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  1. #1

    Prolime Host Horrible Service and Won't Refund

    I paid for a server from Prolime Servers:

    prolimehost.com

    I needed some extra ip's to use for the server, he assumed I was using them to send emails? And then claimed that I sent him fake information. Now he won't refund me until I take down my post. I have done nothing wrong, I paid for a server and he won't deliver or refund until I take down my post on Webhostingtalk:

    Terrell Pettit
    Client 18/08/2012 03:00
    What is going on with this? I still do not see anything.

    Terrell Pettit
    Client 18/08/2012 03:01
    Stop wasting my damn time and refund it. You said you already did it.

    Tina Anderson
    Staff 18/08/2012 03:08

    thanks for posting on webhosting talk.

    ---
    Best Regards
    Tina Anderson
    Prolime Solutions
    How would you rate this reply? Poor Excellent



    Terrell Pettit
    Client 18/08/2012 03:45
    Have you refunded me yet or what? If you did what you said I wouldn't have to. I can call in next.

    Tina Anderson
    Staff 18/08/2012 03:49

    delete your post and then we can solve this issue.

    ---
    Best Regards
    Tina Anderson
    Prolime Solutions
    How would you rate this reply? Poor Excellent



    Terrell Pettit
    Client 18/08/2012 03:52
    Listen I have done nothing wrong, in your message above you said you processed my refund, I have not gotten it back yet. Process it and I will take it down.


    Is this how most ISP's do business these days?
      10 Not allowed!

  2. #2
    Join Date
    Mar 2007
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    DataCenter
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    Terrell,

    this would be my first and last reply in this thread, firstly we never declined for refund, tina said it will be processed in 3 working days that means you will get a refund on monday secondly, whatever she said is correct we do not host spammers, we asked to verify ownership of the site you mentioned while ordering & you never did it, we asked to fill justification and you just signed it and wrote you need it for vpn ie you again failed it, then we asked you to email us from your company domain or from the domain you plan to use then you said its not ready....now i will leave this upto fellow wht members to decide who is correct and who is wrong here

    fyi: we do not host spammer & we are not scared of such post and thread our customers love us and these thread wont make any difference.

    thanks you
    ProlimeHost - 10 Year into Business, Hosting more than 1200 server & 700 clients worldwide
    Four Datacenter Location: Dallas, Los Angeles, Phoenix & Singapore
    Cisco Managed Network | Multiple Bandwidth Providers | 24/7 on Site Engineers
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  3. #3
    Join Date
    Mar 2011
    Posts
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    Tina Anderson
    Staff 18/08/2012 03:49

    delete your post and then we can solve this issue.
    This reply of yours is completely not acceptable to me as well.

    You have complete right to suspend pr cancel the customer's account if he is not able to verify his identity or purpose of a dedicated IP. But your support refusing to help unless a thread is deleted is sad.
    Kushal || Host4Geeks LLC || Premium Hosting Services. Support that cares.
    Crazy Managed VPS Sale - cPanel - Softaculous - Monitoring - Fully Managed [INCLUDED] US / UK
    Reseller Hosting - WHMCS || CloudLinux || SSL || SSD || R1Soft || LiteSpeed || US / UK
    Blazing Fast Servers. Blazing Fast Websites. Blazing Fast Support.
      0 Not allowed!

  4. #4
    Join Date
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    the reply which he mentioned above is made few hours back and his refund was already processed on Friday morning that means his issue is already solved & as i too mentioned above monday afternoon he will get money back to his account...our billing works 3 days a week and there are certain rules which we needs to follow.
    ProlimeHost - 10 Year into Business, Hosting more than 1200 server & 700 clients worldwide
    Four Datacenter Location: Dallas, Los Angeles, Phoenix & Singapore
    Cisco Managed Network | Multiple Bandwidth Providers | 24/7 on Site Engineers
      0 Not allowed!

  5. #5
    Join Date
    Mar 2011
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    Unhappy

    Quote Originally Posted by Prolime Servers View Post
    the reply which he mentioned above is made few hours back and his refund was already processed on Friday morning that means his issue is already solved & as i too mentioned above monday afternoon he will get money back to his account...our billing works 3 days a week and there are certain rules which we needs to follow.
    It has absolutely nothing to do with his refund being processed but rather you trying to cover up something. Instead of you asking him to take down his post (i pity it) you should try to clear the confusion or issue by a follow-up reply in the thread itself.Image if every webhost were to ask their customers to delete any negative reviews.
    Kushal || Host4Geeks LLC || Premium Hosting Services. Support that cares.
    Crazy Managed VPS Sale - cPanel - Softaculous - Monitoring - Fully Managed [INCLUDED] US / UK
    Reseller Hosting - WHMCS || CloudLinux || SSL || SSD || R1Soft || LiteSpeed || US / UK
    Blazing Fast Servers. Blazing Fast Websites. Blazing Fast Support.
      0 Not allowed!

