Page 1 of 2 12 LastLast
Results 1 to 40 of 66

Thread: Donhost outage

  1. #1

    Donhost outage

    Donhost seem to be having major issues with 'server 50' and sites have been down for a full day - totally unacceptable.

    As usual, information on the problem and how they're resolving it is not known - but at least they have acknowledged the problem, which is a very rare for them.

  2. #2
    The Donhost server 50 has been down since around 9pm on Sunday 24th Feb and it's now 11am on Tuesday 26th Feb

    So far there has been no real information, certainly nothing I can tell my two customers whose web sites are unavailable and whose email services no longer work.

    To cap it all my reseller account is on server 50 so not only is my web site down as well but my work is badly affected too. Not having for so long when my business relies on it is unacceptable.

    The person I spoke to at around 11am today had no idea when or even if this problem would be resolved.

    I find it incredible and very worrying that a web hosting company can't get a server back online even in a 24 hour period, I feel that something is very wrong here.

  3. #3
    Same level of frustration here. Got a jobsworth reply on helpline this morning who couldn't have been less helpful. All well and good having status updates but not much point saying final tests are being run, then still no service 15 hours later. We pass this info onto our clients giving us justified grief and then we look stupid

  4. #4
    Yes, the support staff are spectacularly dim and unhelpful. My support tickets with them over the years have got increasingly tetchy and frustrated. The best bit is the way any problems on a Friday night have to wait until Monday morning...

    Mind you, I remember the glory days of Donhost when the former owner, Daniel Conlon, would decide on a whim you weren't obeying the rules and delete all your files without warning....

    Donhost say they are restoring from an earlier backup, and that seems to be taking many, many hours, possibly an overnight job.

  5. #5
    I spoke to Donhost support (again) at around 3pm today and was assured that the server would be back up around 6pm ish today. However I now see the following on the Donhost system status page:

    ****************************************

    Server 50 connectivity issues
    Created: 25 February 2013, 07:18 
Last Updated: 26 February 2013, 16:18

    UPDATE :: 

Due to a full system failure our administrators have been unable to recover the server to deliver websites and associated services.

 We have created a new server to host the sites and services on and our system administrators are currently restoring all sites from our fail safe backups.

 The restoration is expected to complete over night and as of Wednesday morning all sites and services should be restored.

 Any email sent during this period has been queued on our mail servers and will be delivered to the server as soon as the restoration is complete and the services turned back on.

 We wish to apologise for the inconvenience caused by this issue and wish to reassure Customers that every effort has been made to resume service on this server as quickly as possible.

    ****************************************

    Right, so assuming that I and my customers are back in business at 9am tomorrow morning that will be a truly incredible and unacceptable 60 hours (approx) of down time!

    However, I remain unconvinced as I now have zero faith in Donhost and their ability to recover even a single server failure.

    OK, help / advice needed I think please. After an admittedly quick look around for a UK based reseller solution what does anybody think of Clook as an alternative to my current Donhost (Webfusion) reseller account?

  6. #6

    Donhost outage

    This is killing my business. I'm out in India, and our line of work totally relies on email to do business (as most do nowadays I guess). We have 30 staff, all of which receive at least 100 emails a day. I cant begin to guess how much money we've lost because of this. But most critically, I dont think any of the mail sent in the last 60 hours will get through, because the senders are getting mailer daemon bounce-back reports. For clients who I've got a long standing relationship with, it's ok, they called me and told me that there seems to be some problem. But for first time client enquiries, God knows what they must be thinking... they'll never enquire twice. If those mails haven't been backed up or stored somewhere, this will be a total disaster. And they are saying wednesday morning UK time, which, as i'm 5 and a half hours ahead, means another spent business day tomorrow. Never felt so stressed in my whole professional life.

  7. #7
    Well, it's Wednesday morning in the UK, and no sign of any of the server 50 sites showing...

