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  1. #1

    Accounts With A Products!

    Note Subject Correction: - Accounts Without A Product.

    Hi friends,

    I want to know how you handle accounts in your system that h as no products or services.

    The example of this is, a client whose hosting account or domain has expired.

    Do you keep the account active, cancel or deleted?

    Also, give reasons for why?

    Thank you.
    Okoji
    Last edited by PROGSM; 08-18-2012 at 06:01 AM.
    Top Executive @ www.ResellerFly.com -
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  2. #2
    Join Date
    May 2008
    Location
    Melbourne, Australia
    Posts
    10,472
    We keep them as records, these also come down to sales/invoices so that we can show that to the ATO (Australian Taxation Office) if we were ever audited. Other people may take their own actions to this, but under Australian law we must keep information regarding sales/transactions for up to 5 years.
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  3. #3
    Quote Originally Posted by Sparrow-Sean View Post
    We keep them as records, these also come down to sales/invoices so that we can show that to the ATO (Australian Taxation Office) if we were ever audited. Other people may take their own actions to this, but under Australian law we must keep information regarding sales/transactions for up to 5 years.
    Ok, you delete after 5years?
    Top Executive @ www.ResellerFly.com -
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  4. #4
    Join Date
    Feb 2004
    Location
    Scotland
    Posts
    2,829
    I think when it comes down to it, why do you want to delete the accounts? Are they using any resources that you could use elsewhere? If the only resource is a record in your database, I would leave it active. If nothing else, the account is already there for them to signup again in the future if they want.

    If there are resources used that you want to recover, delete it.

  5. #5
    Join Date
    Sep 2007
    Location
    UK
    Posts
    760
    We keep all account information admitedly we have only been in business for 3-4 years but it does come in useful for auditing by the accountant.

  6. #6
    Alright Guys, I need more reply here with reasons!
    Top Executive @ www.ResellerFly.com -
    VPS, Dedicated Servers and Domain Reseller Accounts.
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  7. #7

    Exclamation

    Im using ClientExec,
    & im running Pending accounts deletion that deletes pending new accounts with unpaid invoices after 7 Days,
    Once Product's Invoice is paid and client' account turned to active, I m keeping their active account wether cancelled, suspended, or didnt renew,
    Reason, is that keeping their login info active simply tells the customer that we welcome you anytime you decided to come back using our services, even if he wouldnt think of reusing us again, but the feedback & Impression
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  8. #8
    I think it's better to keep all account info for stats analytics, it's good for sales policy making.

  9. #9
    Join Date
    Jun 2007
    Location
    Miami Beach, Florida
    Posts
    617
    If you send out a monthly newsletter of products, updates or sales this can be useful. once someone has had a website it is likely they may be back for another later.
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  10. #10
    Join Date
    Oct 2011
    Posts
    1,214
    Most of the billing system have automatic things, like if client have no activity their status automatically gets changed to in-active or closed, like in WHMCS.
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