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  1. #1

    Problems with Bluehost - Alternatives needed?

    Currently with Bluehost....
    os: Linux
    Plan: Platinum - paying - around $10-15 a month (not sure of what exactly)
    Must have:- 24/7 Support
    Ideally looking for a US host due to me hosting US websites.

    Problems I have had:-

    1. Assigned with a Blacklisted IP.
    2. Poor Spam filtering and blocking of incoming mail (on of my clients gets alot and I want to block it even before it hits her inbox as she uses auto replies - not sure if this is possible)
    3. Forced updates on my Joomla sites - They update my Joomla sites without permission as they say they are security risks.... Not sure if this is my fault?
    4. Server down time due to too many "files" - I only have 7 Joomla sites on there.... no Magento and all the sites are small - maximum of 10 pages each...
    5. All the "sites" are viewable as a folder of my main domain i.e. domain.com/site1 as well as site1.domain.com - I am not happy with this.... I think this is down to how Bluehost manage the hosting.


    So based on what I have said - any recommendations...

    I read this forum and based on that considered BigBrainGlobal - But I'm open to suggestions.

    Cheers
    J

  2. #2
    Join Date
    Feb 2011
    Location
    Nirvana
    Posts
    1,391
    How long have you been with them? It seems that some of those problems they should be able to remedy such as the blacklisted IP And mail.

    It sounds like 7 Joomla sites are more than their "Unlimited" hosting will allow. Beware of unlimited hosts and read their TOS as they all have limits.

    Are you on a reseller plan for your clients? If not that would probably be the way to go or perhaps a VPS.

    Good luck
    www.websitemagick.com "Add a little Magick to your Website"
    IwebNews.net

  3. #3
    Hi music

    I host loads of small sites for clients all on separate domains... I think the biggest problem is the number of sites/files.

    I'm trying to avoid the cost of a VPS at this stage.

    Yes I am well aware "unlimited" is a total lie! I feel this "marketing" should be illegal.

    Who are you with.

    Cheers

    J

  4. #4
    Join Date
    Feb 2011
    Location
    Nirvana
    Posts
    1,391


    Are all of your sites hosted by Bluehost? If you are using different companies you may just want to migrate the Joomla sites to a more reliable host.

    Again if you have numerous client accounts a reseller account might be what what you need. I've found that a cPanel VPS is extremely manageable and you can defray the cost to paying clients.

    Again Good Luck and welcome to WHT.
    www.websitemagick.com "Add a little Magick to your Website"
    IwebNews.net

  5. #5
    i have face issue with they previous year

  6. #6
    Quote Originally Posted by Codexdemon View Post
    i have face issue with they previous year
    What exactly happened to you - what did you do and where did you go?

  7. #7
    Join Date
    Oct 2010
    Location
    Kent
    Posts
    3,964
    A few thoughts

    Quote Originally Posted by always-learning View Post
    3. Forced updates on my Joomla sites - They update my Joomla sites without permission as they say they are security risks.... Not sure if this is my fault?
    I can see why you wouldn't want them to force those updates, and that may not be the right approach for them. Nevertheless, if Joomla releases updates for their core code or for a module, it is a security risk not to update. They are protecting you and the other users of the server by doing this. If they didn't, you should be just as prompt - especially if some of those sites are for clients. So I'm not sure this really is a problem. Just beat them to it!

    Quote Originally Posted by always-learning View Post
    4. Server down time due to too many "files" - I only have 7 Joomla sites on there.... no Magento and all the sites are small - maximum of 10 pages each...
    This isn't about the number of webpages on each installation. Rather, Joomla itself puts a lot of files on the server each time you install it. Bluehost have a limit on the number of files (inodes, in the speak) that you can have. 7 Joomla sites takes you over their limit.

