornament.

    It is true that its the norm to setup an account after payment but im not in the least bit concerned about his abilities to do that i mean obviously that aspect is not a problem but one of my requirements was to have all the sites transferred and functioning.

    None the less I do plan to use mr mhale's services if I can not find an alternative host within the next week or 2. Even if I do have to go with paying first.

  38. #38
    Join Date
    Jul 2001
    Location
    UK
    Posts
    2,567
    Originally posted by Ifrit
    we hand the cc info but we dont pay for the first month


    Whoa!
    You mean over my whole life through all the ISP's I've been through... that they all owe me money since I paid for my first month?!?!

    lol.

    Sorry, I couldn't resist. Maybe there - I'm not sure. But here, certainly not. This applies to both not paying for the first month and the only pay after use.


    Also on some of those things, it depends. Also remembering we each speak from our own experience and how the companies work in our own countries
    If you hire a programmer to create a script or something - then they expect at least 50% first, same with house moving companies. (Remembering: I talk from where I'm from and that's not the US - and remember, not every country is the same)


  39. #39
    yup over here first month is free in every major isp. If its not free then its like first 3 months half price which is what some cable modem companies are doing.

  40. #40
    Just an update for you guys mhale said the transfer would take minutes I then paid him for the account early monday morning and he has still not even begun to transfer the accounts nor is he replying to any of my IMs, his helpdesk is answered by some generic person that obviously has no knowledge of mhales business probably just some support team that works for 5 bucks a month. No communication at all tuesday or wednesday so far I even messaged him asking for my money back since he isnt doing anything and nothing on that matter either.

    THIS IS WHY I NORMALLY DO NOT PAY FIRST WHEN IT COMES TO TRANSFERS!

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •