Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : Database by Design tells a lie

[mzch]

They posted an article title, "Double your resource for free! Send us you invoice & plan then BINGO! It's DOUBLED" in the advertised forum.

The spec of my box is as below:

vCPU: 12
RAM: 4GB
HDD: 300GB
Transfer: 12TB/mo
Fee: $48/mo

I asked them if it was possible to double my box. They answered, "Yes, we can double memory and BW, but disk would be limited to 350GB". As I don't need more than 300GB disks, it was OK for me. Next, I asked if it was possible to double vCPUs. they answered they'd assign up to 4 vCPU. So I requested $8 discount, they agreed with it. Then I requested them to send me an invoice, but nobody ever contacted me back.

Today I sent a mail via their contact form. They answered, "We can only double the memory." What? I'm surprised and confused. They offered, "8GB RAM, 350GB HDD, 10TB/mo Transfer, 4 vCPUs for $48/mo". Memory...Yes, doubled. HDD?...even. Transfer and vCPU... drastically lower. Why?

After all, they can't double my box. Why didn't say, "Sorry, we can't"? I asked them, "Is it possible?" twice, but they claimed, "We can." Of course, their current offer is enough discounted. However, they did not do what it says it does.

[Nelly21]

This actually just sounds like a company who tried to do a promotion and realized that it would overload their nodes so they tried to come up with the next best thing.

[VectorVPS]

Originally Posted by Nelly21

This actually just sounds like a company who tried to do a promotion and realized that it would overload their nodes so they tried to come up with the next best thing.

I agree, perhaps they did not do enough research on the low costs of many competitors' plans, or did not expect the number of signups they received from the advertisement (never underestimate the power of WHT!).

In that case, I think they should have been honest, admitted their error, and offered the absolute best price they could offer to the people whose plans could not be "doubled".

Of course this is all conjecture; we'll have to wait for the provider to respond to know what has happened.

[mzch]

Originally Posted by Nelly21

This actually just sounds like a company who tried to do a promotion and realized that it would overload their nodes so they tried to come up with the next best thing.

I agree, too. they should say, "We can't offer such a big instance." or put a cap on the offer. But they didn't.

Originally Posted by VectorVPS

I agree, perhaps they did not do enough research on the low costs of many competitors' plans, or did not expect the number of signups they received from the advertisement (never underestimate the power of WHT!).

In that case, I think they should have been honest, admitted their error, and offered the absolute best price they could offer to the people whose plans could not be "doubled".

Of course this is all conjecture; we'll have to wait for the provider to respond to know what has happened.

Nobody ever contacted me back. Apparently they seems to ignore my request and will sweep under the carpet.

[Zhang]

But they didn't.

So?

Not like WHT thread is a binding contract with anyone.

[Wullie]

Originally Posted by Zhang

So?

Not like WHT thread is a binding contract with anyone.

It's an advert and as such could be used in a court to argue false advertising which is against the law. Just because it is WHT doesn't mean you can just say whatever you want and not live up to what you offer.

[mzch]

I sent an email early morning again, but haven't had a reply yet. They intend to ignore my message thoroughly.
I'm really disappointed.

[Cookiesowns]

We've had an awesome experience working with DBD. And judging by their VDS pricing, you won't get anything with 12 real vcpus on a Xen VM for $50 a month. From my understanding, they also dedicate each vcpu for a client.

[Tipsta]

Ill have to agree with Cookieowns here,

We have used them before and they have an excellent team who are great to work with,

- Nic

[mzch]

Originally Posted by Cookiesowns

We've had an awesome experience working with DBD. And judging by their VDS pricing, you won't get anything with 12 real vcpus on a Xen VM for $50 a month. From my understanding, they also dedicate each vcpu for a client.

No, I don't expect 12 vCPU, too. Of course, not 24 vCPU.

Originally Posted by Tipsta

Ill have to agree with Cookieowns here,

We have used them before and they have an excellent team who are great to work with,

- Nic

Unfortunately, they decided to exclude me from the benefits of their great work. I certainly have a VPS with 12 vCPU, 4GB RAM, 300GB HDD and 12TB/mo Transfer and they can easily check it by asking Corgi Tech. However, they didn't.

[Cookiesowns]

Originally Posted by mzch

No, I don't expect 12 vCPU, too. Of course, not 24 vCPU.



Unfortunately, they decided to exclude me from the benefits of their great work. I certainly have a VPS with 12 vCPU, 4GB RAM, 300GB HDD and 12TB/mo Transfer and they can easily check it by asking Corgi Tech. However, they didn't.

Corgi Tech does not dedicated vCPU allocations. They are shared between the host node.

