Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : WHMCS ROCKS AGAIN! - DO NOT TOUCH "SAVE" IN SETTINGS!

[alnitech]

Hi Folks,

WHMCS rocks again!

I've made a simple change to settings and right away started to receive e-mails from our clients "Client area no longer works for me", I've checked and WOW! It is really screwed up! My web development experience pointed me right away that it is related to "Localization".

I was right. Default language setting is screwed up in DB with no way to change it back (tblconfiguration table key Language has "english" instead of "English"). I've changed it manually with phpmyadmin and everything started to work just fine.

You say - regular bug? NO WAY! I submitted it to WHMCS and here is how they handled the case:

"Hi,

Your support & updates period for the owned license has expired. Therefore before you can access the downloads again or contact support you must renew. To do that navigate to Services > View Available Addons in our client area @ http://whmcs.com/members/

Regards,
Sam"

I am 100% it was introduced with latest "patches". Be careful, do not press "save" in general settings!

[techjr]

The latest patches have caused more than one issue. One including an issue with domain verification and one language related.

When was the last time you patched?

[alnitech]

Originally Posted by techjr

The latest patches have caused more than one issue. One including an issue with domain verification and one language related.

When was the last time you patched?

It wasn't long time ago.

[veedub]

Yikes... though i'm a previous WHMCS owner and switched (and very happy) with HostBill i'm surprised with WHMCS these days. Feel that "Quality Control" is really lacking.

They were real picky before releasing anything. Their software would rarely have any real bugs or issues because they were seriously testing it before risking public ridicule. I feel like it's going down hill.

Though i'll give them a piece of credit though. Trying to recover from recent events + patching software at the same time, i guess that's a lot on ones plate. Last few patches though i've heard some serious bugs and problems.

Got too comfortable with the money and forgot to keep ontop of server/software i guess

[techjr]

Originally Posted by alnitech

It wasn't long time ago.

So when?

Originally Posted by veedub

Yikes... though i'm a previous WHMCS owner and switched (and very happy) with HostBill i'm surprised with WHMCS these days. Feel that "Quality Control" is really lacking.

They were real picky before releasing anything. Their software would rarely have any real bugs or issues because they were seriously testing it before risking public ridicule. I feel like it's going down hill.

Though i'll give them a piece of credit though. Trying to recover from recent events + patching software at the same time, i guess that's a lot on ones plate. Last few patches though i've heard some serious bugs and problems.

Got too comfortable with the money and forgot to keep ontop of server/software i guess

While I'm not a current fan of their lack of internal security, the bugs are understandable if they are to fix exploits. You want to release a patch as soon as possible. While it doesn't make me happy to patch and have something break. It's far better than having patch come out an hour later and being hacked in the mean time.

[alnitech]

Originally Posted by techjr

So when?

I am not quite sure that you need to know it as well as anybody else.

Originally Posted by techjr

While I'm not a current fan of their lack of internal security, the bugs are understandable if they are to fix exploits. You want to release a patch as soon as possible. While it doesn't make me happy to patch and have something break. It's far better than having patch come out an hour later and being hacked in the mean time.

It is not a question of bug, the problem is their support. I spent my time on troubleshooting the problem and reporting with complete details to them, but as result instead of simple "thank you we will take a look when time allows" i got response like "PAY YOUR MONEY A***LE!"

[techjr]

Originally Posted by alnitech

It is not a question of bug, the problem is their support. I spent my time on troubleshooting the problem and reporting with complete details to them, but as result instead of simple "thank you we will take a look when time allows" i got response like "PAY YOUR MONEY A***LE!"

Well, lets assume for a second you are the only one to report this bug regardless if 10 or even hundreds of people have it. According to them, your support with them has expired. If they think it's limited to you, regardless if it is or not, that would be a pretty common response.

I'm honestly not sure whats wrong with it and not sure why you wouldn't be up to date with that regardless.
I do think they should have responded after testing it themselves though just to make sure.

[alnitech]

Originally Posted by techjr

Well, lets assume for a second you are the only one to report this bug regardless if 10 or even hundreds of people have it. According to them, your support with them has expired. If they think it's limited to you, regardless if it is or not, that would be a pretty common response.

I'm honestly not sure whats wrong with it and not sure why you wouldn't be up to date with that regardless.

Honestly, I worked in software development for 7+ years and submitted numerous bugs to Microsoft / java (and many others) as well as handled thousands issues by myself, so i know what i am talking about. For example java will say you THANK YOU, but we are busy now and if you need this to be resolved ASAP, you need to pay $20...

I am not asking for support, I am submitting a bug and by doing this i am committing to product stability and reliability FOR FREE. Any company should say THANK YOU first, because i've done what their QA supposed to do.

[techjr]

Originally Posted by alnitech

Honestly, I worked in software development for 7+ years and submitted numerous bugs to Microsoft / java (and many others) as well as handled thousands issues by myself, so i know what i am talking about. For example java will say you THANK YOU, but we are busy now and if you need this to be resolved ASAP, you need to pay $20...

I am not asking for support, I am submitting a bug and by doing this i am committing to product stability and reliability FOR FREE. Any company should say THANK YOU first, because i've done what their QA supposed to do.

Yeah I completely agree. I understand why they did the reply even though saying thank you probably would have been best. Testing it themselves probably would have taken less than 10 minutes too.

Thanks for letting us know about the bug though. I personally don't have a development whmcs license that isn't in use to test it myself so unfortunately I can't verify myself.

[alnitech]

Originally Posted by techjr

Thanks for letting us know about the bug though. I personally don't have a development whmcs license that isn't in use to test it myself so unfortunately I can't verify myself.

I think it is limited to old version + security patches, but if anybody will have the same problem it is easy to fix it.

[Wintereise]

That response is pretty derpy, especially when someone isn't asking for support, but rather spending his own time fixing issues that you yourself didn't.


Just my 2cents.

[foobic]

Similar issues have been reported by others, eg. here (#14 particularly).

[WHMCS-John]

Hi alnitech,
I'm sorry to hear you disagree with our support policy, however if you PM the Ticket ID to me I'll see what I can do.

Don't forget you can always report suspected bugs FOC in our Bug Reports Forum, and the $44.95 support & updates package entitles you to unlimited support and updates for 12 months - including the upcoming v5.1 release.

[StadenHosting]

Is there an issue in the portal for WHMCS where it is only showing the HTML and not CSS or images?

[ZKuJoe]

"DO NOT TOUCH SAVE IN SETTINGS!" ??? I've been saving my settings this whole time! OH NOES!!!11!!1!

Also, I love getting only half of the conversation/story. It lets me fill in the blanks to how I think things happened and I must say, letting me fill in your half of the conversation (coupled with your warning to not do something I've done multiple times in the past 72 hours) doesn't bode well for you in my mind.