    That really is a shocking amount of downtime for a major UK hosting service. Given the rate they stuff their servers with sites, that's a lot of affected businesses.

    Donhost used to have a great reputation for uptime back in the early noughties, but I'm struggling to see any reason to stick with them now.

    I have around 400 accounts with them and I just can't face transferring them, but this has forced me to think again...

  8. #8
    Here we are into the third day of down time. Wednesday morning @ 8:34am as I type this and still no sign of the infamous server 50 from Donthost.

    I am going to call Donthost support again and will report back the inevitable nonsense that I am supposed to swallow. Bitter, who me?

    As to moving accounts from Donthost . . . . I don't have 400 active accounts but those that I do have are a daunting prospect to move but this really has done it for me.

    I am looking at Clook now, any thoughts?

  9. #9
    Spoke to Donthost support @ 8:45am today . . . . was told that server 50 "should have been back online around midnight" and is now "half way through restoring the backups" and that "server 50 should be back up today".

    Support guy was in Uxbridge and he checked, while I was on the phone to him, with system admin in Leeds so it sounds to me as though there is no confidence in the outcome even from the admins.

    Confidence inspiring this is not. If anybody else has any information then please post it up here.

  10. #10
    Latest from the Donthost support page (my bold)


    Server 50 connectivity issues
    Created: 25 February 2013, 07:18 
Last Updated: 27 February 2013, 08:46

    UPDATE ::

Work is still on-going regards restoring the server with Data still being synced from our backup. We apologise for the delay this has caused. 



    UPDATE :: 

Due to a full system failure our administrators have been unable to recover the server to deliver websites and associated services.

 We have created a new server to host the sites and services on and our system administrators are currently restoring all sites from our fail safe backups.

 The restoration is expected to complete over night and as of Wednesday morning all sites and services should be restored.

 Any email sent during this period has been queued on our mail servers and will be delivered to the server as soon as the restoration is complete and the services turned back on.

 We wish to apologise for the inconvenience caused by this issue and wish to reassure Customers that every effort has been made to resume service on this server as quickly as possible.


  11. #11
    Join Date
    Feb 2007
    Location
    United Kingdom
    Posts
    1,245
    OK, help / advice needed I think please. After an admittedly quick look around for a UK based reseller solution what does anybody think of Clook as an alternative to my current Donhost (Webfusion) reseller account?
    I have used Clook a couple of years ago they are excellent, I seriously doubt you would have this problem with them.

    I can't believe it has taken donhost this long to sort it out, didn't they have any spare servers?

    Anyway, hope you get it sorted soon

  12. #12

    One site back to life

    We may be getting close, just checked my sites and 1 site has come back to life, not getting too excited though.
    What a nightmare, don't have 400 sites but still have a lot to consider and this is the big problem with moving providers, and I guess DH know this which is how they somehow get away with such a poor service.
    My vision now of their HQ is a guy working on his own at the bottom of his garden in a rusty tin shed with a "Hosting for Dummies" book!! Unbelievable...

  13. #13
    Well, much as feared, the Wednesday morning resurrection of the Donhost server 50 has failed to materialise for me at least.

    Latest update on the support page below:

    ************************************
    Server 50 connectivity issues

    Created: 25 February 2013, 07:18
    Last Updated: 27 February 2013, 12:07

    UPDATE ::

    Our system engineers are continuing to work on Server 50 in order to fully resolve this issue for our customers.

    We wish to thank those customers affected by this for their continued patience.
    ************************************

    I for one have completely run out of patience and am heartily sick of the patronising and less than informative "updates".

    Question. Will the Donhost server 50 be up today, any time today?

  14. #14
    Donhost server 50 debacle . . . . it's 2:36pm now, not many business hours left before another day passes.

    My web site is back up but no FTP to my site . . . . . my clients sites are still down . . . . and I still have no email service.

    Donhost, more like Donthost.

  15. #15
    Donhost server 50 fiasco, see below (my bold).

