Results 1 to 17 of 17
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08-13-2012, 03:54 PM #1Newbie
- Join Date
- Jun 2008
- Posts
- 27
DatabaseByDesignLLC 10 months Review, The best Dedicated Server's provider
I'd share my experience with DatabaseByDesignLLC
Ten months ago, i have decided to try DatabaseByDesignLLC's dedicated servers, So i ordered a windows server and it's performance was great as it's DELL configuration as we desired.
After about 4 or 5 months i decided to add another 2 Linux dedicated servers with high specs. and were delivered within 24 hours as promised
I canceled the windows server due to the following reason: peering problems with other providers, as i used my windows to upload my files to other hosts many of them located in Europe, and because using only Level3 it give me small problems with other hosts for the upload speed.
on 13th of July it was the beginning of my vacation outside my country, and i subscribed in the PayPal monthly payment for my 2 linux servers "invoice date 18th of each month".
But there was a subscription error as the subscription was not for the total amount of invoice, it was only for about 30% of the invoice and i discovered that after leaving my country! and i cannot using my PayPal from another country and i will be back after 12 days after the invoice date, So what i can do, Big problems!.
I called them through phone and told them the problem and i will pay after my vacation ends.
They were really appreciated for my situation and told me happy vacation, you can pay when you back as you are one of our trusted clients! WOW. this brings me a good feeling for the relation that should be done between any hosting company to their clients
Conclusion:
Staff : Really respectful and trying to gain client's appreciation..
Support : 10/10 "each ticket i made from a total of 5 tickets, replied within 5-10 minutes max. even during vacations!"
Network : 9.5/10 we had only one drop for 30 minutes from about 8 months of 99.9999% network up-time
- I really wish from them to add more providers besides Level3.
Prices : 9/10
Willingness to help their clients 10/10
I can post my ips if required by moderators
Kind Regards
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08-20-2012, 01:14 PM #2Junior Guru Wannabe
- Join Date
- Mar 2012
- Posts
- 62
Have you read all the points in their ToS?
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08-20-2012, 05:29 PM #3WHT Addict
- Join Date
- Aug 2011
- Location
- Vancouver, BC
- Posts
- 165
Great to hear yet another success story! Glad to see they were able to accomodate for your situation. (Next time - you could always VPN to your server and access Paypal from there!)
vanVPS Hosting | Vancouver Canada KVM VPS | 100% Uptime SLA
[100Mbps Port] [Custom High Performance Solutions] [Secure Remote Console]
PEER 1's Fast Fiber Network | RAID10 | 2 x Gigabit Uplinks Per Node
http://vanvps.com
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08-20-2012, 05:41 PM #4Junior Guru
- Join Date
- Nov 2011
- Location
- Johnson City, TN
- Posts
- 183
Their TOS seems pretty standard to me :-). We use them as one of our East Coast providers and they've been an absolute pleasure to deal with. We needed a custom server and it was deployed in 24 hours flat, exactly how we asked for it. To be honest, their competition needs to take notes on how to handle new accounts because they're blowing them away :-).
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08-20-2012, 05:47 PM #5Web Hosting Master
- Join Date
- Oct 2003
- Location
- The Netherlands
- Posts
- 1,269
I'm not surprised.
The DatabaseByDesign crew have been outstanding for me as well back in 2009/2010.
The reason I'm not with them is that my customers are here in Europe, not in the US, otherwise I would have loved to keep servers there.
@n8bit good tip ;-)
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08-21-2012, 10:49 AM #6Junior Guru Wannabe
- Join Date
- Mar 2012
- Posts
- 62
I'm genuinely interested. Why should I notify them when I change root password?
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08-21-2012, 10:54 AM #7Junior Guru
- Join Date
- Nov 2011
- Location
- Johnson City, TN
- Posts
- 183
If you ever lock yourself out of your server and need to get back in, they're going to be the only ones with direct access to your server. You can either allow them to log-in, or re-image the server and potentially lose all your data :-). It really makes the choice easy and this is only one example.
At the end of the day, they're your provider and you chose to do business with them. If you can't trust them with the data they could easily obtain in the first place, you don't need to be hosting with them and should immediately chose another provider (who, most likely, will have the same policies).