    Quote Originally Posted by always-learning View Post
    5. All the "sites" are viewable as a folder of my main domain i.e. domain.com/site1 as well as site1.domain.com - I am not happy with this.... I think this is down to how Bluehost manage the hosting.
    Do they use cPanel? I think they do, but I know they've modified it slightly. Out of the box, cPanel lets you go to those add-on / subdomains and change which folder they are hosted from. Move them so that they aren't in a subfolder of public_html, and your problem goes away.

    Quote Originally Posted by musicman153 View Post
    Again if you have numerous client accounts a reseller account might be what what you need. I've found that a cPanel VPS is extremely manageable and you can defray the cost to paying clients.
    I'd go further. If you are hosting any client sites, you should have a reseller account or a VPS so that each client is in their own cPanel login. Otherwise, if one site is attacked and compromised, all your clients' sites get hacked for free. This would not be what you'd want, so you should look to limit the damage with a reseller / VPS package.

    All the best!
    James Oakley, OakHosting.NET | UK Based | US Servers | Pay in , $ or
    Affordable, Reliable Shared Hosting for 4 years. Specialising in Charities and Churches
    New: cPanel-powered Backup and Storage Space: with automated backups for hosting clients
    ... Drupal a speciality; PHP 5.3, 5.4, 5.5 or 5.6; Drush; Git; cPanel; Varnish; Apache 2.4

  8. #8
    Join Date
    Oct 2001
    Posts
    1,334
    Hi a-l, welcome to WHT!

    Your experience with BlueHost is in-line with many "unlimited" and/or mass-market hosts who exhibit the kinds of issues you've described. Safe to say, I think moving on would be a good idea.

    Since you're hosting 7 distinctly separate sites (for clients?), perhaps it would be desirable to isolate each a bit better than what you've got right now (as you hinted). You can go about this 2 ways. First, you could get a cPanel reseller account, which uses a special "parent" control panel called WHM to create and control "children" cPanel accounts, each being a separate and unique account for each of your seven sites. Or second, you could use regular shared hosting but just opt for a host who uses a control panel with better multi-domain support than cPanel, such as DirectAdmin, InterWorx, Plesk or H-Sphere. The reseller account will be slightly more per month starting out, whereas the alternate shared account you could do for about the same as you're paying now, just with a much better shared host.

    For cPanel reseller accounts, check out Dathorn, InnoHosting and even though they're a bit more pricey, Rochen, as they're the official host of Joomla and specialize in it.
    Or if budget is a concern and you'd prefer to just keep everything in the same shared account, try h-sphere with Cartika or FluidHosting (my host).

    All those names are top-tier. I wouldn't waste your time with anything less. GL!
    Last edited by Trip; 03-27-2013 at 04:30 AM.

  9. #9
    Quote Originally Posted by JamesOakley View Post
    I can see why you wouldn't want them to force those updates, and that may not be the right approach for them. Nevertheless, if Joomla releases updates for their core code or for a module, it is a security risk not to update. They are protecting you and the other users of the server by doing this. If they didn't, you should be just as prompt - especially if some of those sites are for clients. So I'm not sure this really is a problem. Just beat them to it!
    I totally agree - BUT - As a design we customise the CMS platforms we build on and sometimes the updates mean the sites do not work or display properly as they need work on them. Some clients do not want to pay so you are in a situation where you are doing sometimes quite a bit of work without getting paid. My old website company built sites for me and never updated the CMS platforms - they just left them as they said they would need to charge me to update them. You see where I am coming from?

    Quote Originally Posted by JamesOakley View Post
    This isn't about the number of webpages on each installation. Rather, Joomla itself puts a lot of files on the server each time you install it. Bluehost have a limit on the number of files (inodes, in the speak) that you can have. 7 Joomla sites takes you over their limit.
    Well aware of this - :-) - I hate this "unlimited" hosting as my clients say I can get unlimited hosting for $3-5 per month and we have to explain to them its a lie and try and compete....

