Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : Server4you just went offline....

[dreamcloud]

no messages or warnings...
they just posted it in the news section...
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News

Apr 16, 2012 1:25:03 PM
Hostsystem down

Dear customer,

unfortunately, the filesystem errors where too serious for repair. Therefore, we had to reinstall the hostsystem. At the moment we're restoring the servers backups. Your system should be available again as soon as all works on the hostsystem are finished.

Kind Regards,
vSERVER Support Team
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here is reply from support...

Thanks for your indication,

It was not a plan down situation this could be the reason why you didn't receive any message.Our system department currently work on this issue.

For further issue i should forward this ticket to the related department.

Your patience appreciated.

Thank you for your time. Please do not hesitate to contact us for any further questions or problems. Our Support Team will be happy to assist you.

Kind Regards
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hm, I always thought that such things are just automatically switched to a spare NAS.
live and learn...

[sbradk]

Originally Posted by dreamcloud

hm, I always thought that such things are just automatically switched to a spare NAS.

I'd never assume that. Check to see if a host specifically mentions it and if they don't, ask them.

Complete redundancy with N+1 equipment is not inexpensive to set up and most "cheap" hosts do not do this - because it's cost prohibitive and would drive up their costs and therefor their rates. The slightly higher priced hosts may have the levels of redundancy you're looking for though.

[Flapadar]

Originally Posted by dreamcloud

hm, I always thought that such things are just automatically switched to a spare NAS.
live and learn...

Are you paying for that redundancy? Probably not, which would be why it isn't there.

[ajonate]

Always keep an off-premise backup of your control panel content. In a disaster you can get back online pretty quickly, usually within an hour.

I discovered one of my VPS servers offline one morning. It was gone, and was never coming back. The host went bankrupt. I opened another VPS account, installed CentOS & Kloxo, then restored the Kloxo backup. After changing nameserver IP addresses I was live within an hour. I didn't get a single complaint ticket from hosting clients.

[jroc]

Originally Posted by sbradk

I'd never assume that. Check to see if a host specifically mentions it and if they don't, ask them.

Complete redundancy with N+1 equipment is not inexpensive to set up and most "cheap" hosts do not do this - because it's cost prohibitive and would drive up their costs and therefor their rates. The slightly higher priced hosts may have the levels of redundancy you're looking for though.

I would go further and say I would assume it is not there unless stated.