There was a problem with a few sites that were not accessible via the web and apache wasn't restarting. Web and all other services are back up. I started working on the problem as soon as it happened. The problem was in a bug in Tomcat. There was an bug with Tomcat's documentation and default configuration files. Tomcat reference configuration files use a log level of "warn". This is not a valid log level so it reverts to "debug" logging any URI request. This leads to extremely large log files that eat up all the space on a partition and results in apache failing. The log file grows to 2 GB because tomcat logs aren't rotated.
I have fixed the problem and have made changes so that this will not happen in the future.
Our help desk will be available again later this week, probably by tomorrow. Our old help desk was buggy and personally I didn't care for the tracking methods that it had.
Any emails that came into [email protected] in regards to this issue were responded to within 15 minutes.
Curtis, you're more than welcome to email me at chris(at)square-network.com with whatever "red flags" you see in our TOS. I think it's very customer oriented, while still protecting the company against unlawful use or questionable conduct. If there is wording that is suspect or unclear then please let me know.
The only "red flags" I see are ones geared towards anyone wanting to spam or take part in any illegal activity on my company's boxes.