  6. #6
    What he is saying is untrue anyway, he never asked me to email him from anywhere. I filled out the form completely, I don't know what is going on over there maybe they didn't have it ready.

    All I wanted was a refund, you told me you processed it a couple of days ago:


    Tina Anderson
    Staff 15/08/2012 10:30

    we do not want to interact, i have processed your refund

    ---
    Best Regards
    Tina Anderson
    Prolime Solutions
    How would you rate this reply? Poor Excellent


    You just continue to lie and try to cover it up. All I wanted was a server, which was paid for.
      0 Not allowed!

  7. #7
    Join Date
    Mar 2011
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    3,444
    Quote Originally Posted by tsm875 View Post

    Tina Anderson
    Staff 15/08/2012 10:30

    we do not want to interact, i have processed your refund
    @tsm i feel sorry about your experience with them. Really the ethics of customer services has been blown off by them.
    Kushal || Host4Geeks LLC || Premium Hosting Services. Support that cares.
    Crazy Managed VPS Sale - cPanel - Softaculous - Monitoring - Fully Managed [INCLUDED] US / UK
    Reseller Hosting - WHMCS || CloudLinux || SSL || SSD || R1Soft || LiteSpeed || US / UK
    Blazing Fast Servers. Blazing Fast Websites. Blazing Fast Support.
      0 Not allowed!

  8. #8
    Join Date
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    Quote Originally Posted by PromptSpace-Kushal View Post
    It has absolutely nothing to do with his refund being processed but rather you trying to cover up something. Instead of you asking him to take down his post (i pity it) you should try to clear the confusion or issue by a follow-up reply in the thread itself.Image if every webhost were to ask their customers to delete any negative reviews.
    can you please ask him to post previous replies made by our support executive, which will prove the efforts we made to solve this issue in fact customer was harsh from start itself, i am sorry if you felt this way but again we are very strict with mailers and we have to follow our company policy.
    ProlimeHost - 10 Year into Business, Hosting more than 1200 server & 700 clients worldwide
    Four Datacenter Location: Dallas, Los Angeles, Phoenix & Singapore
    Cisco Managed Network | Multiple Bandwidth Providers | 24/7 on Site Engineers
      0 Not allowed!

  9. #9
    Join Date
    Sep 2011
    Posts
    987
    Prolime, I noticed you are from India. Is Tina Anderson a real or fake name?
      0 Not allowed!

  10. #10
    Join Date
    Sep 2011
    Posts
    987
    Also, you should change your WHT signature, "100% Satisfied Customer Till Date" because here is one that isn't.
      0 Not allowed!

  11. #11
    Still no refund, how long does it take to click refund in paypal? This guy is basically holding my money hostage. What have you tried to work out? You told me you refunded it on the 15th but I still see nothing.
      0 Not allowed!

  12. #12
    Join Date
    Jun 2012
    Location
    Canada
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    81
    The hosting industry seems to be the only one with such poor and rude customer service. I could never imagine trying to blackmail a customer to remove a review.
      0 Not allowed!

  13. #13
    Quote Originally Posted by PromptSpace-Kushal View Post
    @tsm i feel sorry about your experience with them. Really the ethics of customer services has been blown off by them.

    agreed
      0 Not allowed!

  14. #14

    Thumbs down

    Quote Originally Posted by n!ghtmare View Post
    Prolime, I noticed you are from India. Is Tina Anderson a real or fake name?
    How many people in india have you seen called Tina
      0 Not allowed!

  15. #15
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    Quote Originally Posted by tsm875 View Post
    Still no refund, how long does it take to click refund in paypal? This guy is basically holding my money hostage. What have you tried to work out? You told me you refunded it on the 15th but I still see nothing.
    i have already mentioned & confirmed that your refund will be processed on monday, only billing personal & our admin can access paypal account.