That's what I still remember from the conversation I had with them over Live Chat. Their Disk setups were just simple 1TB RE4's with RAID-10. That's it.

DBD's network & hardware is unparalleled in my opinion. Over 99.98% of network uptime calculated over a span of 6 months. Some of the blips on our pingdom were actually just maintenance on our own end, so the network uptime should be close to 99.99%

[mzch]

Originally Posted by Cookiesowns

Corgi Tech does not dedicated vCPU allocations. They are shared between the host node.

That's what I still remember from the conversation I had with them over Live Chat. Their Disk setups were just simple 1TB RE4's with RAID-10. That's it.

DBD's network & hardware is unparalleled in my opinion. Over 99.98% of network uptime calculated over a span of 6 months. Some of the blips on our pingdom were actually just maintenance on our own end, so the network uptime should be close to 99.99%

Yes, Corgi Tech allocates shared vCPUs, not dedicated. But since DBD made no reference to the details of vCPU, I wouldn't know it.

Anyhow, it's an indisputable fact that they have closed their doors to me without any reasons.

[dotHostel]

Originally Posted by mzch

Unfortunately, they decided to exclude me from the benefits of their great work. I certainly have a VPS with 12 vCPU, 4GB RAM, 300GB HDD and 12TB/mo Transfer and they can easily check it by asking Corgi Tech. However, they didn't.

I think your plan is not eligible to the promotion because CorgiTech does not qualify (<1 year in business).

Only three restrictions:

• Must be a reputable host that has been in business for at least 1yr.
• Current plan must be 1GB of memory or larger; i.e. we will upgrade you into a 2GB plan at the minimum.
• IP’s aren’t doubled

Name & Registered Office:
CORGI TECH LIMITED
11 HOLLYCROFT CLOSE
SIPSON WEST DRAYTON
MIDDLESEX
UNITED KINGDOM
UB7 0JJ
Company No. 07719404


http://wck2.companieshouse.gov.uk/im...dwc/spacer.gifhttp://wck2.companieshouse.gov.uk/im...dwc/spacer.gifhttp://wck2.companieshouse.gov.uk/im...dwc/spacer.gifhttp://wck2.companieshouse.gov.uk/im...dwc/spacer.gifStatus: Active
Date of Incorporation: 27/07/2011

Country of Origin: United Kingdom
Company Type: Private Limited Company
Name & Registered Office:
CORGI TECH LIMITED
11 HOLLYCROFT CLOSE
SIPSON WEST DRAYTON
MIDDLESEX
UNITED KINGDOM
UB7 0JJ
Company No. 07719404


http://wck2.companieshouse.gov.uk/im...dwc/spacer.gifhttp://wck2.companieshouse.gov.uk/im...dwc/spacer.gifhttp://wck2.companieshouse.gov.uk/im...dwc/spacer.gifhttp://wck2.companieshouse.gov.uk/im...dwc/spacer.gifStatus: Active
Date of Incorporation: 27/07/2011

Country of Origin: United Kingdom
Company Type: Private Limited Company
Name & Registered Office:
CORGI TECH LIMITED
11 HOLLYCROFT CLOSE
SIPSON WEST DRAYTON
MIDDLESEX
UNITED KINGDOM
UB7 0JJ
Company No. 07719404


http://wck2.companieshouse.gov.uk/im...dwc/spacer.gifhttp://wck2.companieshouse.gov.uk/im...dwc/spacer.gifhttp://wck2.companieshouse.gov.uk/im...dwc/spacer.gifhttp://wck2.companieshouse.gov.uk/im...dwc/spacer.gifStatus: Active
Date of Incorporation: 27/07/2011

Country of Origin: United Kingdom
Company Type: Private Limited Company
Name & Registered Office:
CORGI TECH LIMITED
11 HOLLYCROFT CLOSE
SIPSON WEST DRAYTON
MIDDLESEX
UNITED KINGDOM
UB7 0JJ
Company No. 07719404




Status: Active
Date of Incorporation: 27/07/2011
Country of Origin: United Kingdom

Company Type: Private Limited Company

[Kakashi]

We've been in the hosting business for about 10 months now.
We don't provide dedicated cores, they are shared having said that none of our locations ever peak above 40-50% total host CPU usage. In fact in some locations we even doubled the core count for all existing clients because there was just so much CPU capacity left.

I can also vouch for DBD, we actually have a server with them and have been very happy so far I don't think the offer they posted is sustainable but I may be wrong.

[mzch]

Originally Posted by dotHostel

I think your plan is not eligible to the promotion because CorgiTech does not qualify (<1 year in business).

Well, why DBD didn't refuse for it?