Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : 100tb.com - A year+ review (and a complaint)

[hetzbh]

If anyone would have asked me up to last friday about 100tb.com, I would recommend them: Good price, good service...
That was until Saturday when I needed another server in UK.
Sales rep. was great, helped me to choose and gave me a good price. After several hours I got the server even when it's not a business day. So far, so good.

I started to setup the server for some virtualization work, and I tried to send a test email to my gmail account. BAM! IP is blacklisted.

Since I got 3 groups of 8 IP's, I tested them on mxtoolbox, and I was shocked. All IP's were blacklisted!.

I tried to contact tech support so they're replace my IP's with clean ones, since I haven't use any of them. His answer: company's policy is to delist those IP's and not to replace them.

I tried to explain the tech guy few simple points:

• Each IP is blacklisted in serveral RBL's, not one (actually it was 4-7, depends which IP I checked)
• Even after cleaning, Google policy will whitelist them only after several *WEEKS*, which means non of the users could send any email to gmail or to other people who uses Google Apps.

I suggested something simple: take 8 IP's, give me another 8, and I'll be happy to assist cleaning the rest.

No go.

Now I'm stuck with a server (which I already use and I cannot just cancel order) which cannot send a single email outside, and no serious answer/solution from 100tb.com.

I wish I could understand why a company prefer to shoot itself in the foot, instead of helping the customer, specially that the problem has not caused by him.

We're a VPS shop and if a new customer comes and we're selling him a VPS and he got a blacklisted IP (something which never happend to us), we would replace the IP and apologize. Apparently 100tb.com seems not to care so much about customers, which is sad.

[Thomas]

Originally Posted by hetzbh

If anyone.. ...which is sad.

We certainely do care about our customers!

I don't see anything in my inbox about this, send me a mail to tom (at) 100tb.com and I will get it sorted right away.

Tom

[Serverfruit-Kris]

Wow - 4 minutes after a rep from 100tb reply. That is really good service, I think - on a public forum!

Also, it certainly does sound bad that tech support would not replace it for you right away. However, issues does happen, and kudos to them for answering so fast.

[24x7group]

Looks like they are more than eager to get it resolved

[HostHatch_AR]

Ask Tom before posting on WHT, he will get your issue resolved. Anytime you face an issue with 100TB, just email Tom and issue resolved!

[cloudrck]

Originally Posted by abdullahrafiq

Ask Tom before posting on WHT, he will get your issue resolved. Anytime you face an issue with 100TB, just email Tom and issue resolved!

It's common on WHT, customers come here to rant before they try and get it fixed with their provider.

[AL-Benjamin]

Originally Posted by lakridserne

Wow - 4 minutes after a rep from 100tb reply. That is really good service, I think - on a public forum!

Also, it certainly does sound bad that tech support would not replace it for you right away. However, issues does happen, and kudos to them for answering so fast.

Got to love keyword notifications

[okpa]

is 100tb still have Nl servers without 100$ extra

[Simon-Orqoo]

Originally Posted by 24x7group

Looks like they are more than eager to get it resolved

While it is good that they are now fixing the issue, the OP should not have felt the need to bring the problem to WHT.

I really dislike companies that will say one thing in a support ticket, and then when the issue is brought to the attention of the WHT community, the company suddenly decided that it WILL do what they should have done in the first place.

While I am not saying that the UK2 Group are starting to go this way again since Ditlev's departure, they certainly were like that before Ditlev joined, and there are several current, and past, companies on WHT that have a "screw the customer" attitude, and when that attitude is exposed on WHT, they then do what they should have done in the first place, but they always say it is as a "goodwill gesture"

[hetzbh]

First, daejuanj - you're wrong. I opened several tickets about the issue, talked to many tech support guys at 100tb, and even tried to send email to tom@uk2group.com (this email just creates a ticket - I already notified Tom), the last thing I did was opening this thread here. I believe that things should be discussed with the company prior to posting, which I did for 2 days (this is the 3rd day).

I don't know why companies don't adopt any method of escalating issues upon customer's request. Managers have more "power" to give other solutions, and by denying them this option (or not even mentioning it) - could lead to loss of clients (I'm not talking about 100tb.com specifically, but generally). Simple example: Few years ago I had an issue with The Planet with a dedicated machine (machine was at least once a week would shut down without any explanation and the support didn't want to replace it). Support didn't want to replace it, and left me the option to cancel it only. Fortunately I knew a friend who knew someone there which I emailed, 10 minutes later - the machine was replaced.

[brianz]

His email is tom (at) 100tb.com

I ordered an Intel E3-1230 and got Intel E5-2620 with free double RAM. Really happy with the server. With 24 GB of RAM it can handle the load of my site without a hiccup

[bhanuprasad1981]

i sent him mail 2-3 days ago got no reply for sales query

[Thomas]

Originally Posted by bhanuprasad1981

i sent him mail 2-3 days ago got no reply for sales query

I don't see that, if you could re-send that to me I'll get onto it right away.

[Serverfruit-Kris]

Originally Posted by hetzbh

First, daejuanj - you're wrong. I opened several tickets about the issue, talked to many tech support guys at 100tb, and even tried to send email to tom@uk2group.com (this email just creates a ticket - I already notified Tom), the last thing I did was opening this thread here. I believe that things should be discussed with the company prior to posting, which I did for 2 days (this is the 3rd day).

I don't know why companies don't adopt any method of escalating issues upon customer's request. Managers have more "power" to give other solutions, and by denying them this option (or not even mentioning it) - could lead to loss of clients (I'm not talking about 100tb.com specifically, but generally). Simple example: Few years ago I had an issue with The Planet with a dedicated machine (machine was at least once a week would shut down without any explanation and the support didn't want to replace it). Support didn't want to replace it, and left me the option to cancel it only. Fortunately I knew a friend who knew someone there which I emailed, 10 minutes later - the machine was replaced.

Great to hear that your issue with The Planet back then was resolved.

daeJuanj was both right and wrong. He was right that it is very common around here. But he did not look at your specific issue correctly.

Originally Posted by AL-Benjamin

Got to love keyword notifications

I did figure that one out, but it still show something about the willingness to help.

[PeterPP]

Originally Posted by brianz

His email is tom (at) 100tb.com

I ordered an Intel E3-1230 and got Intel E5-2620 with free double RAM. Really happy with the server. With 24 GB of RAM it can handle the load of my site without a hiccup

wow this is nice ;p
could you check what model of HD 100tb.com uses?