Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Venutresonline - worse and worse

[UnHost]

First of all they start offering reseller options with quota management (on their reseller package description it was- then disable it) So to change quta for account you should upgrade or downgrade to another package, they needed it to othersell more - because they don't sell real space, they sell only quota space.

Now they have another problem - they limited how often I can check my e-mail. They limited it only to 15 times/hour And I have a many clients who complain that their e-mail doesn't work properly.

And latest events - they have long downtimes on their server. (one of the first filled with bulk accounts)

[Lexserv.com]

Read so many good reviews about VenturesOnline, it's too bad I've read my first negative review here.

Sorry for the inconvenience, UnHost. Did you try contacting the folks at VenturesOnline about your problem? Good luck.

[ryu]

yes, that's too bad. they were very good while i was with them, but that was quite some time ago. i only left because i received a better "special package" offer at the time

it sounds like the servers are getting full up or something... i guess it's the price of success

[Hostorb]

Originally posted by UnHost
Now they have another problem - they limited how often I can check my e-mail. They limited it only to 15 times/hour And I have a many clients who complain that their e-mail doesn't work properly.

That means you can only check your email every 4 minutes.
Not good!

[ryu]

Originally posted by Hostorb
That means you can only check your email every 4 minutes.
Not good!

were you joking or were you serious? i mean, you don't really need to check that often, do you??

[optout]

Originally posted by UnHost
Now they have another problem - they limited how often I can check my e-mail. They limited it only to 15 times/hour And I have a many clients who complain that their e-mail doesn't work properly.

I use an automatic email checker that checks for mail every minute and pops up an alert when mail is received. Checking email on a server uses few system resources. This limit is a ridiculous policy IMO.

[Serverman]

I check email every minute.

I find that VO are very selfish. I had a severe issue with one of their clients hosting illegal copyright material. I contacted them 2/3 times via the "abuse" email and I got no reply.

Wouldn't trust them to organise a pissup in a brewery

[Coach]

First of all they start offering reseller options with quota management (on their reseller package description it was- then disable it) So to change quta for account you should upgrade or downgrade to another package, they needed it to othersell more - because they don't sell real space, they sell only quota space.

This is so that they and their resellers don't get a bad reputation by overselling.

You have a certain amount of space that you're allowed to sell, but you're wanting to go over that amount, yet you're complaining that *they* are the ones overselling?

The other issues may be legit gripes, but that first one is questionable to me.

[intellec]

Originally posted by UnHost

Now they have another problem - they limited how often I can check my e-mail. They limited it only to 15 times/hour And I have a many clients who complain that their e-mail doesn't work properly.

Is that just for each domain or is that cummulative (like if you have 10 clients and they have email set to check every 30 minutes which equates to 20 times an hour)?

[JP.]

Originally posted by Coach
This is so that they and their resellers don't get a bad reputation by overselling.

You have a certain amount of space that you're allowed to sell, but you're wanting to go over that amount, yet you're complaining that *they* are the ones overselling?

The other issues may be legit gripes, but that first one is questionable to me.

For me this is somewhat annoying because I only use the reseller account to give myself multiple domains for my own personal websites. Why should I have to worry about quotas and whatnot for each site? I'd like to just share my resources. But I agree that it is questionable for someone actually reselling.

[Coach]

The good thing though about using a reseller account for multiple domains for your own personal sites though is that you can actually use the full resources allocated for you. You simply just go into your reseller panel and give yourself only the amount of space that you actually need as opposed to giving yourself preset plans.

At least, that is what I would do.

[DarktidesNET]

I check mine every 30 seconds, and we limited ours accordingly to this. Under 30 seconds is a bit extreme -- but our site is on our servers not hosted elsewhere, so we're understanding in that nature ....

As for limiting, it helps cut down spam and isn't always bad, but for people who use email a lot, every 5 minutes might be a problem, but for most it's not.

[JP.]

Originally posted by Coach
The good thing though about using a reseller account for multiple domains for your own personal sites though is that you can actually use the full resources allocated for you. You simply just go into your reseller panel and give yourself only the amount of space that you actually need as opposed to giving yourself preset plans.

At least, that is what I would do.

True, and that is what I do. But it is definitely less convenient than being able to pool the resources. I'm not complaining -- just giving one reason why allowing reseller overselling isn't always a bad thing.

[TheMMIz]

I was hosted with VenturesOnline for over a year and am one of their biggest supporters.

VenturesOnline has never let their resellers oversell. As someone with a reseller account with a different provider I am in favor of allowing one to oversell, but VO has made a business decision that has remained constant.

Someone had brought up the point of VO allowing people to maintain "Ripped" sites. This is true, and I completely disagree with how VO has handled such situations. They allow the thieves to keep their sites active and go out of their way to protect their client. I disagree greatly with their actions in this manner and believe they need to reevaluate their policy.

I too check my email every minute, and believe limitations are unfair.

The general attitude of VO directly coinciding with the loss of DanielP and hiring of several new techs in my belief has led to the slow deterioration of their services. They might argue otherwise, but I can only speak of the level of service received before and after Daniel's departure, and it was signification.

Ive moved elsewhere now, but for the most repart remember VenturesOnline for their superior level of support with a bitter ending.

[Edit: Grammar Error]

[dandanfirema]

About checking email. Lets invision this for a moment.

Lets say you check email every minute = 1440 times per day
Lets say you have 100 domains on a server with 20 accounts each. That means the server is being checked 2000 times per minute....that is a little excessive, don't you think?

But hey, thats just my opinion.