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09-16-2012, 06:04 AM #8Newbie
- Join Date
- Jun 2008
- Posts
- 27
Hello All
I really need to update my Reveiw
From my review topic's date till now, the service is excellent
I didn't contact support from about 4 month till now for anything, i just pay my invoice in due date!
Uptime above 99.9999% if it's not 100%
I really trust this company as i have my Huge forum with them, as uptime is very important for us
I am happy to be
DatabaseByDesignLLC client!
I hope if they can expand their business to include Colocation offers
if they offered colocation, i will do without any hesitation
Thanks again DatabaseByDesignLLC "you are the best"
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09-16-2012, 06:36 AM #9Disabled
- Join Date
- Jun 2011
- Location
- Indonesia
- Posts
- 1,776
Wow I don't know they're a good one
Because they price is amazing cheap
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09-16-2012, 06:46 AM #10Newbie
- Join Date
- Feb 2012
- Posts
- 18
Yeah, thanks for this review and your followup. I'm considering them
They can change the root password using a livecd either way, so re-imaging the server is definitely unnecessary. But, I guess booting into a livecd does involve downtime.
I would still have to agree on this point, though.
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09-16-2012, 07:19 AM #11Web Hosting Master
- Join Date
- May 2006
- Posts
- 873
If you have KVM access and encrypt / without the root password it is pretty hard to have access to your data (obviosly no firewire, no strange dma things...) and will need some steps that in certain cases might not be feasible at all (like modifying the boot partition to trick the user into leaking the password: you can avoid those situations by booting the server with a local image loaded via KVM instead of relying on remote /boot)
With root access (password) instead you can just login locally once the server is running and the partition is mountedLast edited by EvolutionCrazy; 09-16-2012 at 07:24 AM.
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09-16-2012, 04:02 PM #12Web Hosting Master
- Join Date
- Dec 2009
- Posts
- 2,297
http://www.databasebydesignllc.com/
Their website makes mention of XO, Internap, Cogent and Sprint.
Maybe they have more than only Level3 and you are not aware??
I think it would be good to make sure you are not saying something that is not true, or that they make you aware of what is really true. Or hopefully there is a reason for the logos on their website if what you say is true.
If they only do have a single carrier, do they at least have a dual handoff to diverse Level3 routers?█ REDUNDANT.COM • Equinix Data Centers • Performance Optimized Network
█ Managed & Unmanaged • Servers • Colocation • Cloud • VEEAM
█ sales@redundant.com
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09-16-2012, 04:10 PM #13Web Hosting Guru
- Join Date
- May 2008
- Location
- Philadelphia, PA
- Posts
- 250
We path-prepend our BGP statement so that all traffic flows inbound across Level3. We have Level3 and Cogent for primary outbound with Comcast possibly being added by the end of the year. XO and Sprint are not in our BW pools anymore.
The site needs to be updated, thanks for the heads up!Database By Design, LLC
Philadelphia, PA Datacenter (401 North Broad)
Premium Dedicated Server Hosting, Complex Hosting Solutions and Public/Private Cloud.
866.488.7770 | Contact Us | www.databasebydesignllc.com
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09-16-2012, 09:11 PM #14Web Hosting Master
- Join Date
- Dec 2009
- Posts
- 2,297
█ REDUNDANT.COM • Equinix Data Centers • Performance Optimized Network
█ Managed & Unmanaged • Servers • Colocation • Cloud • VEEAM
█ sales@redundant.com
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09-16-2012, 10:09 PM #15Web Hosting Guru
- Join Date
- May 2008
- Location
- Philadelphia, PA
- Posts
- 250
Database By Design, LLC
Philadelphia, PA Datacenter (401 North Broad)
Premium Dedicated Server Hosting, Complex Hosting Solutions and Public/Private Cloud.
866.488.7770 | Contact Us | www.databasebydesignllc.com
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09-16-2012, 10:26 PM #16Web Hosting Guru
- Join Date
- May 2008
- Location
- Philadelphia, PA
- Posts
- 250
Database By Design, LLC
Philadelphia, PA Datacenter (401 North Broad)
Premium Dedicated Server Hosting, Complex Hosting Solutions and Public/Private Cloud.
866.488.7770 | Contact Us | www.databasebydesignllc.com
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10-11-2012, 02:25 PM #17Web Hosting Master
- Join Date
- Apr 2009
- Location
- UK
- Posts
- 824
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