    So, maybe another day without my clients sites, without email and without being able to FTP up to any of my clients sites!

    This just has to be a new industry low in service and credibility. Certainly lost any claim to professional hosting solutions.

    This is now heading towards 72 hours of down time and could very possibly be heading towards 96 hours.

    **********************************************************
    Server 50 connectivity issues

    Created: 25 February 2013, 07:18
    Last Updated: 27 February 2013, 16:08

    UPDATE ::

    The restoration of server 50 is continuing, many sites are already restored and live. Work will continue on restoring the data for remaining sites and this will compete within 24 hours.

    Delivery of email will be turned back on when all sites are restored. This will ensure that no emails sent during this period are lost.

    We wish to apologise for the continued inconvenience this has caused.
    **********************************************************

  16. #16
    Delivery of email will be turned back on when all sites are restored. This will ensure that no emails sent during this period are lost

    How is this actually possible? The vast majority of people who have mailed me have had mailer daemon bounce back reports......

  17. #17
    Quote Originally Posted by Punit2 View Post
    Delivery of email will be turned back on when all sites are restored. This will ensure that no emails sent during this period are lost

    How is this actually possible? The vast majority of people who have mailed me have had mailer daemon bounce back reports......
    What I can say is if this is as accurate as any of their previous statements then it's pie in the sky.

    I know that when I email myself the email is queued and then after a while the mailer daemon responds with "temporary failure. (#4.3.0) I'm not going to try again; this message has been in the queue too long".

    So, we wait some more to see if our emails are lost and gone forever or by some miracle have been saved by the collective genius that is Donhost / Webfusion.

    Anybody actually know if this is possible? (He says, clutching at straws)

  18. #18
    Quote Originally Posted by Vibrance View Post
    What I can say is if this is as accurate as any of their previous statements then it's pie in the sky.

    I know that when I email myself the email is queued and then after a while the mailer daemon responds with "temporary failure. (#4.3.0) I'm not going to try again; this message has been in the queue too long".

    So, we wait some more to see if our emails are lost and gone forever or by some miracle have been saved by the collective genius that is Donhost / Webfusion.

    Anybody actually know if this is possible? (He says, clutching at straws)

    Unfortunately when I asked, I got a reply that "The sending machines should try for 72hrs, looks like they have their queue settings too low, which we can not change..."

    In an indirect way, I think this basically means 'no', I think our emails are gone for ever. The only few that might be salvaged are the ones that are sent in the last 24 hours before emails go live again, as they're still queued. The rest, I'm devastated to say, seem like they're gone. Literally thousands of pounds of lost business.... :-(

  19. #19
    I am just so fed up with the useless / patronising / wrong statements that I have been given both over the phone and that I have read on the so called support page.

    This ludicrous shambles should serve as a massive wake up call to Donhost / Webfusion as it has conclusively proved that they currently have neither the management nor technical skills available to run a hosting business.

    Here we are with three complete business days down the tubes and with the possibility of another 24 hours to go . . . or is that also wishful thinking? Who knows?

  20. #20
    Hi, I joined just to join this thread.
    I have very few sites but the poor sods on server 50 includes an accountants. 3 days of no email is insane, I'll probably end up refunding their yearly fee.
    Any other recommendations other than clook?
    I don't need cheap I need reliable. i was looking at Heart but they're joining Donhost.

  21. #21
    Donhost server 50 still down (or at least only partially restored) after a truly staggering 75 hours or so.

    Within 30 mins it will be into day four . . . I still have no email and my clients sites are not up and of course they don't have email either.

    Avonpalmer - I looked at Heart Internet but their reputation is not great to say the least and it's another "unlimited" scheme which I think is a big part of the problem. For my part I am now looking at a "limited" bandwidth solution with either Clook or United Hosting.

    As Donhost are now actively sending new resellers to Heart I'm wondering if that may go some way to explaining the shambles in that they certainly appear to have lost the expertise required to manage the reseller shared servers.