    Quote Originally Posted by JamesOakley View Post
    Do they use cPanel? I think they do, but I know they've modified it slightly. Out of the box, cPanel lets you go to those add-on / subdomains and change which folder they are hosted from. Move them so that they aren't in a subfolder of public_html, and your problem goes away.
    I think it's based on Cpanel yes.... Not sure about this - will look later.

    Quote Originally Posted by JamesOakley View Post
    I'd go further. If you are hosting any client sites, you should have a reseller account or a VPS so that each client is in their own cPanel login. Otherwise, if one site is attacked and compromised, all your clients' sites get hacked for free. This would not be what you'd want, so you should look to limit the damage with a reseller / VPS package.
    I know I need a more but I think its time to switch to someone more reliable - this is why I am asking for people to make suggestions....

    :-) Thank you for helping - I need help ;-)

  10. #10
    Quote Originally Posted by Trip View Post

    Since you're hosting 7 distinctly separate sites (for clients?), perhaps it would be desirable to isolate each a bit better than what you've got right now (as you hinted). You can go about this 2 ways. First, you could get a cPanel reseller account, which uses a special "parent" control panel called WHM to create and control "children" cPanel accounts, each being a separate and unique account for each of your seven sites. Or second, you could use regular shared hosting but just opt for a host who uses a control panel with better multi-domain support than cPanel, such as DirectAdmin, InterWorx, Plesk or H-Sphere. The reseller account will be slightly more per month starting out, whereas the alternate shared account you could do for about the same as you're paying now, just with a much better shared host.
    I know I need a reseller account just a case of who to use :-)

    Quote Originally Posted by Trip View Post
    For cPanel reseller accounts, check out Dathorn, InnoHosting and even though they're a bit more pricey, Rochen, as they're the official host of Joomla and specialize in it.
    Or if budget is a concern and you'd prefer to just keep everything in the same shared account, try h-sphere with Cartika or FluidHosting (my host).

    All those names are top-tier. I wouldn't waste your time with anything less. GL!
    All look good... Never heard of any of them - Not sure if this is good thing or bad? Anyone used any of them?

  11. #11
    Join Date
    Feb 2011
    Location
    Nirvana
    Posts
    1,391
    I don't think that Trip would have recommended them if he had no experience with their companies.

    you might try talking with their sales reps and get a feel for the companies.
    www.websitemagick.com "Add a little Magick to your Website"
    IwebNews.net

  12. #12
    True - Good point... I was hoping to get a few suggestions of different people - and see if the same name popped up a few times they go and google and see if there are any reviews for them...

  13. #13
    Join Date
    Feb 2006
    Location
    Kepler 62F
    Posts
    13,227
    It's just typical EIG -- Bluehost, Hostgator, Justhost, etc. Get a better host.
    You could get an account at Stablehost or somewhere, problem solved.
    I use SH for a lot of email, and have for years, and the IP has never been blacklisted.
    || Need a good host?
    || See my Suggested Hosts List || New Editorial: HostGator Alternatives & Who is EIG?
    ||

  14. #14
    Quote Originally Posted by kpmedia View Post
    It's just typical EIG -- Bluehost, Hostgator, Justhost, etc. Get a better host.
    You could get an account at Stablehost or somewhere, problem solved.
    I use SH for a lot of email, and have for years, and the IP has never been blacklisted.
    Whats EIG?

    Have you reviewed InnoHosting?

  15. #15
    Join Date
    Oct 2010
    Location
    Kent
    Posts
    3,964
    Quote Originally Posted by always-learning View Post
    Whats EIG?
    Endurance International Group - the parent company that owns Bluehost (and quite a few other hosting companies besides).
    James Oakley, OakHosting.NET | UK Based | US Servers | Pay in , $ or
    Affordable, Reliable Shared Hosting for 4 years. Specialising in Charities and Churches
    New: cPanel-powered Backup and Storage Space: with automated backups for hosting clients
    ... Drupal a speciality; PHP 5.3, 5.4, 5.5 or 5.6; Drush; Git; cPanel; Varnish; Apache 2.4

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