I just had a live chat sessionwith BlueDomino about Their Unlimited Bandwidth package for 34.95 per month
Enjoy!Please wait for a site operator to respond.
You are now chatting with 'Mario'
Mario: Welcome to Web Hosting Tech Support. How can I help you?
you: I have a band with mp3s, ad we have a lot of downloads
you: with the movies and mp3s we use about 500 gigs a month. You have a package advetised at 34.95 is this the one for me?
you: you say unlimited
you: just checking
Mario: As for MP3's we do not really suppport or allow these unless you are able to supply the copy writen matriel needed to
prove the music is orginally yours.
Mario: to do so you will need to send and meail to our admin dept at
you: Oh yeah we can
you: so as long as we can provide this you will host us?
Mario: then you can send the email to email@example.com
Mario: yes. once yousend that email to our amdin they will respond with letting you know if we can or not support your mp3's
you: I'll signup and then send the list off of songs since we have rights to all of them
Mario: as for the 500 gigs
Mario: are you reffering transfer correct?
Mario: not storage
you: yes bandwith but we will eventually use more space but you offer a gig
Mario: as for future refference we do not support any streaming, be i audio or video
you: Ok, I'll have them download the files so they don;t stream
Mario: one moment please as I double check with the band with for you
you: Can I just use FTP
Mario: to make sure that we willl support this for you
Mario: one momeent please
Mario: yes you can use FTP
Mario: I am double checking for you to see if we can handle your 500 gigs of transfer a month
you: Why do you need to check, your site says unlimited
Mario: As is stated on the website
Mario: it is unlimited on a shared server
you: What would I be on a dedicatd?
you: you still there?
Mario: Actually I am sorry though we will not be able to support this amount of traffic per month. We offer shared hosting
and the amount of transfer you are requesting would be better suited for a dedicated server , which we do not offer.
you: But your 34.95 is shared hosting correct?
you: I'm confused here
Mario: yes it is shared hosting
Mario: you are requesting transfer of 500gigs
you: but you offer unlimited right on yoru web page for shared hosting 34.95
Mario: which we would not be able to support
Mario: as we are on shared hosting
Mario: as is stated unlimited on a shared server
you: How come it says unlimited on yoru web site?
Mario: and at any time if your traffic would bog down the systemt then we would ask that you look into a dedicatedsystem
you: Than how come you and others offer unlimited?
Mario: it says umilited on a "shared" server
Mario: as is stated
Mario: it states
Mario: unlimited on a "shared" server
you: If you know in advance this can be a problem, why offer it. the 34.95 is a shard server. You couldn;t offer that 34.95
price for dedicated
you: You guys are over-selling yoru product which is really unfair
you: Nice place
Mario: I do apologize for any missunderstanding
you: How do you expect to build business relationships if you start off lying?
you: Not good
Mario: though this is stated clearly on the site that we offer shared hosting. We do not offer dedicated. It does not list
this on the site that we offer dedicated.
you: There is no misunderstanding, your web site tells the story
Mario: It is also stated on the site that we offer unlimited transfer on a shared hosting platform
you: What is the 34.95 shared?
Mario: I would recommend to further read as to what the site offers as is stated there
you: I have
Mario: that at any time being that we are on shared servers
you: tell me? is the 34.95 shared or dedicated?
Mario: This would be shared
Mario: as is stated on the website
you: Correct and you offer unlimited
you: I am really upset at this
Mario: » Data Transfer or Bandwidth
Mario: Bluedomino Ultimate Accounts do not have a limit on Data Transfer. You can have an endless stream of visitors and not
be charged for extra Data Transfer. (Note: Exceptions apply to very high-traffic or bandwidth intensive sites)
Mario: Bluedomino Extreme Accounts can have 20 GB of Data Transfer. This is more than enough for a site with heavy traffic.
(Note: Exceptions apply to very high-traffic or bandwidth intensive sites)
you: I don;t see that on the feature list. I see
Mario: as it notes there Exceptions apply to very high-traffic or bandwith intensive sites
you: » $300 of CoffeeCup Website Software » No Setup Fees » 1 GB Storage Space » Unlimited Bandwidth » Unlimited Email
Accounts » Unlimited Email Autoresponders, Forwards, Etc... » Web Based Account Admin » PHP, Perl, MySQL, Personal CGI-Bin »
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Mario: You will fin this if you click on the ultimate hosting plan
Mario: then click on the link that is highlited for you in red " unlimited bandwith "
Mario: you will see this there
you: Let me look
you: so why say umlimited! why not 20 gigs like you just said the fine print says?
you: I see it now but that is deceving
you: Sorry but you guys are overselling yoru product. Shame on you!
you: I should have known
you: I guess that's why I askd before signing up
Mario: Was there any further questions you have that I may assist you with ?
you: You'd be charging me for extra bandwidth
you: How come you guys fake people out with that plan? Most people wouldn't click on that bandwidth link. Whay? Because the
first level says unlimited. There would be no reason to further investigate
Mario: I am sorrythough no, we do not charge extra bandwith. we would recommend that you look for dedicated hosting
Mario: I so apologize for any missunderstanding, though I am attempting to assist you and inform you that the amount of
transer that youare requesting
Mario: we would not be able to support
Mario: you will need to look for a hosting company that provided a dedicated server
Mario: which we do not offer
you: Ok but do you think you should change the unlimited part of yoru web site then?
you: just put 20 gigs up front?
you: That would have saved us a lot of time and hasstle
you: I have to go through this with everyone that offers unlimited. Just to find out it really cant happen
you: This is a big wast of time for everyone
you: You guys are not being truthfull you do know that!
Mario: This is all stated on the website
you: I know its all on the website of being untruthful
Mario: as in the links that i have provided you
you: That is my point
you: I think I'll take this to the BBB
Mario: You do have this right. though as is stated on the website we do state as to what we do offer.
Mario: As i have provide the links for you on this information.
you: You cant say unlimited for a package and then on a 3rd level link have another story of 20 gigs. That is deceving. If
both links said either 20 gigs or if both links said unlimited the wouldn;t be a problem. Does that make sense to you?
you: Yes or no?
Mario: Again I do apologize for any missunderstanding, though what we do offer is listed on our site.
Mario: Was there any further questions I may assist you with?