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  1. #1

    WHMCS New account information email not showing correctly!

    Hi,
    I have set up WHMCS today and been through every setting. I setup all the email templates and when I made a "test" order everything worked perfectly except the new account information email.

    The email template is;
    Dear {$client_name},

    PLEASE READ THIS EMAIL IN FULL AND PRINT IT FOR YOUR RECORDS

    Thank you for your order from us! Your hosting account has now been setup and this email contains all the information you will need in order to begin using your account.

    If you have requested a domain name during sign up, please keep in mind that your domain name will not be visible on the internet instantly. This process is called propagation and can take up to 48 hours. Until your domain has propagated, your website and email will not function, we have provided a temporary url which you may use to view your website and upload files in the meantime.

    New Account Information

    Hosting Package: {$service_product_name}
    Domain: {$service_domain}
    First Payment Amount: {$service_first_payment_amount}
    Recurring Amount: {$service_recurring_amount}
    Billing Cycle: {$service_billing_cycle}
    Next Due Date: {$service_next_due_date}

    Login Details

    Username: {$service_username}
    Password: {$service_password}

    Control Panel URL: http://{$service_server_ip}:2082/
    Once your domain has propogated, you may also use http://www.{$service_domain}:2082/

    Server Information

    Server Name: {$service_server_name}
    Server IP: {$service_server_ip}

    If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the nameservers listed below.

    Nameserver 1: {$service_ns1} ({$service_ns1_ip})
    Nameserver 2: {$service_ns2} ({$service_ns2_ip}){if $service_ns3}

    Uploading Your Website

    Temporarily you may use one of the addresses given below to manage your web site:

    Temporary FTP Hostname: {$service_server_ip}
    Temporary Webpage URL: http://{$service_server_ip}/~{$service_username}/

    And once your domain has propagated you may use the details below:

    FTP Hostname: {$service_domain}
    Webpage URL: http://www.{$service_domain}

    Email Settings

    For email accounts that you setup, you should use the following connection details in your email program:

    POP3 Host Address: mail.{$service_domain}
    SMTP Host Address: mail.{$service_domain}
    Username: The email address you are checking email for
    Password: As specified in your control panel

    Thank you for choosing us.

    {$signature}
    But the email is actually showing;
    <style>
    body,td { font-family: verdana; font-size: 11px; font-weight: normal; }
    a { color: #0000ff; }
    </style>
    Any ideas?
    Cheers
    Rob
    PlusNet Host ¦ Super fast hosting ¦ 24/7 Support ¦ cPanel ¦ Domain Names ¦ VPS ¦ Free Instant Setup ¦ www.plusnethost.com

  2. #2
    Join Date
    May 2009
    Location
    Midworld
    Posts
    1,819
    What's the mail client you're using to see said results? Are they replicable with other clients/webmail?

  3. #3
    Join Date
    May 2009
    Location
    United Kingdom
    Posts
    1,695
    Hello Rob,

    How are you doing this test? Depending on your settings on the module tab of the WHMCS product the automation will act differently. If you've got it set to "Automatically setup the product as soon as the first payment is received" the invoice would have to be paid before this runs.

    Also the email will only send if the account creation was successful so make sure the account was created on the server first.

    Edit: To make sure there's no errors in the email try sending it to a test client via WHMCS, if there's an error it'll normally show a white page. If not it's likely something to do with above.

    Regards,
    Jack
    Last edited by zomex; 12-10-2012 at 05:37 PM.
    Zomex ~ Templates & services for web hosting resellers since 2009!
    #1 Web Hosting Templates for WHMCS Templates | WordPress | HTML | Blesta | Clientexec
    █ Professional WHMCS Services | Installation | Configuration | Integration | Upgrades

  4. #4
    I am using windows live mail. I know it works because it has worked in the past. The message is sending as I am receiving it but it is not displaying properly.
    Thanks
    PlusNet Host ¦ Super fast hosting ¦ 24/7 Support ¦ cPanel ¦ Domain Names ¦ VPS ¦ Free Instant Setup ¦ www.plusnethost.com

  5. #5
    Old thread I know ...But Was this ever resolved? Mine just starting doing the exact same thing!!!

  6. #6
    Join Date
    Dec 2012
    Location
    localhost
    Posts
    295
    Have you opened a support ticket with WHMCS?

  7. #7
    Did you create your email in the html section or text section ?
    OISSite.com
    VMware Cloud Hosting, High Availability, Clustering, Backup and Disaster Recovery Solutions, VMware Dedicated and Managed Servers, Linux and Windows VPS, Windows, cPanel.

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