    Frankly I have no idea how I am going to extricate myself from the crap that Donhost has caused. Possibility of having to do refunds is pretty bad, that coupled with the fact that deadline related work (on two separate jobs) is not possible as I have no access to my reseller accounts, no FTP etc. is a show stopper.

    Any new business that may have come my way during this fiasco from my web site and / or via email will be gone for good and I have no way (yet) of knowing how many of my clients are aware of the situation.

    All in all this is the worst disaster I have ever experienced and I have been in this business for over 10 years. Not even when the entire Donhost data centre went down in 2011 was it this bad.

  22. #22

    Angry Donhost Down

    I have also joined this forum out of pure frustration.

    It's now 12.30am Thursday and server 50 is slowly making a comeback, they haven't plumbed in the email yet, but fingers crossed it will be resolved by the weekend.

    I share everyone's frustration here as I have a few sites on this server, and in the years I've been with them I can't remember such a bad outage, and with it, a total lack of respect shown to ME, the long suffering customer.

    I personally feel that their ticket update responses have been bordering contempt because I'm only flying economy class. Their contingency planning = flog him a dedicated server. They have made me feel like I'm a thorn in their side. The Donhost experience I have received relating to customer care would not be acceptable in any other business environment, especially now in these tough times of austerity.

    I personally feel the Don brand is dying, if they still believed in the brand why does their own website push all new hosting enquiries to either Webfusion or Heart Internet.

    I've lost count over the years how many times Donhost have been acquired by other companies, and each time the service level in my experience has got worse. Like others have said, it is hard for us all to move sites away, if DNS configs are complex clients might also end up having to take an unwelcome financial hit, especially if they have to call in their own IT.

    Also if you do move, move where? Moving to another shared platform surely will be the same, everytime I check my IP neighbours it scares me how many sites they pile high on each server.

    This outage has really got me thinking about leaving, I fear it's not if but when this will happen again, all suggestions welcome.

    Catweasel

    P.S Vibrance - Not even when the entire Donhost data centre went down in 2011 was it this bad. (I remember that, I'm sure is was something to do with testing the data centre fire alarm system, and you are right it wasn't as bad)
    Last edited by Catweasel; 02-27-2013 at 08:30 PM.

  23. #23
    @ the Cat

    I think Donhost is all but gone in reality, it's Webfusion in all but name. Can't really see any reason for Donhost to continue to exist in fact as I talk to Webfusion, pay Webfusion etc.

    As to moving my reseller business, it won't be going to Heart Internet for sure. Highly automated pile it high and sell it cheap unlimited this and unlimited that is a recipe for disaster as far as business continuity is concerned.

    A fixed bandwidth reseller solution from Clook or United Hosting looks like a real possibility to me.

    Your point about this happening again is what worries me. I fear that Webfusion have dispensed with all the knowledge and expertise that there was in the Donhost shared server reseller set up and this I think is borne out by the fact that a single server failure now takes them four or more days to sort out.

  24. #24
    Join Date
    Jul 2002
    Location
    London, United Kingdom
    Posts
    4,359
    Quote Originally Posted by Punit2 View Post
    think this basically means 'no', I think our emails are gone
    If you have a lower priority MX that queues your mail, then *maybe* you'll still get them - depends if the current MX has been up/down/accepting email or not.

    You can mitigate the loss of email by having a 2ndary mail fail over system, which will queue up your mail while the primary mail system is down

  25. #25

    Donhost Down

    Welcome all, to another day in paradise.

    6.30am Update:

    Websites
    Some sites have returned now HOORAY, Hmm but I had to check that my 18 mbps broadband connection hadn't been replaced overnight with my trusted USRobotics 14,400 dial up fax modem from the mid 90's, as that's how slow my pages are downloading.

    Email:
    Hire a pigeon

    Status Page:
    I'd rather play with my navel fluff

    Thanks Vibrance, Clook and United Hosting look interesting I will give them a call.

