Originally Posted by BrettB
I've surprisingly found Amazon's support quite efficient. Whenever I've had to change an order that was already locked, it only took about a minute via live chat.
My own experience:
I've had multiple experiences with these guys and cancelling orders that were "locked". At one point, an order that was less than an hour old was "locked" and charged. Called up, told them that there was a mistake with one of the products. Did they do anything about it? No. Their response was pretty lackluster, the typical "we don't care about you, the customer" garbage, claiming "it was shipping (soon)". Well, that "soon" turned out to be 3 days later. There's no excuse for that kind of pathetic, lackluster support.
I've mailed them multiple times regarding items that were supposed to be in the same order being charged separately (ie: each item). At the time there was an issue with PayPal denying charges because too many charges were sent to the debit card. Their response? Typical corporate BS about shipping things on different days. Turns out that they did, in fact ship them all on the same day, from what looks to be the same place.
I've emailed them, called them, multiple times, instructing them to use FedEx, NOT UPS, as UPS has screwed up so many of my deliveries it's not even funny. Their response? No.
A few months back, I had to swap out cards on their system. Doing so forced me to have to change payment method for more than a few preorders. Some of these were collectors editions (Diablo 3, etc) that you couldn't order any more. Well, it turns out that the ones that were most important couldn't be changed at all, so I called them. Their response? Cancel the order and place a new one. Nice try... Too bad some of that stuff can't be reordered. Their own incompetence and software glitches caused me to not be able to order this stuff. Not exactly happy there.
Lately their "one click order" system has been so screwy, it throws everything into different orders itself. Not a good thing at all.
I'd say Amazon's support hasn't raised any bars. They've pretty much dropped the ball on every single thing imaginable, and don't care about their customers whatsoever. After 4 years of prime membership, this will probably be the last. Their support is pathetic, their "technology" is a joke, and they have zero concern for their customer at all.