Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Excuse my ignorance....

[Hiroller]

I am new to the world of web hosting and have a question.

I use AT&T Global as my ISP and am unable to send email using my Hosts SMTP server. Does the fault lie with the Hosting service or my ISP?

I can receive mail using the same address for my pop3 server

I am using one of the hosting services that is regularly flamed here, but unfortunately did not find this forum until after the event. However, it will do as a learning experience

Richard

[Techark]

You need to check with your ISP..

Some ISP's do not allow you to send mail using anything but their SMTP, Earthlink is one I know.

[ATST]

It is likely your ISP. Many block port 25, so you can recieve you@yourdomain email, but have to use your ISP account to send it. When you enquire about it, you will simply be told how to configure your email client to "say" it is from you@yourdomain even though it will really be from you@yourISP. Which I agree sucks for two reasons, one being for anyone using full headers, they will know it really isn't from you@yourdomain.
This can all be solved by using a host that provides webmail services with your account. OR one that will send the mail through another port.

[Incognito]

What control panel are you using? Most CPanel hosts do have an additional port configured for exim.

[Chicken]

Well, it is hard to tell from your post exactly. Your host may have relay safeguards which could be preventing you from relaying your mail (such as POP-Auth, in which you'd have to check your POP account, right before you send it).

My ISP needs the:
Outgoing Mail Server: My server needs authentication
...checked or mail won't go through.

And another cause could be that your ISP blocks relaying, so no matter what you do, if it doesn't come from your ISP account, it won't go through. Even if this si the case, you might be able to work around it (sort of), by using your ISP's SMTP server and simply putting the return address as something else. This of course, is not sending mail through your server, but in case that's all you want (your domain name in the reply field), it works.

So we can't tell what the exact problem or restiction is, however maybe this will get you asking the right questions to your host/ISP.

[Hiroller]

Using CPanel 5

Have a request in to AT&T to find out if they are blocking it

I currently have my client (Outlook 2002) set up to "pretend" that my email is coming form me.

I have tried logging in to POP before trying to retrieve, I have the box for authentication checked.

Will see if I can change the port.

Thanks for the rapid replies