    Cat

  26. #26
    Donhost Server 50

    Thursday 28th February 2013

    After being down from around 9:30pm on the 24th my clients sites are now back up. That's somewhere around 84 hours of down time from a single server failure.

    But that was the good news. The bad news is that I and my clients on server 50 still don't have an email service. I wonder how long that will take to come back online.

    Donhost (Webfusion) have issued a statement, more than once, that no emails will be lost as a result of this major outage. The jury is out on that one.

    I will shortly be calling Donhost support for another dose of bull.

  27. #27
    Quote Originally Posted by Vibrance View Post
    Donhost Server 50

    Thursday 28th February 2013

    After being down from around 9:30pm on the 24th my clients sites are now back up. That's somewhere around 84 hours of down time from a single server failure.

    But that was the good news. The bad news is that I and my clients on server 50 still don't have an email service. I wonder how long that will take to come back online.

    Donhost (Webfusion) have issued a statement, more than once, that no emails will be lost as a result of this major outage. The jury is out on that one.

    I will shortly be calling Donhost support for another dose of bull.
    Thanks Vibrance, do keep us posted! Regarding the emails, it's a bit of selective wordplay I think. Fair enough, backlog of mails before the outage may not be lost, for anyone who relies on webmail or whatever, but most people wont care - because of Outlook clients etc storing files on to their on servers or systems. What I dont believe for a second is that the vast majority of mails sent in the last 4 days will not be lost. That's the real killer for me....

  28. #28
    Donhost Server 50

    Update from the Donhost support page

    *****************************************************
    Server 50 connectivity issues

    Created: 25 February 2013, 07:18
    Last Updated: 28 February 2013, 09:50

    UPDATE ::

    Our administrators are nearing completion of restoring this Server with many sites now visible. Delivery of mail will begin once all sites are restored.

    We wish to thank Customers for their continued patience.

    *****************************************************

    "many sites now visible" - visible, not actually working if they rely on running a mail script I happen to know

    Delivery of mail will begin once all sites are restored. - not even a vague hint as to whether this will be 5 minutes, 5 hours or 5 days. I wonder how long it will take to sort out the email backlog? Here's hoping there actually IS a backlog to sort out!

    We wish to thank Customers for their continued patience. - I would think that everybody affected by this has had their patience stretched far beyond breaking point by now. Not only a patronising comment but totally unrealistic.

    So, the big question is WHY HAS IT TAKEN FOUR DAYS TO GET ONE WEB SERVER BACK ONLINE?

  29. #29
    Well, Donhost have now lost my business, but the movement of 400 accounts will take some doing.

    But the satisfaction of saying sayonara to that bunch of bozos will be immense!

    If anyone's got recommendations for a better reseller package then let us know.

    Ironically, I asked a fellow reseller (not with Donhost) who he would recommend, and he was very happy with Heart! Said their UK support was snappy, and it's certainly a much better control panel than antiquated Donhost.

    The cp and uptime record were the only reasons for choosing Donhost back when Daniel Conlon was in charge. Now there is no reason at all to choose them - their two unique selling points are an unreliable service and crap support...

  30. #30
    Join Date
    Feb 2007
    Location
    United Kingdom
    Posts
    1,245
    Quote Originally Posted by Xmac View Post
    Well, Donhost have now lost my business, but the movement of 400 accounts will take some doing.

    But the satisfaction of saying sayonara to that bunch of bozos will be immense!

    If anyone's got recommendations for a better reseller package then let us know.

    Ironically, I asked a fellow reseller (not with Donhost) who he would recommend, and he was very happy with Heart! Said their UK support was snappy, and it's certainly a much better control panel than antiquated Donhost.

    The cp and uptime record were the only reasons for choosing Donhost back when Daniel Conlon was in charge. Now there is no reason at all to choose them - their two unique selling points are an unreliable service and crap support...
    Heart have their own custom control panel don't they?

