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  1. #16
    Join Date
    Mar 2007
    Location
    USA
    Posts
    4,888
    A bit unrelated to the conversation, but worth mentioning..

    NEVER give any information to someone if THEY are the ones that called you. Always say you'll call them back.
    Sajan Parikh - PHP Development | Server Management | Linux Administration | Web Consulting
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  2. #17
    Join Date
    Mar 2009
    Location
    Santa Monica, CA
    Posts
    3,372
    Good advice!

  3. #18
    Join Date
    Oct 2002
    Location
    Middle Dearth
    Posts
    21,027
    Quote Originally Posted by Collabora View Post
    The OP's post was clear. Question is why put words in her mouth?
    Her? You know this person?
    Regarding the call, I think it's great. I don't particularly care for doing business with GD, but would not object to a company I use calling just to ask how it's going. No sales pitch, no problem.
    Having problems, or maybe questions about WHT? Head over to the help desk!

  4. #19
    Join Date
    Jun 2003
    Location
    Spain
    Posts
    4,127
    I don't see anything wrong with it myself.....it's a tried and tested business method of maintaining an open line of communication between you and your customers. Nothing new about it.

    Not sure why anybody would have a problem with it. In fact if the serial sig spammers here did the same thing (that's presuming they actually have any customers) they may find their reputation as a service oriented business will improve.

  5. #20
    Join Date
    Mar 2009
    Location
    Santa Monica, CA
    Posts
    3,372
    Quote Originally Posted by bear View Post
    Her? You know this person?
    If I said "him" would you be asking me that question?

  6. #21
    Join Date
    Aug 2010
    Location
    Kuala Lumpur, Malasiya
    Posts
    1,608
    My bet is if the hosts here took the time out to call their customers to see how things are going they would be more successful.
    Yes, I completely agree on that. But does godaddy call their customers who just have domains?
    Shinjiru Technology Inc. No. 1 Offshore Web Hosting Provider since 1998
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  7. #22
    Join Date
    Jun 2003
    Location
    Spain
    Posts
    4,127
    Quote Originally Posted by Shinjiru Technology View Post
    Yes, I completely agree on that. But does godaddy call their customers who just have domains?
    I've been a domain customer for about 7 or 8 years but they've never called me....probably because I'm not in the US I expect.

  8. #23
    Join Date
    Mar 2012
    Posts
    507
    Hey everyone,

    I just wanted to ring in here with my 2 cents

    We call as many customers as we can as a courtesy to make sure everything is performing as expected and to see if they have any questions.

    Most importantly, we try to contact our new customers as soon as possible to make sure that they got the right products for the project they are working on. Go Daddy has a lot of different product offerings, and if one of our customers bought too much, or the wrong thing, we want to make sure they get their money back, or get setup with the right product.

    Sometimes the call is simply to thank you for your business.

    Anyways, I just wanted to chime in on this conversation.

    Cheers!
    Gabe
    Go Daddy® Hosting Ambassador
    GoDaddy.com

  9. #24
    I regularly call our customers, just to make sure all is well. My customers appreciate this simple gesture, and our retention rate shows it.

    For myself, I have also received calls from Godaddy. And Google. And many, many more. I don't object to a courtesy call, and sales calls will sometimes turn into a profitable venture for us.

    I do strongly object when the caller goes "car salesman" on me and tries anything to get a sale. Those guys I will have fun with, if I have the time. LOL
    -----------------------------------
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