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06-22-2012, 03:22 PM #1Junior Guru Wannabe
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Is Softlayer still a toxic network
Hi, I've been getting hit with a ton of spam from a domain name that I won't mention on the forum. When I do a domain look up I see that their host is Softlayer.com. Further Googling reveals that Softlayer is labeled a toxic network due to the huge amounts of spam coming from it's servers. Is this still the case? I thought Softlayer was a respectable host around these forums? My servers continue to be pounded daily by the unmentioned website, even though I blacklisted it. Should I call Softlayer and complain?
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06-22-2012, 03:26 PM #2Retired Moderator
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06-22-2012, 03:31 PM #3Junior Guru Wannabe
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06-22-2012, 03:43 PM #4Junior Guru Wannabe
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I called Softlayer's abuse line and an automated voice instructed me to send an email to Softlayer's abuse line. But since they don't monitor that telephone line I have no confidence that they will monitor the email box either.
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06-22-2012, 03:50 PM #5Web Hosting Master
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SoftLayer is one of the largest dedicated server providers in the world and its not really a surprise that you see spam coming from them, they have 10's of thousands of machines online (heck it might even be close or over 100k by now with their expansions into Europe and Asia).
You will not find many companies that provide live assistance (telephone or chat) for abuse complaints. You need to just email them and I bet you will get a reply back within a few hours.
They are fully staffed support and sales wise around the clock and if the abuse is an emergency I am sure they will route you to get it handled, but since its just spam I wouldn't really qualify it as an emergency - use an antispam tool on your email.
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06-22-2012, 03:51 PM #6Web Hosting Master
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That is STOP to email the abuse address. I am sure they will respond, and open a abuse case with the details you will provide.
Why not create this thread and ask cor a contact after you have emailed them and if they ignore the problem.█ hostingcove.com | Tennessee Based Hosting Provider.
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06-22-2012, 03:58 PM #7Junior Guru Wannabe
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06-22-2012, 04:00 PM #8
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06-22-2012, 04:02 PM #9Junior Guru Wannabe
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06-22-2012, 04:06 PM #10Junior Guru Wannabe
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I manually blacklisted the website using Boxtrapper. When I check my logs I see that the website is successfully blocked, but there are hundreds of instances of that site being blacklisted in my logs. That means hundreds of emails leaving my server to that website letting them know they are blacklisted. It's slowing down my server.
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06-22-2012, 04:16 PM #11
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06-22-2012, 04:39 PM #12Web Hosting Master
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Send an email to softlayer letting them know about the problem and showing evidence of it, they will take care, I know it for experience.
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06-22-2012, 06:28 PM #13Junior Guru Wannabe
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06-22-2012, 06:31 PM #14Junior Guru Wannabe
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06-22-2012, 06:33 PM #15Owner of the net for a day
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If softlayer is toxic that must make several other large providers known minefields and open air uncontained nuclear waste dumps.
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06-22-2012, 06:35 PM #16Web Hosting Master
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06-22-2012, 06:53 PM #17Web Hosting Master
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You're using boxtrapper???
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06-22-2012, 07:02 PM #18Web Hosting Master
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So you expect Softlayer to know exactly who you are and who you're referring to when they have over 90,000 servers currently in operation globally?
abuse@softlayer.com -- Contact them.
I worked with them for over five years and I can assure you that they take spam reports very seriously. While you might not get a response, trust me, the owner of the IP address sure as heck hears from them.█ Matthew Rosenblatt, and I do lots of things.
█ Used to be a full time server administrator, now I help build cruise ships and inspect homes.
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06-22-2012, 08:46 PM #19Junior Guru Wannabe
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06-22-2012, 08:48 PM #20Junior Guru Wannabe
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06-23-2012, 01:16 AM #21
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06-23-2012, 09:49 AM #22Moving the Web Forward
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07-02-2012, 03:38 PM #23Junior Guru Wannabe
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Thank you for the suggestion. By the way, Softlayer never replied to me about the spam domain hosted on two of their servers. The spam domain continues to send hundreds of emails a day to my server.
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07-02-2012, 03:40 PM #24Moving the Web Forward
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07-02-2012, 03:43 PM #25Web Hosting Master
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