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01-19-2013, 06:09 PM #1Web Hosting Master
- Join Date
- Dec 2005
- Location
- England, UK
- Posts
- 659
ArcticDesk A powerful yet lightweight support help desk New Year sale
New Year sale 20% off
We are running a promotion to celebrate the new year, with a price of $11.95/m for our monthly license (20% off). This fantastic price can be claimed by using the coupon code NEWYEAR on the link below. This discount will be valid until the 31st of January.
http://www.arcticdesk.com/manage/cart.php?a=add&pid=4
ArcticDesk v1.1.2 Maintenance Release
We have just published v1.1.2 which is our first maintenance release for ArcticDesk. Whilst it contains no new feature, it addresses a few reported bugs and patches a minor security flaw described below, as such we recommend that all users upgrade as soon as possible.
As mentioned above, v1.1.2 addresses a minor security flaw that was identified that affects all previous versions of ArcticDesk. The flaw gives the potiential for php code to be executed that resides outside of the ArcticDesk installation folder. We have no reason to believe that this was ever exploited on a customer installation, the flaw was identified internally as part of a routine code review.
The full changelog can be found at the following page:
http://www.arcticdesk.com/docs/index...otes#Changelog
About ArcticDesk
http://www.arcticdesk.com
ArcticDesk is a support help desk application that is powerful and yet lightweight. It allows you to support customers over several channels (including social media) with better organisation. Below are some of the key features included:
- Single inbox for all channels of support
- Twitter integration
- Knowledgebase for self-service support
- Announcements, downloads, server status
- Fully featured REST API
- Smarty template system for both customer facing and operator area
- Language files for both customer facing and operator area
- E-mail piping, e-mail download and remote e-mail piping support
- Custom fields for both tickets and users
- Access control lists for operators
- Rating and comment systems
- And much, much more...
We also offer a WHMCS integration script as well as an import script to migrate your data over.
Take our feature tour to find out more about ArcticDesk.
http://www.arcticdesk.com/tour.php█ SupportPal - Smart self-hosted help desk software
Supporting multiple channels, including Twitter and Facebook. WHMCS integration available.
█ LicensePal - Discounted popular web hosting software licenses
cPanel, InterWorx, SolusVM, CloudLinux, Blesta, Softaculous, Installatron, and much more!
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01-19-2013, 07:46 PM #2Web Hosting Guru
- Join Date
- Jan 2013
- Posts
- 258
I like the product, but are you guys looking into adding a live chat and/or a billing solution to it? I know a WHMCS Integration is available but it'd be nice to be able to do it all from one admin panel.
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01-19-2013, 08:23 PM #3Web Hosting Master
- Join Date
- Dec 2005
- Location
- England, UK
- Posts
- 659
Thanks! We're very focused on support, and we are definitely looking to add a live chat feature soon.
I can't say we would venture out beyond support at the moment. The issue with many all-in-one systems is that a few parts of the application are lacking and aren't improved as frequently in comparison to other parts, so you are trading usability for convenience. We do target our product at businesses that require something more powerful than what is generally offered by all-in-one systems.█ SupportPal - Smart self-hosted help desk software
Supporting multiple channels, including Twitter and Facebook. WHMCS integration available.
█ LicensePal - Discounted popular web hosting software licenses
cPanel, InterWorx, SolusVM, CloudLinux, Blesta, Softaculous, Installatron, and much more!
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01-19-2013, 10:29 PM #4Web Hosting Master
- Join Date
- Aug 2006
- Posts
- 1,171
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01-19-2013, 10:35 PM #5Web Hosting Master
- Join Date
- Dec 2005
- Location
- England, UK
- Posts
- 659
█ SupportPal - Smart self-hosted help desk software
Supporting multiple channels, including Twitter and Facebook. WHMCS integration available.
█ LicensePal - Discounted popular web hosting software licenses
cPanel, InterWorx, SolusVM, CloudLinux, Blesta, Softaculous, Installatron, and much more!
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01-20-2013, 01:38 AM #6Web Hosting Master
- Join Date
- Aug 2004
- Location
- Earth
- Posts
- 8,154
All the features look great Jay!
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01-20-2013, 01:44 AM #7Web Hosting Master
- Join Date
- Oct 2010
- Location
- New York
- Posts
- 1,582
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01-26-2013, 02:52 PM #8Junior Guru
- Join Date
- Jan 2013
- Posts
- 182
When is the next release planned for?
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01-26-2013, 03:05 PM #9Web Hosting Master
- Join Date
- Dec 2005
- Location
- England, UK
- Posts
- 659
█ SupportPal - Smart self-hosted help desk software
Supporting multiple channels, including Twitter and Facebook. WHMCS integration available.
█ LicensePal - Discounted popular web hosting software licenses
cPanel, InterWorx, SolusVM, CloudLinux, Blesta, Softaculous, Installatron, and much more!
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