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  #1  
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Junior Guru Wannabe
 
Join Date: Apr 2011
Location: Sri Lanka
Posts: 44
Angry

WHMCS SMTP error!


hello,
we got this smtp error with our WHMCS.

Email Sending Failed - SMTP Error: Could not authenticate.

is this due to our server?

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  #2  
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Web Hosting Master
 
Join Date: Oct 2011
Posts: 1,212
Yes this problem is within your server not because of WHMCS script.

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  #3  
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Junior Guru Wannabe
 
Join Date: Apr 2011
Location: Sri Lanka
Posts: 44
thanks for the reply.
this was working correctly day before yesterday.but now it is not working.

please help

thanks

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  #4  
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New Member
 
Join Date: Feb 2012
Posts: 2
The problem is likely that WHMCS has somehow accepted a saved password into your SMTP settings fields.

It's stored in tblconfiguration as 'SMTPUsername' and 'SMTPPassword'

Just empty fix those fields.

  #5  
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Temporarily Suspended
 
Join Date: May 2012
Posts: 5
It means the username or password you are using is incorrect. Try to change the password for that mail account on the server, then use that new password with WHMCS.


  #6  
Old
Newbie
 
Join Date: Jun 2012
Location: Pakistan
Posts: 8
Quote:
Originally Posted by venuscreats View Post
hello,
we got this smtp error with our WHMCS.

Email Sending Failed - SMTP Error: Could not authenticate.

is this due to our server?
are you using your email to send the emails ? or Php script option in Whmcs ?
this error may be coz of smtp setting not fine,
double check your email & password that you have given in Whmcs settings.

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