Here's how you do it:
The first thing you need to do is generate the custom code for your site from within the Crafty Syntax Admin panel - select the *department* tab, and generate your custom code - you will later need to paste this code into your Drupal installation, so it's not a bad time to copy all of this text that you will be pasting in a couple of minutes
Now let's go to our Drupal site and login as the site administrator.
Under *site configuration*, choose *input formats*, and then *add a new input format* (the url to get there is http://yoursite.sld.tld/admin/settings/filters
Click *Save Configuration* and then go back to *site building ==> blocks* (http://yoursite.sld.tld/admin/build/block
) and create a new block by clicking *add block*.
In the block description put something into the field like, "CSLH", "CraftySyntax", or "Live Help". Something that will be obvious to you and describes the role of the block you're creating
Leave the *block title* Blank. You're going to place a graphic in this block which obviates the need to have a title for the block.
In the *block body* text box, paste the code that you generated from within Crafty Syntax for this site (You generated this custom code from the admin panel inside of CraftySyntax under the *department* tab.
Save this new block by clicking on *save block*.
That was easy wasn't it? And the good news is that the hard part is over!
Now, you should be back at *site building ==> blocks* (http://yoursite.sld.tld/admin/build/block
) and if you named this block CSLH then scroll down to locate this block and select the location where you want it to appear - "sidebar first", "sidebar last", "footer", etc. I can't choose this part for you. It's just important to know that you have choices and once you pick a location you can exit out and you're all done.
The one thing I would mention, is that not all locations are always shown on all pages, depending on how you set up your drupal site. For example, the locations of the menus, the header, and the footer is usually shown on all drupal pages, and if you want the option for CraftySyntax to be available to your visitors on all pages, then you need to pick a block location that will be present at all times.
With the new CSLH version 4.x.x you'll note that there are two code generation tools for the departments - the HTML (Classic or Standard), and the "Insite Chat". If you pick the latter, then you want to pick *footer* for placement in a block.
It's done now so all you have to concern yourself is where and when you want this block to be present.
The instructions here work with Drupal 6 - no need to install any modules or take a class in rocket science just to figure out whether those modules even actually work or not
I hope that helps!
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