    The only reason that is a problem is if you ever wanted to move away from them in the future then it is going to be a tedious operation, having to create each account individually, then move all the files over individually. Just like you are going to have to do with your Donhost account.

    If you go with a supplier that uses a standard control panel, like cPanel, or Plesk, then if you need to move again, just find a host that uses the same control panel, backup your site(s), using the backup facility in the control panel, upload them to your new account, and ask the new supplier to create the new accounts from the backups, then change the dns/nameservers and your site(s) transferred, and if done properly, without any downtime. Most suppliers will even do the transfers for you.

    Makes it easier if you need to get out of a similar situation in the future.

    Some good providers that I know are:

    UK
    http://www.clook.net/
    http://ukwebsolutionsdirect.co.uk/
    http://www.unitedhosting.co.uk/
    http://ezpzhosting.co.uk/ - will provide enduser support for your clients as well
    http://innohosting.com/ - will provide enduser support for your clients as well

    US
    http://www.mddhosting.com/
    http://speedysparrow.com/

    Hope these help

  31. #31
    Quote Originally Posted by Xmac View Post
    Well, Donhost have now lost my business, but the movement of 400 accounts will take some doing.

    But the satisfaction of saying sayonara to that bunch of bozos will be immense!

    If anyone's got recommendations for a better reseller package then let us know.

    Ironically, I asked a fellow reseller (not with Donhost) who he would recommend, and he was very happy with Heart! Said their UK support was snappy, and it's certainly a much better control panel than antiquated Donhost.

    The cp and uptime record were the only reasons for choosing Donhost back when Daniel Conlon was in charge. Now there is no reason at all to choose them - their two unique selling points are an unreliable service and crap support...
    Donhost and Webfusion now only provide reseller hosting through their "sister" company Heart Internet. Personally I would tread carefully as there may well be a frying pan and fire issue here.

    Have you looked at Clook or United Hosting? I am nothing to do with either of those companies and don't (yet) host with them but it's highly likely I will be moving to one of them.

    Heart Internet worries me because of it's highly automated nature and "unlimited" offerings will only ever disappoint or worse.

  32. #32
    @ Gareth

    You were posting as I was writing mine.

    Much more focused than my post and much more useful too.

    Business continuity and planning for it is something I just have not done, at least in regard to my hosting requirements.

    Your comments are spot on and I shall be adopting this approach for my future hosting solution so as to mitigate at least some of the overhead work I am now faced with in moving my clients.

  33. #33
    Some very helpful comments here, thanks everybody.

    Just looking at Clook right now.

    I do actually have a large United Hosting reseller account, which I use for commerce sites. They're amongst the very best hosting companies in my experience, but it would cost too much to migrate all my Donhost accounts to them.

    Good points about choosing cPanel or WHM as it's a breeze to transfer accounts - lesson learnt.

  34. #34
    Donhost server 50 outage

    Remember this from the Donhost support page:

    Delivery of email will be turned back on when all sites are restored. This will ensure that no emails sent during this period are lost.

    Absolute rubbish as it turns out.

    I have no emails from the period between 20:27 on 24/2/13 and 07:26 on 27/2/13

    Nobody at Donhost seems to know what they are doing. These emails are "lost". Thank you very much Donhost.

    Right, I'm guessing that I'm not the only one in this boat. Just how much business, business confidence and goodwill do you think we have lost collectively?

    After having promoted responsive web design to my existing clients and to a targeted group of prospects I could reasonably have expected enquiries which will now never materialise, again thank you Donhost.

  35. #35
    I have decided to go with Clook internet for now. They have a month-free promotion at present, so although it's no indicator of long-term reliability, it will be enough to see how I go - although I may end up eventually going for another account with United Hosting, and cutting back on the budget accounts.

