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  1. #1
    Join Date
    Dec 2005
    Location
    England, UK
    Posts
    659

    ArcticDesk – A powerful yet lightweight support help desk – New Year sale

    New Year sale – 20% off

    We are running a promotion to celebrate the new year, with a price of $11.95/m for our monthly license (20% off). This fantastic price can be claimed by using the coupon code ‘NEWYEAR’ on the link below. This discount will be valid until the 31st of January.

    http://www.arcticdesk.com/manage/cart.php?a=add&pid=4

    ArcticDesk v1.1.2 Maintenance Release

    We have just published v1.1.2 which is our first maintenance release for ArcticDesk. Whilst it contains no new feature, it addresses a few reported bugs and patches a minor security flaw described below, as such we recommend that all users upgrade as soon as possible.

    As mentioned above, v1.1.2 addresses a minor security flaw that was identified that affects all previous versions of ArcticDesk. The flaw gives the potiential for php code to be executed that resides outside of the ArcticDesk installation folder. We have no reason to believe that this was ever exploited on a customer installation, the flaw was identified internally as part of a routine code review.

    The full changelog can be found at the following page:
    http://www.arcticdesk.com/docs/index...otes#Changelog

    About ArcticDesk

    http://www.arcticdesk.com

    ArcticDesk is a support help desk application that is powerful and yet lightweight. It allows you to support customers over several channels (including social media) with better organisation. Below are some of the key features included:
    • Single inbox for all channels of support
    • Twitter integration
    • Knowledgebase for self-service support
    • Announcements, downloads, server status
    • Fully featured REST API
    • Smarty template system for both customer facing and operator area
    • Language files for both customer facing and operator area
    • E-mail piping, e-mail download and remote e-mail piping support
    • Custom fields for both tickets and users
    • Access control lists for operators
    • Rating and comment systems
    • And much, much more...


    We also offer a WHMCS integration script as well as an import script to migrate your data over.

    Take our feature tour to find out more about ArcticDesk.
    http://www.arcticdesk.com/tour.php
    SupportPal - Smart self-hosted help desk software
    Supporting multiple channels, including Twitter and Facebook. WHMCS integration available.
    LicensePal - Discounted popular web hosting software licenses
    cPanel, InterWorx, SolusVM, CloudLinux, Blesta, Softaculous, Installatron, and much more!

  2. #2
    Join Date
    Jan 2013
    Posts
    258
    I like the product, but are you guys looking into adding a live chat and/or a billing solution to it? I know a WHMCS Integration is available but it'd be nice to be able to do it all from one admin panel.
    ⚫⚪⚫⚪ Running your web hosting business has never been easier - Hostistic.com
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  3. #3
    Join Date
    Dec 2005
    Location
    England, UK
    Posts
    659
    Quote Originally Posted by DesignAve View Post
    I like the product, but are you guys looking into adding a live chat and/or a billing solution to it? I know a WHMCS Integration is available but it'd be nice to be able to do it all from one admin panel.
    Thanks! We're very focused on support, and we are definitely looking to add a live chat feature soon.

    I can't say we would venture out beyond support at the moment. The issue with many all-in-one systems is that a few parts of the application are lacking and aren't improved as frequently in comparison to other parts, so you are trading usability for convenience. We do target our product at businesses that require something more powerful than what is generally offered by all-in-one systems.
    SupportPal - Smart self-hosted help desk software
    Supporting multiple channels, including Twitter and Facebook. WHMCS integration available.
    LicensePal - Discounted popular web hosting software licenses
    cPanel, InterWorx, SolusVM, CloudLinux, Blesta, Softaculous, Installatron, and much more!

  4. #4
    Join Date
    Aug 2006
    Posts
    1,171
    Quote Originally Posted by Lpal-Jay View Post
    The full changelog can be found at the following page:
    http://www.arcticdesk.com/docs/index...otes#Changelog
    Quote Originally Posted by Lpal-Jay View Post
    Release Version 1.1.2
    Release Date 19th January 2012
    Release Type Maintenance Release
    Release Date 19th January 2012 + 1
    WebSitePanel/ MspControl / SolidCP / Smartermail / Installation / Configuration / Troubleshooting / Migrations
    Windows Server Management / Security / Hardening
    I speak English and Spanish

  5. #5
    Join Date
    Dec 2005
    Location
    England, UK
    Posts
    659
    Quote Originally Posted by jackpx View Post
    Release Date 19th January 2012 + 1
    Haha, thank you. I've just corrected that
    SupportPal - Smart self-hosted help desk software
    Supporting multiple channels, including Twitter and Facebook. WHMCS integration available.
    LicensePal - Discounted popular web hosting software licenses
    cPanel, InterWorx, SolusVM, CloudLinux, Blesta, Softaculous, Installatron, and much more!

  6. #6
    Join Date
    Aug 2004
    Location
    Earth
    Posts
    8,154
    All the features look great Jay!

  7. #7
    Join Date
    Oct 2010
    Location
    New York
    Posts
    1,582
    Quote Originally Posted by WireNine View Post
    All the features look great Jay!
    Wait until you see v1.2.0...

  8. #8
    Join Date
    Jan 2013
    Posts
    182
    When is the next release planned for?

  9. #9
    Join Date
    Dec 2005
    Location
    England, UK
    Posts
    659
    Quote Originally Posted by ddings View Post
    When is the next release planned for?
    We're aiming for a beta release in early February and the final release a couple of weeks later.
    SupportPal - Smart self-hosted help desk software
    Supporting multiple channels, including Twitter and Facebook. WHMCS integration available.
    LicensePal - Discounted popular web hosting software licenses
    cPanel, InterWorx, SolusVM, CloudLinux, Blesta, Softaculous, Installatron, and much more!

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