    @Luc - Servulous - i am really shocked to see how people at wht are reacting towards a post made by a spammer, instead of showing him right path you guys are encouraging him to continue his work and spam the network by supporting him & if the post done by Tina is offensive then too i will still stick to my words that yes our behavior towards spammers would be same.

    we have been providing quality services from past 3+ years & hosting hundreds of customer, the person who reviewed us above was trying to get /27 block by providing wrong information, he dont have site, he dont have any domains and tried to trick our sales person & the reply that tina posted was done few hours back and by that time his refund was already processed, again i would like to mention that we do not host spammers and we will continue cleaning such dirt in same way...
    ProlimeHost - 10 Year into Business, Hosting more than 1200 server & 700 clients worldwide
    Four Datacenter Location: Dallas, Los Angeles, Phoenix & Singapore
    Cisco Managed Network | Multiple Bandwidth Providers | 24/7 on Site Engineers
      0 Not allowed!

  16. #16
    Join Date
    May 2004
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    Toronto, Canada
    Posts
    5,026
    Just for clarity, if there is no violation of the rules we don't take down posts here on request so once posted, it's posted.
      0 Not allowed!

  17. #17
    We have only quoted on the way the support operator insisted he took the thread down, not on his behavior.
      0 Not allowed!

  18. #18
    Join Date
    Aug 2003
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    127.0.0.1
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    Smile

    Quote Originally Posted by GamingDuplex-DBell View Post
    How many people in india have you seen called Tina
    You'd actually be surprised how many "western" names there are in India due to the british & european influences. (There are cities that have street signs in french, Portuguese, etc. from past settlements.) - Also Christians, while a minority in India are still 25+ million people.

    That said, I can't recall a Tina in any of my travels there
      0 Not allowed!

  19. #19
    Join Date
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    Quote Originally Posted by hostedas View Post
    You'd actually be surprised how many "western" names there are in India due to the british & european influences. (There are cities that have street signs in french, Portuguese, etc. from past settlements.) - Also Christians, while a minority in India are still 25+ million people.

    That said, I can't recall a Tina in any of my travels there
    i would like to mention, we have both USA & India based staff & Tina is based at Chicago
    ProlimeHost - 10 Year into Business, Hosting more than 1200 server & 700 clients worldwide
    Four Datacenter Location: Dallas, Los Angeles, Phoenix & Singapore
    Cisco Managed Network | Multiple Bandwidth Providers | 24/7 on Site Engineers
      0 Not allowed!

  20. #20
    You accuse me of being a spammer, when all I did was pay for a server and needed some extra ip's to use on it. I didn't do anything wrong here, if you didn't want to process my order all you could have done is refund me. Which you said you did on August 15th in the ticket that I pasted above.

    You have LIED multiple times and your ethics has been thrown out of the window asking me to take down a post because I am unhappy.

    Listen all I want is my money back.
      0 Not allowed!

  21. #21
    And it doesn't take you a week to click REFUND on Paypal, unless you don't have the funds to pay me back with. Then you probably shouldn't even be in business.
      0 Not allowed!

  22. #22
    I am also sure that it was TINA FROM CHICAGO speaking to me at 5AM EST. She must be a real dedicated support operator. I could accuse you of using fake identity.
      0 Not allowed!

  23. #23
    Join Date
    May 2012
    Location
    San Jose, CA
    Posts
    78
    Quote Originally Posted by Prolime Servers View Post
    i have already mentioned & confirmed that your refund will be processed on monday, only billing personal & our admin can access paypal account.

    @Luc - Servulous - i am really shocked to see how people at wht are reacting towards a post made by a spammer, instead of showing him right path you guys are encouraging him to continue his work and spam the network by supporting him & if the post done by Tina is offensive then too i will still stick to my words that yes our behavior towards spammers would be same.

    we have been providing quality services from past 3+ years & hosting hundreds of customer, the person who reviewed us above was trying to get /27 block by providing wrong information, he dont have site, he dont have any domains and tried to trick our sales person & the reply that tina posted was done few hours back and by that time his refund was already processed, again i would like to mention that we do not host spammers and we will continue cleaning such dirt in same way...
    So where's the proof that he is a spammer then?
      0 Not allowed!

  24. #24
    Join Date
    Mar 2007
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    just to update everyone, considering this as special case our billing personal have refunded complete amount, anyone who needs proof can ask for a screenshoot via PM.
    ProlimeHost - 10 Year into Business, Hosting more than 1200 server & 700 clients worldwide
    Four Datacenter Location: Dallas, Los Angeles, Phoenix & Singapore
    Cisco Managed Network | Multiple Bandwidth Providers | 24/7 on Site Engineers
      0 Not allowed!

  25. #25
    Gee thanks, you only held on to my money for a week for no reason. You accuse me of that crap and have no proof. When all you could have done is refunded me from the get go.

    Your credibility is crap asking me to take down a post on WHT.

    I hope customers find move now that they can see what your service is really like and what kind of people work at your hosting company.
      0 Not allowed!

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