  36. #36
    Join Date
    Feb 2007
    Location
    United Kingdom
    Posts
    1,245
    Quote Originally Posted by Xmac View Post
    I have decided to go with Clook internet for now. They have a month-free promotion at present, so although it's no indicator of long-term reliability, it will be enough to see how I go - although I may end up eventually going for another account with United Hosting, and cutting back on the budget accounts.
    Both Clook, and United Hosting are good providers. I am sure you will be happy with both/either.

  37. #37
    I see that theregister.co.uk has picked up on this and may have used this discussion as a source.

    The full link would be posted here if I could, apparently because I have not made 5 or more posts then I cannot do so . . . . . strange as last time I checked 18 was greater than 5.

    Never mind.

    (Search for donhost @ theregister.co.uk)

    Try this >>>> theregister.co.uk/2013/03/01/one_server_takes_down/
    Last edited by Vibrance; 03-01-2013 at 05:20 AM.

  38. #38
    Server 56 Down now sound familiar?

    "Due to a full system failure on Server 56, our administrators have been unable to recover the server to deliver websites and associated services.
    Our system administrators are currently restoring all sites from our fail safe backups.
    The restoration is expected to complete later this evening.
    We wish to apologise for the inconvenience."

    This is a joke, I'm getting out ASAP

  39. #39
    Indeed, Donhost are getting a reputation for very consistent service - of the unreliable, bungling kind...

    Server 56 has a large concentration of my sites, including some busy ecommerce ones, so this really is rubbing salt into things. I have set up another account at Clook Internet, but it will take me several weeks to switch sites over as, due to Donhost's poxy cp interface, there's no easy way to transfer sites.

    Thanks Donhost!

    P.S. Just to be clear if anyone's thinking of using Donhost and comes across this thread - never under any circumstances sign up for Donhost/Webfusion/Host Europe, they have become one of the worst hosts in all my 18 years of web hosting experience!!

  40. #40

    DONHOST - LUDICROUS SHAMBLES

    Donhost server 56 down now.

    Server 56 failed some time in the morning on 10th March (Donhost support page announcement timed at 11:45am).

    Currently stating "restoration is expected to complete later this evening", it's now 8:30pm as I type this so the server has already been down for around 10 hours now.

    This server has two of my sites on it, both belonging to the same customer, one is an online shop for their products. Furthermore I am currently working on a new project for this customer and tomorrow morning am due to update them on work done yesterday. Yes , working on a Saturday, playing catch up from the previous server 50 failure which was down for four days.

    This just gets worse. I am dreading getting to 9am tomorrow morning and finding out that their two sites are still down and that there is no email service for them.

    I am of the opinion that Donhost shared hosting is no longer viable as part of my business. There are clear signs that the Donhost commitment to shared hosting is a thing of the past.

    Having spoken to Donhost support this evening (and many times during the server 50 shambles) I have been told / advised, more than once, that VPS or dedicated would "be better" for me. However, I am of the opinion that I pay Donhost what they ask for providing shared hosting and for that I am entitled to reasonable standards of service. Suffice it to say that nowhere else in the hosting industry is it reasonable to take four working days to restore one web server.

    It remains to be seen how long it takes Donhost to bring server 56 back to life but all bets are off as far as I am concerned, confidence in Donhost ability to recover even one failed server is nil right now.

Page 1 of 2 12 LastLast

Similar Threads

  1. donhost is the best!
    By opportu in forum Reseller Hosting
    Replies: 10
    Last Post: 09-01-2002, 09:37 AM
  2. Can Donhost get away with it?
    By blinkinhek in forum Reseller Hosting
    Replies: 3
    Last Post: 02-11-2002, 10:01 AM
  3. donhost
    By callumhender in forum Reseller Hosting
    Replies: 3
    Last Post: 02-09-2002, 12:02 PM
  4. Directoris vs Donhost. Donhost continues to go down..
    By LastActionHero in forum Web Hosting
    Replies: 12
    Last Post: 08-18-2001, 01:29 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •